Texas 21 Storage - Bryan, Texas

Kenny B.

Like most others who have reviewed TX 21, I have had a good experience overall, I have nothing negative to say.
However without going into a bunch of details, I recommend that if it isn't in writing, don't count on it! Believe only what is in your written agreement!

The reason that I recommend only following what is in your written agreement is due to the fact that in the beginning of my doing business with TX 21 Storage which was mid December, 2024 I came in from out of town with two seadoos on a trailer and I was needing a place to stor them. I contacted TX21 to see if they could accommodate. I am not exatly sure of what time it was that evening however it was dark outside. Was definitely evening.
When I called I wasn't expecting anyone to answer I was planning to leave a message for my call to be returned the following morning. I was surprised as Caleb answered the phone.
He was very friendly and said come on over. I went looked at one unit and asked to see a larger one. I explained to Caleb that I currently had two other storage units rented at a different facility and that I was looking to get away from there due to several different reasons such as the customer service was horrible! They had just gotten the electricity turned back on after exactly one month of it being turned off, the gates left wide open, 24/7 so of course there was no surveillance during that month as there was no power! I could not even get an explanation of why this was happening yet still on the very first day of missing a payment they would lock you out, I had three separate units rented there for close to a year. I pay my bills!
Occasionally I may be a day or two, maybe three or four sometimes as I am a contractor, and at times money may be a little tight, sometimes I have to wait on money, but regardless I pay my bills! To lock you out when you are one day late I feel is borderline saying to your customers "we don't give a damn about you" a customer with three units for a year who always makes his payment! If it is an every month occurrence I can understand. Anyway that facility closes at 10:00 pm, overall I was just not satisfied with the whole storage experience there!
After talking with Caleb he agreed with me that they were a little out of line. Or he acted as he agreed with me. Moving forward Caleb told me that TX 21 doesn't do business that way, and that they give you a five day grace period before hitting you with late charges, locking you out etc. I also explained to Caleb that I am a contractor and would be storing my equipment there, and that if I were to move forward with renting a unit from him that I would need to be able to come and go! and that most mornings I would need to come pick up and drop off different equipment as needed depending on what type of project that we are working on, and that sometimes i may need to work there at the property, doing maintenance on equipment etc. I asked Caleb if that would be a problem? He told me No! He said "in fact, I have a couple of contractors who work outta here, come and go, the same type of thing". Perfect! So I rented a large unit!

Richard C.

Easy sign up process made Texas 21 Storage a winner! Caleb is very thorough and explains all policies carefully.

Jacob C.

The service here is excellent! The man at the front was super helpful and definitely made the process a lot easier. I called ahead and he had everything prepared and waited after hours to ensure I didn’t need any assistance. I believe the young man’s name was Kaleb. Highly recommend this facility!

Amy C.

This is a great place they are all so welcoming and everytime we are on site they are always offering us a water and they are very clean!

Linda H.

I have used this facility for a couple of years now, I have no complaints what so ever, I would highly recommend it to anyone. Job well done.

Steve S.

CALEB was extremely helpful, polite, and informative. His honesty was appreciated.

Michael W.

From the time I walked in the door I felt very comfortable. The young man working was very respectful and answered all my questions. He took me around the facility and shown me a couple different units. The facility was very clean and nice. I will definitely be telling others about Texas Storage 21

Yousef A.

Texas 21 is the place to be at. The place is well kept and super clean and Caleb is very responsive with any questions that you have! Super knowledgeable and respectful and wouldn’t do business elsewhere!!