Quince Corporate Office - San Francisco, California

Nathan H.

Extremely disappointed with Quince… and my order hasn’t even arrived yet.

Yesterday April 1st, 2025 I ordered a deluxe percale bedding bundle, a comforter and pillow set from Quince online. I am moving to New York soon and I wanted to have it ship with enough time to get there around the same time that I would be arriving. I chose the Sand color way for the entire bedding bundle set (duvet comforter, duvet sham, sheet set and pillowcases) and the process was relatively smooth throughout check out.

When I got to the shipping option I chose standard free shipping completely understanding that it might take a bit longer, (it gave me the delivery estimate April 9th - 14th) for ALL OF THE ITEMS (Not once did it state that two items in the set were on preorder.) So I checked out and today I got a notification that part of my order has already shipped. But when I go to check the order it states that part of my order (the sheets which I need in order to sleep on my mattress) are not arriving until late May and the duvet shams are not arriving until JUNE!

I don’t really care about the shams but the sheets are a necessity.

I instantly messaged the support team and that is when I found out that Quince had an extremely dismissive customer service who did nothing to correct the situation.

This whole issue stemmed from a lack of indication on the site that two of my items would be on preorder for over a month and more. (I’m assuming that Quince’s supply had not been updated on their website, which is still not my fault at all. )

If I had known I would have never purchased the set and would have chosen a different color or something that was fully in stock. When explaining this to the support team they blew me off and said there was nothing they could do “because part of the order had already shipped”.

I asked if I could just change the entire order to a different color way but they said no “because part the order had already shipped”
I asked if I could cancel the entire order so that I could re-order, but I got the same response.

I continued to ask if there was anything that could be done and they advised me to make a return when the items get there - which really irked me as I had already explained to the support team that some of the items wouldn’t be arriving for over a month. In addition they never admitted to having a faulty display system for stock on their website, or admit that the company was in the wrong, they just continued to pin it back on me. I explained to the support team how frustrated I was and the person lightly apologized , said you can return it when arrives and then ended the chat. Super annoying.

I wouldn’t care if I didn’t have a time frame but I’m moving across the country and paid a good amount of money to have new bedding so I could feel nice and comfortable when I arrived. This is super disappointing especially because this is my first time purchasing anything from Quince. Quince, you should take the advice of your customers if you care about growing your brand and having high customer satisfaction. I’m now going to have to spend more money to get temporary sheets and pillowcases - this whole thing left a bad taste in my mouth about the brand.

Be careful that your shipping dates show up correctly from their website.

sue S.

I saw the ads running on tv & decided to try Quince. I bought 6 items before Christmas but 2 were to be for my husband & all were to arrive before Christmas. I received mine but I had to return 2 of the dresses because they did not fit right & Quince gave me a full refund. The items for my husband, a cashmere sweater & a polo, did not arrive as promised & presumed to be lost in shipment. I notified Quince on Dec. 26th, 2024 of the situation & they gave me a full refund. On the 27th, the missing items arrived & trying to correct the situation, I reached out to Quince. They seemingly had a hard time understanding what I was trying to tell them but finally rebilled me for an amount that was about $.30 less than the original amount. I repaid it via Paypal on the same day. My husband tried the sweater & polo shirt on the latter part of Jan. but found they did not fit him correctly. So I reached out to Quince to get a return label sent & they started giving me a bad time about returning it. I finally got a return label & sent it back via FEDEX on 2/13/25 & the tracking shows it was received 2/14/25 at the Pa. location. After waiting almost 2 weeks to be notified of processing a refund, I reached out to them. I have emailed & emailed but they are refusing to process my refund. They now have my $99.55 as well as their clothing. After many attempts to resolve it, I reached out to Paypal to start a dispute. The last rep I communicated with named Katherine insisted I take a store credit but I told her I did not want a credit; I wanted a refund. She instructed me to reach out to Paypal to get my money back. So I notified Paypal to change it to a claim. Paypal has not been much help in resolving this like they claim they will. I filed a formal complaint against Quince Care with the Attorney General in California, providing them with all the documentation. I received a call from Nubia within an hour but did not hear my phone ringing so she emailed me that she wanted to talk to me. I tried to reach her back at the number she left but again it goes to a leave them a message kind of communication. Today I get an email from Christopher & it is almost as though they are deliberately taunting you. I sent Sid Gupta a certified letter to the corporate location today with copies of all of my documents proving they owe me a refund. He may or may not demand they refund my money or send me a full refund, which is all I want from Quince. The Attorney General will investigate what is going on with Quince so I recommend anybody who is in a similar situation, to do the same. It has to be done online. Also the IRS is investigating companies that are possibly shell operations & you have to register with them. It is to shut down fraudulent operations operating within the U.S.. Perhaps the AG will refer Quince to the IRS to look into their operation.
*****UPDATE****************************************************
I was able to finally get this resolved thru Christopher & Diane & once they started looking into it; my money was refunded. Diane is the Mgr. in Kansas. We had a very productive conversation. They are going to work on their issues to make sure this type of CS doesn't happen again.

Renee G.

I was introduced to Quince on a TV Ad and I needed Black Leather gloves w/cashmere lining to replace my old ones. I ordered them about a week ago, received them today and they are OUTSTANDINGLY incredible! They are Glove Leather with Cashmere lining, they fit perfectly and the price was remarkable! Quince sells men’s and women’s clothing and accessories, jewelry, bedding, home goods, furniture, etc. etc. they also do Wholesale and gifting. If you haven’t been introduced to Quince you must check them online to see their incredible website. After receiving these gloves I will now start buying other needed items!!

Michelle C.

ORDER #20044935
100% European Linen Scarf
Size: One Size
Color: Beige
$29.90
The shipper's tracking posts that a delivery attempt was made on April 23, 2025 @ 10:32AM. The camera footage at my home does not support that statement. Please work with your shipper to deliver my order or return my money. Please update me.
UPDATE!!!
Quince is serious about excellent customer service!! Within hours of my post, I was contacted and offered wonderful options. Thank you Quince for caring about my experience.

Benjamin H.

Absolute fraud of a company. Bought a pair of pajama sweatpants, they ripped after 2 uses, and I write a negative review. They refuse to post it. Then they email me multiple MORE times to post a review!

I cannot believe this is allowed to happen - it's the exact reason all their products have massively positive ratings on their own website, because they refuse to post negative reviews of their products. I am sure that some of the stuff they sell is legit and not a piece of crap like the product I bought, but I would never, ever recommend buying from them due to the way they are lying to consumers and not approving negative reviews.

Jill H.

This is a terrible company. I ordered a $1,200 bracelet and the company took my money and then ghosted me. It was a Christmas gift that I ordered on November 29th. I emailed after three weeks and only received an automated response. Zero tracking information. The auto response said they had my order. I tried chatting with customer care and it seemed like bots. Super polite but not helpful at all. After a week of this misery, I received a text on December 23rd (2 days before Christmas) that my order has been canceled. Unbelievably unprofessional. Save yourself some grief and buy from anyone else.

Namrata B.

I placed a substantial order ($300 +) with Quince on January 24th, 2025, and my experience has been nothing short of frustrating and concerning. Here's what happened:

Order placed and shipped: January 24th
Promised delivery date: January 27th
Current status: No products received, no refund issued (as of February 10th)

The issues began when their chosen shipping carrier claimed to attempt delivery - which never actually happened. I immediately contacted Quince's customer service to report this false delivery attempt and missing package. Their response was concerning: they insisted I needed to wait until February 9th (two weeks!) before they would even consider sending replacement products or issuing a refund.
When I followed up as instructed on February 10th, instead of resolving the issue, they now claim they need to conduct an "investigation" before taking any action. They continue to hold my many while providing no timeline for resolution and no guarantee of either receiving my products or getting a refund.

I would strongly caution potential customers about ordering from Quince, especially for high-value purchases. A company that shows such disregard for $370 of customer money while failing to deliver products or provide proper customer service is not one I can recommend doing business with.

Brad S.

I cannot overstate the absurdity of the “customer service” we received when dealing with this company. We ordered our rug on September 13th and were told it would arrive in 4-6 weeks. After 8 weeks, we followed up several times through their incredibly unhelpful email and text support (they do not have a call support line). Each time we were told our case was being “escalated” to their logistics team and that we would promptly receive a response. And each time we were given no information as to where on earth our rug was. It is now December 25th and after countless emails, text messages, phone calls (again, they don’t have a real phone service so it’s pretty much useless) we were just told that our order has been reissued and will arrive in….4-6 weeks. They were kind enough to offer us to cancel the order, but only if it hasn’t been put into production yet. Of course they can’t tell us if it has been put into production because that needs to be escalated to their mysterious logistics person.

Stay away from this joke of a company and their alleged rug supply. My only recourse is to cancel my order, and to my dismay I am still rugless, several months removed from my original doomed rug purchase, and reminded daily of the mistake I made by placing my faith in Quince when I step out of bed and my bare feet are met by my cold floor rather than the soft rug that I was promised but never delivered.