RHD Warehousing & Distribution - London

Aniko Mile

Exercise extreme caution when considering RHD Storage Solutions. My experience reveals significant red flags and an alarming lack of accountability and transparency that potential customers should be aware of. I strongly advise considering reputable alternatives that prioritize customer satisfaction and ethical business practices.

Also be advised that some 5-star reviews (attached) that appeared at the time of writing this review are from company staff. I personally met two reviewers - Brandon Webster (the director's brother) and Sean Chalkley (an employee) - confirming the inauthenticity of these reviews. This lack of transparency severely undermines the company's credibility.

After all the experience I've had with them, I won’t be surprised to see some interesting response to this review, but it's up to the reader's discretion to decide.

Despite an initial agreement to store my belongings at their London headquarters, Mason Webster began pressuring me to relocate them to their warehouse shortly after storage commenced. He also failed to set up agreed-upon direct debits and later accused me of outstanding invoices without prior notification.

All interactions with Mason were private, leaving no witnesses. He subsequently denied our conversations, accusing me of fabrication. This behavior, coupled with continuous pressure to move my belongings, created an intimidating and stressful environment, ultimately forcing me to remove my items.

My formal complaint to the company about Mason was initially ignored. After follow-up, Mason personally rejected it, denying our previous interactions.

The company failed to provide a written contract or terms and conditions, later using this absence to deny my refund request for the unused period.

Attempts to report RHD Storage Solutions to regulatory bodies were unsuccessful as they appear unregistered - a major concern for consumer protection.

Pratik Nishat

My search for an affordable storage space brought me to RHD and they have been a delight to work with. Mason from the team has been super responsive and has been flexible with my requirements, supportive with the luggage pick up and also payment plans. Highly recommended

Doug Peel

Mason Webster from RHD helped with shipping my Land Cruiser from Kent to Canada - handling or arranging everything from collecting it at my house to having it ultra-valeted and undercoated prior to transportation to the port and shipping. He was extremely responsive, switched on, and professional throughout. RHD were also flexible and competitive on costs. I would be very happy to work with RHD and Mason again.

Margaret Issaians

Wonderful service by the very helpful Mason. He was so helpful and really helped me book my storage and collection! So grateful and even better they will sort out shipping too.
Great service and highly recommend they took care and all the stress off my shoulder. Thank you Mason and RHD

Mary Guinea

I had a great working with Mason’s company. Punctual, friendly and fast but that’s not all, he went above and beyond by helping me setting up a piece of furniture that I would not have been able to set on my own. I’ve asked my storage company to hire only him on my next move.

naeemah haji

Excellent company. Incredibly helpful staff who have the patience of angels, given all my indecisiveness! Can’t rate them highly enough, super professional and very competitively priced. Mason was the adviser I was liasing with, honestly speaking, customer service at it’s best!

MJW

Great company! We've stored many of our products with RHD and they've always maintained a high level trust, which is huge for us. The same day delivery or viewings of our items is a big deal for us and they always manage to get it arranged straight away! Thanks guys! xx

Sean Chalkley

Great location and no problems after 2 years of using RHD Storage. The staff are very accommodating and the site is very well maintained. Very clean and secure. Highly recommended