Point2Point - Houston, Texas

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Point2Point: A Comprehensive Overview

Point2Point, located at Address: 527 W 38th St, Houston, TX 77018, stands out as a premier provider of Delivery, Distribution, Logistics, and Warehousing services. Their commitment to excellence is reflected in their 247 reviews on Google My Business, boasting an impressive average opinion of 4.3/5. For individuals or businesses seeking reliable and efficient services, Point2Point offers a suite of specialized services ensuring that every need is met with precision and care.

Key Features: Point2Point's comprehensive service portfolio includes Delivery service, ensuring that products arrive safely and on time. Their Distribution service is designed to handle large-scale logistics with efficiency. For those requiring storage solutions, their Warehousing services provide secure and accessible spaces. The company also prides itself on offering Onsite services, making it convenient for clients requiring immediate assistance. Accessibility is a priority, with a Wheelchair accessible entrance and parking lot, ensuring that everyone can benefit from their services.

Location and Contact Information: Situated conveniently in Houston, TX, Point2Point is easily reachable via phone at 138614224. Their customer base can reach out for assistance or inquiries. The company's website, point2point.us, serves as a valuable resource for exploring their services in detail.

Specialties: Point2Point's expertise spans across various sectors, making them a versatile partner for businesses of all sizes. Their Delivery service is known for punctuality and professionalism. Clients appreciate the thoroughness of their delivery process, as highlighted by reviews noting multiple notifications and helpful delivery staff. The Distribution service is equally commendable, handling complex logistics with ease. For warehousing needs, their facilities are equipped to meet the demands of growing businesses. Additionally, Point2Point's Logistics service integrates seamlessly with their other offerings, providing a holistic solution to supply chain challenges.

Customer Experience: Reviews paint a picture of a company that values customer satisfaction deeply. One such review describes a smooth delivery experience where notifications allowed ample preparation time. The delivery personnel were not just efficient but also took the extra step of demonstrating product functionality, leaving customers thoroughly impressed. The warehouse is accessible, and the wheelchair accessible parking lot underscores their commitment to inclusivity. Such attentiveness to customer needs and accessibility sets Point2Point apart in the competitive landscape of logistics and warehousing services.

Recommendations: For potential clients, it's advised to take advantage of the detailed online information on Point2Point's website to understand the full scope of their services. Given their high rating, a first contact is likely to be a positive one. Utilizing the provided phone number for initial inquiries can lead to a tailored service proposal. Considering the accessibility features, this company is particularly welcoming to individuals with mobility challenges. For businesses looking to streamline their logistics, Point2Point’s robust service offerings make them a strong contender. Their ability to provide on-site assistance and their commitment to customer satisfaction make them a reliable partner for growth and efficiency.

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👍 Reviews of Point2Point

Debbie E.

5/5

They were great. We received multiple notifications, which allowed us ample time to prepare for the delivery. The gentleman who delivered our furniture were very helpful and informative, and took the time to demonstrate how it worked. Very pleased!

Helen S.

5/5

Delivery was great!! Guys did a fast job. And the couch is just like in the photo. I love it!!!!

Lisa M.

1/5

If I could give this business no stars I would. Absolutely the WORST CUSTOMER SERVICE I have ever had. While setting up the delivery I told the representative that they were delivering to a business and it would need to be during our open business hours. We settled on Saturday from 8:00AM-12:00. The day before I received an email stating that my delivery time would be Saturday from 1:00PM-5:00pm. I called and told them the office was closed during that time. They told me that it was the only time they could be there. I made arrangements and hired someone to sit at the office and wait for the delivery. At 4:30 that afternoon I received a phone call saying that they would not be there at 5:00 pm. I asked if they could deliver the furniture next week and was told no it would be FEBRUARY. They finally arrived at 8:00pm. AGAIN the WORST CUSTOMER SERVICE.

Mashell

5/5

The delivery personnel was kind and polite. They set up my dinning furniture perfectly! They was really professional! Went far and beyond customer satisfaction!!!

Jennie W.

5/5

The delivery team arrived within the window promised, they provided a 30 minutes heads up before arrival. The team was fantastic! They took great care in my home, were very efficient and thorough. 10/10 would recommend!

Paul K.

5/5

They arrived before time and were professional the whole time. They did a great job

D L.

5/5

Communication was great and professional; arrival was exactly on time; my product was handled with extreme care. I could not have dreamed of better service. Thank You All So Very Much!!!!!!!

Kristin B.

1/5

Your premier nightmare delivery service! The nightmare started 10/4/24 as we were awaiting for the delivery of our very expensive custom walnut dining table & chairs. We received a text from the dispatcher the day before (10/3/24) to inform us that the delivery was scheduled between 4pm-8pm and that the delivery team would reach out prior to arrival. I got a call from dispatcher around 5:30pm stating they were running behind schedule. I waited up until 11pm that evening (10/4/24) with no communication as to the status of the delivery or otherwise. Needless to say they failed to deliver that day. I called the dispatcher at 8am the following day (10/5/24) to find out status of the delivery and was told that they would deliver this day between 5pm-6pm with no explanation as to what happened the evening before. I waited up until 9pm for the delivery which never occurred and again with no communication from the delivery team. The next day I awoke to find a text from the dispatcher sent the night before at 9:24pm apologizing for the lack of communication from the delivery team and also informed me that the truck had engine trouble late that same evening which caused a major delay. He then went on to say that the truck ran into issues again that morning (10/5/24) causing it to not start up and as a result was towed back to Houston. We were told they would re-evaluate and provide an update Monday (10/7/24). Urban Natural- the company we ordered the furniture through, notified us Monday (10/7/24) that one of the chairs was damaged beyond repair and that it would be replaced and shipped to us once ready. Point to Point reached out explaining that the delivery would be rescheduled to Thursday (10/10/24) with a new delivery crew. We finally received our table & chairs which we have waited 3 months for that Thursday around 5:30pm only to find that one of the cushions on a chair was damaged and had to be replaced in addition to the other chair which was damaged beyond repair. It goes without saying that we will never use this delivery service ever again. Worst delivery experience of my life!!

Dr. James Long