Wayne Edwards Parts & Services Inc - Lake Village, Arkansas

Wayne B.

It was a dark and frozen night; an ice storm due in hours. Truck's fuel pump died while getting gas, leaving us stranded 4 hrs from home. A friendly voice quickly answered the phone. It was Mr Wayne himself "I'll be right there". Prompt response. Clearly skilled in towing, auto repair and Customer Service. Took us to the hotel. Next day (saturday) he set aside his personal plans to prioritize work on our vehicle. Thank you Mr Wayne.

Johnnie G.

Waste of time. Called him to come pick up and see whats wrong to fix my truck, he gave me pricing and everything before looking at the problem(red flag). 2 months later and he still has notcalled back, , took my call, returned my call or picked up my vehicle to fix the problem.

Jeffrey K.

We had a flat tire due to a poor valve stem, and Wayne's service team was on the job immediately. They were professional, courteous, and above all -- very patient. It was blistering hot, and they stayed incredibly cool under the circumstances. They provided a lot of really helpful suggestions on how to keep our tires on the road, and even made time to keep the kids calm with soothing reassurances we'd be back on the road in no time. I think it's safe to say if you're in the area -- Wayne is easily someone you should trust with any of your automotive needs. Wayne and team -- I can't thank you enough. Be well, be safe, and I hope we cross paths again in a different capacity. A+.

collin B.

Crooked company. not surprising as it's a tow truck company.. RUN!! I recommend precision truck and trailer they were much better to deal with.

Marcus L.

Very very unprofessional. This man tried to extort me and my business partners. Charged a ridiculous price and did not take credit cards. Blocked my load from leaving all because he wanted do more work and charge me more money! Do not com here this shop is a scam.

robert B.

Wayne wants to get you off the side of the road to a safe place. That would be his shop so that he can charge you outrageous fees for work that is not required. Once he has your vehicle he will not talk with you until he has billed you for the mixable fee. He charged me $400.00 each for two rims that he said were new. But in fact there were used because you could see where the rubber tires were removed and there are corrosion areas on both rims. The list goes on and on right up to $2,133.84.. Also he removed an axle and replaced a $75.00 seal that was not leaking. All of his parts were up charge by 100 percent. He is not with better business bureau. By the way I am a retired American Airlines mechanic.

Terri A. M. P.

Kind & quick @ noon with 100 degree heat & U are an elderly widow 30 miles from home without any nearby family. Truly an answer to prayer.

Yur S.

I would never recommend to use this business for pulling or towing. They will rip you off like professional robbers. They charge separately for pulling the truck and labor.

They will definitely cheat you on hours for pulling the truck from the ditch. If they spend 2 hrs & 50 min, they will charge you for 3.5 hours - $500 per hour (x3.5 hrs) for pulling the truck, plus $97.50 per hour (x3.5 hrs) for labor.

And they will not let you pay and go! NO! Explaining that they take money only in the office, they force you to drive between two towing trucks to their yard, close and lock the gate behind you. Then they will take you by car to their office and tell you to pay ~ $3,000 cash Only - by com check. NO credit card accepted! Any disagreement about charges are met with aggressive insistence that their charges are final.

I hope you will be grateful to me for taking my time to inform you what to expect in that so-called “business”