Shop Airlines America, Inc. - Redondo Beach, California

Bill S.

If I could give zero stars I would. Totally fraudulent company who I have filed more than one BBB claim against. I am an eBay seller and sold Shop Airlines a pretty expensive modified fuel pump for a certain type of engine. Included with the fuel pump were small clips that are quite expensive to machine. My positive feedback is 100% and I've never had an issue with a sale - I'm very diligent. Shop Airlines claimed they received the item and one of the clips was missing from the package. Totally false as both clips were in a sealed plastic container, which was thoroughly taped to the fuel pump's plastic container. I'm assuming the package was opened, a clip fell out or was lost by Shop Airlines and they just figured they could return the item, even though I had an explicit no return policy (especially after the item was opened).

There were red flags all over the internet and I should have just cancelled the order when I saw a sketchy company had placed an order with me. I would avoid them like the plague. Unfortunately, they do a lot of business on eBay, as they are essentially a reshipper for people in Japan who are trying to avoid paying certain fees by making international purchases through the United States. Because of this, eBay will almost always take their side in a dispute. I have tried to cease my operations on eBay slowly since this dispute happened because I feel like eBay does not care about the "small time seller" like myself.

I not only had to pay for them to ship the item back, but I had to source another of the machined clips from the manufacturer, which was not cheap. I made a mistake by allowing this criminal company to do business with me. You've been warned -- don't make the same mistake I did.

***UPDATE 9/12/24 --> the response they gave below is laughable. The incident I'm referring to happened over four years ago, yet they are acting like they remember it, which is impossible given how much business they do. This company stole an expensive part from me, then sent the product back claiming it was my fault. Do your research everyone and do not do business with this company. You will find multiple reviews and Better Business Bureau complaints similar to mine. Once again, you've been warned.

Alannah M.

Useless company using eBay to scam people. They buy items then say they’re missing something and try to return it in different condition. Beware since they use different names on eBay. Total scum company.

Hardrive S.

This Company is a VALUED Customer of our eBay store for several years. We greatly appreciate their business with us! Highly recommend this Company since it's trustful, reliable and has great communication. No any problems whatsoever!

Fred E.

This is to serve as a review of my relationship with Shop Airlines America Inc. via sales on eBay. They purchase items from me for their overseas customers. The company fills a very important niche’ market for their customers in Japan and other non-USA locations. They are always very kind and courteous in their communications with me. I know that the transactions I have will be smooth and enjoyable.

D's T.

We enjoy doing business with a company of your caliber. Thank you for being quick and easy to deal with. Paying quickly to expedite shipping and which helps maintain a good buyer/seller relationship. - D.

Barbara D.

These folks have purchased items from my ebay store for several years now. The pay quickly and always respond with great feedback. I hope to continue to sell to them in the future. They have earned they 5 stars and more.

Vincent D.

One of my very best eBay clients. They are always courteous, and have the most integrity. Their work is exemplary. I always look forward to dealing with them !! The Fifth Beatle

Brian D.

Scammers. They say you sent them a damaged item then they keep your good item while sending you back an item that is like yours but damaged. Google their name there are many instances of them pulling this scam on people.