Cierra J.
1/5
Do not patronize this racist establishment-Hubbard Inn. We just came in from a flight from San Juan, and wanted to find a place to eat and have a cocktails at the bar in Midway Airport. When we sat down, we were initially rudely told by Jessica we had to purchase something from the bar. Well duh! We were already planning to do so. Her energy and attitude was off from the beginning so I should’ve known there would soon be a problem. She asked to see our IDs and we proceeded to order red wine. The transaction was completed, wine was served and we proceeded to eat food that we had purchased prior to sitting at the bar. About 5 minutes passed and a Caucasian woman with black hair and strip of grey/silver hair in the middle ( I didn’t get her name) came up and rudely told us that we can’t eat outside food at the bar and we needed to move. We attempted to explain to her what was communicated by Jessica and that we did exactly what was asked of us, so she should be addressing Jessica, not us. Jessica stood right there and didn’t say one word even though she told us that as long as we patronized the bar, we could sit there. That was such coward behavior. The silver fox lady continues to ask us to move and we continued to explain that as long as we purchased from the bar, we were fine. We stated that we had just gotten off a long flight and we were simply trying to enjoy some wine and food while we had a layover. Her response was, “Good for you. I don’t care.” The audacity of this racist woman. She attempted to shake my partners hand shortly after and he declined. Obviously she was embarrassed and upset and then proceeded to call security and/ or her manager. The manager Tycee came over and we explained exactly what happened and what we were told before making a purchase. He stated that we were fine to continue sitting there, just not engage with his rude and racist waitresses, which we agreed. A few minutes later, the Chicago PD shows up, and states that they were called because were being “belligerent”. They state they weren’t here to witness however. Of course they didn’t witness how rude these two women were initially, but because their white, they are automatically right huh? Ultimately we were asked to move. Tycee reported that he did not know that the police were called. At that point, he should’ve spoken up for us and told them that he said that we could continue sitting there, but of course that didn’t happen. We asked for a refund for the purchase we made. If we are asked to leave then our money was going with us. As the refund is being processed, I hear Jessica speaking about us to Tycee, using expletives as well like we couldn’t hear her, which was very unprofessional. That should’ve been addressed immediately, which I did not witness. I shared with Tycee my feelings regarding the situation and his the behavior of his employees. This whole interaction was a complete disgrace, one that could’ve been avoided had there been compassion from people who work in the customer service industry. The fact that they called the police after we responded to their rude behavior is absurd to me. There’s a huge issue with black people and police all across the United States and this situation continued to perpetuate that stereotype. The reviews for this establishment are low for a reason. This company needs to look into how this establishment is ran and needs to seriously retrain their employees. I’m disappointed and disgusted with my experience here and will never patronize this place again. I will also be reaching out to the corporate office first thing in the morning to file a complaint. DO NOT SPEND YOUR MONEY HERE!
