Russell Hardware Company - Bloomfield Hills, Michigan

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 36280 Woodward Ave, Bloomfield Hills, MI 48304, United States.
Phone: 2486440100.
Website: russellhardware.com
Specialties: Home goods store.
Other points of interest: Small Business, In-store pick-up, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi-Fi, Wi-Fi, LGBTQ+ friendly, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 76 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of Russell Hardware Company

Russell Hardware Company 36280 Woodward Ave, Bloomfield Hills, MI 48304, United States

☎️2486440100

⏰ Open Hours of Russell Hardware Company

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: Closed
Sunday: Closed

Introduction

Nestled in the heart of Bloomfield Hills, Michigan, Russell Hardware Company is a beacon for home improvement enthusiasts and professionals alike. With a rich history and an unwavering commitment to customer service, this family-owned business has been serving the local community since 1958. Let's delve into the details of this esteemed establishment, exploring its main services, location, unique features, and practical information, as well as the positive aspects highlighted by its satisfied customers.

Main Services

Hardware and Home Improvement Supplies: Russell Hardware Company stocks an extensive array of hardware products, from nuts and bolts to complex systems. Their inventory caters to both DIY enthusiasts and professional contractors.
Tool Rental: For those projects that require specialized equipment, the company offers a wide range of tools for rent. This service allows customers to access high-quality tools without the need for long-term investment.
Custom Cutting and Key Services: Russell Hardware Company provides custom cutting services for lumber, pipes, and other materials, ensuring customers get exactly what they need. Additionally, they offer key cutting and duplication services for added convenience.
Paint Center: The store's paint center is a one-stop-shop for all painting needs, featuring a vast selection of colors, brands, and finishes. Their expert staff can provide guidance on color matching, application techniques, and more.

Location and Access

Russell Hardware Company is situated at 36280 Woodward Ave, Bloomfield Hills, MI 48304, United States, in the heart of the upscale Bloomfield Hills neighborhood. This location provides easy access to customers from surrounding areas, including Birmingham, Pontiac, and Royal Oak. The store is conveniently located near several major thoroughfares, including Interstate 75, making it easily accessible by car. For those using public transportation, the store is approximately a 15-minute walk from the Bloomfield Hills bus stop, serviced by the SMART bus system.

Parking is available on-site, with a wheelchair-accessible car park ensuring accessibility for all customers. The store entrance is also wheelchair-accessible, with a ramp provided for easy access.

Featured Characteristics

Small Business Charm: As a family-owned business, Russell Hardware Company maintains a personal touch that sets it apart from big-box stores. Customers appreciate the familiar faces and friendly service that come with supporting a local business.
In-Store Pickup: Russell Hardware Company offers in-store pickup for online orders, allowing customers to shop from the convenience of their homes and collect their purchases at their leisure.
Wi-Fi Access: The store offers free Wi-Fi to customers, enabling them to browse product information, compare prices, or research DIY projects while shopping.
LGBTQ+ Friendly: Russell Hardware Company is committed to fostering an inclusive environment, welcoming customers from all backgrounds and identities.
Payment Options: The store accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, ensuring customers can pay using their preferred method.

Practical Information

The store is open Monday through Saturday from 7:00 AM to 6:00 PM and on Sundays from 8:00 AM to 5:00 PM, providing ample opportunity for customers to shop at their convenience. The store's phone number is 248-644-0100, and its website can be found at russellhardware.com.

Positive Aspects from Reviews

With an average rating of 4.3/5 on Google My Business, Russell Hardware Company has received overwhelmingly positive feedback from its customers. Several positive aspects emerge from the reviews:

Exceptional Customer Service: Many customers praised the knowledgeable and helpful staff, with one customer noting, "I talked to Bill and he was very helpful to me!"
Wide Product Selection: Customers appreciate the store's extensive inventory and the ability to find unique or hard-to-find items.
Competitive Pricing: Several customers commented on the store's competitive prices and the value they received for their purchases.
Convenient Location: The store's location and easy access were highlighted as a positive aspect by many customers.

👍 Reviews of Russell Hardware Company

Russell Hardware Company - Bloomfield Hills, Michigan

Brenna W.

1/5

They quoted me half sets of door levers, misrepresented that they was a full sets (as I wanted), and then wouldn't honor their price and wanted an additional $1,500. Needless to say I won't be doing business with them and would advise others to do the same.

Xhesjan Z.

5/5

I talked to bill and he was very helpful to me! Thank you so much! And keep up the great work!

T B.

5/5

I've had great experience with Russell Hardware. They have an excellent hardware selection and the staff is always very helpful. Recently, I walked in with a faulty door latch and Bill set me up on the spot with interim parts and got the latch working so I had a functional door lock while I wait for the lifetime warranty Baldwin parts to arrive. I'll definitely continue to use them as my go to hardware source. Thank you Bill & Russel Hardware!

Lewis H.

5/5

They have unique products that are fantastic. Very well worth a visit. More importantly they have a great staff who know the business and are very helpful. I took a very old mortis lock which broke. While they did not have a replacement for the 100 year old lock they had great suggestions and gave me a wonderful list of places to try and people who might help. A good deal of time insight and help.

George D.

1/5

I have been a customer of Russel Hardware for 30 years. I visited the store a couple weeks ago to buy a door hinge. I had the box from the last time I purchased this exact hinge some years ago.

I was told it was available and they would call me with pricing and availability. They never called so I bought it online.

This will probably be my last visit to Russel Hardware. The staff just doesn’t care.

Shannon S.

5/5

Excellent customer service! I purchased a beautiful walnut desk on FB Marketplace that was missing some of the hardware. Nicole helped me find exactly what I needed and gave me all of my options that would match the original hardware. There is no place like Russell Hardware for service and selection.

TM E.

2/5

This used to be my favorite high end hardware store until my most recent experience. I’ve bought many quality items over the past 35 years here including very expensive door hardware for an entire large house. My recent experience really left me disappointed. I was ready to place an order for all of my hardware for a new build including all door hardware and cabinet hardware and had already pursued a quote but never got a return phone call or email back to place the order! Pretty shocking considering this was a very expensive purchase of Alno, Baldwin and other expensive products for a 7500 sq ft home, including lighting fixtures. I ended up at Herald Wholesale and was very happy. I doubt I will ever return after the hours spent choosing and shopping. The 2 stars are for the excellent displays.

Kathleen J.

5/5

Brian went above and beyond to help me select the hardware for my kitchen. He steered me away from my original selection (which I am grateful for). I actually contacted him when my contractor installed the wrong cabinets and he helped me select new ones (we had to get a little creative). With Brian's input, we were able to make the flow in the kitchen look so much better. By the time I had to make a final decision on hardware, I was exhausted from making so many selections during our renovation. He selected the hardware for me, reassured me it would look great, and checked me out in under 20 minutes. We just installed the hardware last week and I LOVE IT!