Precious Cargo - Redding, California

Precious Cargo: A Comprehensive Review

Precious Cargo, located at 5264 Caterpillar Rd, Redding, CA 96003, is a well-established handicapped transportation service that has been providing reliable and efficient services to their clients. With a phone number of 5302433333, this company has made it convenient for customers to reach out and seek assistance. Although they do not have a dedicated website, they have managed to maintain a strong presence in the community.

Specialties and Services

Specializing in handicapped transportation, Precious Cargo caters to individuals with specific needs, ensuring a comfortable and safe journey. Their services include wheelchair accessible vehicles, making it easier for those with mobility issues to travel without any hassle.

Location and Accessibility

The company's physical address at 5264 Caterpillar Rd, Redding, CA 96003, is conveniently situated, allowing easy access for clients. The location boasts a wheelchair accessible entrance and a dedicated parking lot for vehicles with wheelchair symbols, ensuring a smooth and comfortable experience for all users.

Customer Reviews and Ratings

Precious Cargo has received 46 reviews on Google My Business, showcasing the company's commitment to customer satisfaction. With an average rating of 3.4/5, it is evident that the service has its strengths and areas for improvement. Customers appreciate the company's dedication to providing accessible transportation options, but some have mentioned the need for more flexible scheduling and timely service.

Key Takeaways

• Precious Cargo is a handicapped transportation service based in Redding, CA, that offers wheelchair accessible vehicles.
• The company's location at 5264 Caterpillar Rd, Redding, CA 96003, features a wheelchair accessible entrance and parking lot.
• With 46 reviews on Google My Business and an average rating of 3.4/5, Precious Cargo has established a reputation for providing accessible transportation services.

👍 Reviews of Precious Cargo

Patricia

1/5

For the type of business they provide, they certainly could learn how to be a little more trauma informed when a family member passes away. They brought my mom to our home during her last few days to begin hospice before passing, and for nearly a month forgot to charge her debit card, and by that point everything was reconciled after her passing, they came to me (next of kin) to collect her debt. When I explained that I didn't have the money at that moment, the woman got aggressive with me on the phone and threatened to send me to collections. She went from A-to-Z in about five seconds, which unfortunately triggered me into a massive trauma response being that I had just quit my job to care for my mother and her last days. I was within a few days of my mom's celebration of life and I have this woman going off on me on the phone and threatening to send me to collections when I'm simply trying to figure out how to pay the last few little bits of debt on my mom celebration of wife. There are ways to collect a debt, and a more professional way than the way Joleen did it. Perhaps if they were doing business appropriately and in a timely manner, they wouldn't have to follow up with family members to collect their deceased loved ones debt. Since then I heard from countless people on their unfortunate experiences with Precious Cargo's lack of proper business management and their offensive approach to collecting debts. Not to mention that it wasn't even my debt, but I would've been willing to pay it as soon as i recovered from the funeral and burial expenses. I think most of us know that everyone has to run a business and collect on services rendered, however had she asked a little bit nicer things would have went much smoother. From that point on, the owners granddaughter Joleen and her minions began to harass us and call my husband's business of which they had to stalk me on social media to find, left nasty messages on my deceased mothers phone, as well as calling me on my phone with false names and all kinds of other bizarre behaviors. This business simply should be shut down. They are beyond unprofessional.

Philip B.

5/5

For 10 yrs. Precious Cargo has been amazing.Partnership's new policy sent me to (2) other companies. Both DENIED my pick up! And DID NOT. Inform me. Missed appt..please tell PARTNERSHIP (if u use them) you want ONLY PRECIOUS CARGO to drive you. If you don't use Partnership. ,this is the best Transport co. In the business

Trent S.

1/5

Please be careful. My mother in law was transported through precious cargo and it ended up in a physical accident that resulted in a hospital bill for my father in law. The company has no regard for the people they are transporting

Ash G.

1/5

I called to find out if they take medicate/medical. I explained that I need to go to the ER because I can't move my shoulder. I am disabled without a car available to take me. It's not an emergency so an ambulance would not be covered by my insurances. I do not have any extra money to take a cab or ride share. I then politely asked if she knew of anyone who would do it. She got an attitude and said "everyone needs to eat" That was nasty and rude. I will probably have to spend my food money on a wheelchair cab. I need to eat too! I'm never taking their services. If they are that way on the phone, who knows how callous or dangerous they will be to a disabled person in a wheelchair while medically and physically vulnerable!

Kristie B.

1/5

Called my Mom on a Sunday afternoon to collect payment for transportation for my aunt, she had passed away and the credit card didn’t go through. Didn’t say anything about her passing when my Mom told them what had happened, just wanted to know how to get paid. Heartless company. ON A SUNDAY AFTERNOON?!?!?
Drivers were nice, front office needs some empathy training.

Neva H.

5/5

I wanted to say thank you so much.. to the office manager, James.. .as well as the driver, Pat for the help they provided me yesterday. I wanted to relocate my disabled mother to a safe location before it was an emergency fire evacuation. They arrived a bit early. I live in a rural and wooded area. The driver helped me not only with a smooth transition into the van, despite stairs, he also helped me load her items into the transport van as well as carry in many of her belongings into her new destination. I am truly grateful and appreciate your compassion and timely response.

Heather K.

1/5

Absolutely disgusted with this transport company. They brought my mother home for her last few days on hospice and were more worried about their payment than their actual service. Refused to unload her from the van until they had payment. My dad was so upset with this company. Thank you for making this an absolutely horrible experience. Would never recommend anyone using this company.

Cindy C.

5/5

My grandson Jesse Flagg(had a scheduled medical procedure), son Jim and myself all just got back from a two day trip to Stanford. We were driven and escorted by two very awesome men, Marcus and Ray. Each step of the way they were above and beyond our expectations, even by our side at the appointment, doing everything possible to assist in any way. All three of us are very grateful for our drivers, who by the end on our trip were almost like family - even lifted our spirits, with a little levity, returning home from a very disappointing day. Can't thank them enough or recommend Precious Cargo more highly!