Scarborough Home Center - Ben Lomond, California

Dan L.

Three of the staff stayed 15 minutes after their official closing time on a Saturday just so they could make sure my last minute purchase of a chainsaw would not be rushed and the machine was properly set up before I left the store. This is how great the service is there!

Meanwhile, I had to file a small claims case against a national chain which I can’t go into details here due to a settlement agreement.

I think you can guess where my future business will be going. Thank you to everyone working at Ace for going above and beyond!

Micaela J.

I like this Ace. Definitely more personal and it feels like they take more time to help you here

Jeff P.

The staff is always knowledgeable and helpful. I never feel rushed and if they don't have what I need, they point me in the right direction.

Bryn D.

Very friendly, knowledgeable staff, well-stocked and convenient.

Norman J.

The customer service is great. They are well stocked and have some good sales and rewards. Since writing this review, they have hired several new employees, who seemingly don’t actually want a job. Rude, not helpful.
This is no longer a place that I will shop.
The new vibe is that you are bothering them.

Chris H.

I find shopping this hardware store to be an absolute pleasure, especially compared to HD. They always have the stuff I need. I love the screw and fastener bins. Most importantly, there are always knowledgeable sales associates on the floor. You can't get this experience at the big box chains.

Teresa P.

Why is the door closest to the handicap parking closed off at the register? You make it harder for the handicap people to exit the store. A few extra steps can mean a lot to a handicapped person. I was there 3/20 about 3 pm. And a woman with dirty blonde hair told me,"it's just a few more steps'. Every step I take is more pain.

Six O.

I always love the down home, local feel of this, and many other independently owned ACE stores.
But Scarborough has been around for a long time and has a lot of roots and fondness in and by the local community. They've recently expanded, or reorganized the floorplan and they manage to fit a lot of product into the medium-sized floorplan. They also have a detached garden center and an impressive outdoor lumberyard. And being clustered with Ben Lomond Supermarket, a liquor store, a coffee shop, a breakfast cafe, a small gas station, "downtown" Ben Lomond, and best of all, Henflings Tavern, makes it a multi-productive and sociable outing.
The only downside I've encountered has been a consistent lack of attentiveness when I'm looking for something. During 4 or 5 consecutive visits I couldn't seem to get anyone's attention as employees talked amongst one another in upbeat and good spirited manner, worked at stocking newly installed shelves and displays, and zoomed about in some sort of task-driven tempo. I've stood staring at shelves, I've walked up and down isles, I've tried to begin a question, I've used friendly hand gestures... Maybe it's just me? But when I do get someone to acknowledge me, I find them to be attentive and do their best to be helpful, even if they might be less knowledgeable than I'd hoped. The lumberyard crew have always been right on it, knowledgeable, helpful, and friendly, so no problems there.
Being a small town store, they may not have as vast a selection of, say, Simpson support brackets, but they have access to them and will order what you need if you have an extra day or two.
It's always nice supporting a locally owned business, and I think it's the kind of place that with time you'll be called by name every time you walk through the door, and you'll likely run I to someone you know