Pearland Postal Plus - Pearland, Texas

Dan O.

I had a document that I needed to send to State Farm Insurance. They emailed me a UPS shipping label. Since I didn't have access to a printer, they told me just to show my label to the UPS clerk.

I first went to the UPS Store down the street.

The clerks at that store said they didn't have the technology to get the bar code image from my phone to their envelope. I called the insurance rep and she assured me that people were able to send UPS using images from their phones all the time. The clerks at that store became indignant and told me it was not possible.

I left and came to Pearland Postal Plus, the clerks had my label scanned and document shipped in under 2 minutes of my entering their store.

I know where I'll go first next time.

Monica M.

My experience here was great! I needed to send something quick, and with a tracking number. Beau was very kind and helpful, was able to give me all carrier and price options so I could pick the quickest, cheapest method that would work for me and provided a receipt with tracking information. Very professional and efficient. I will utilize their services for any other mailing needs and highly recommend!

Hubert J. J.

Beau and Nathan are great. I've been a customer here for years and will always support small businesses.

Swank V.

Update

The whole reason I wrote the initial review was the way my mail was processed was incorrect. I Read another review with issues with certified mail 🙄.. Imagine the post office calling you and letting you know there is an issue with your package. After having to open a case with the post office after 30 days the post office has declared my package to the IRS LOST. I have had packages lost and found. AFTER SPEAKING WITH THE BEAU/BO he said the store does not give out and or don’t have certificated slips. So again why was I charged!! EVEN THE POST OFFICE THEMSELVES COULD NOT ARTICULATE WHAT THIS LOCATION IS DOING AND IS NOT STOCKED WITH WHAT IS NEEDED. I told them they are looking for a priority package with priority stamps marked as certified mail. I highly leave this trash 🚮 location alone. Not only did my important mail to the IRS disappear but was charged 22 more cents for a stamp. Nothing about this location is right . AND I HONESTLY Don’t NEED A RESPONSE OR SORRY APOLOGY. I have heard from y’all on 3 different occasions there is nothing this company can do or say.. just glad I’ll be getting my money back at the bare minimum

I don’t know why you need to clarify you over promised and under delivered. Sent out a package before I was satisfied.. AND IM JUST INFORMING PEOPLE GO SOMEWHERE ELSE WITH AFFORDABLE SERVICES AND HAVE ALL USPS DOCUMENTATION. Also work on training of your employees and also work on empathy. Never once I have heard an apology just blah
Blah. I will take my grievances up with my bank and get the money from the company that didn’t do as promised..

Nick

Loved my service. You might think to go across the street to the US Postal Office….but think again these guys are great and family-owned. You can bet that you’ll be greeted with a warm welcome and a smile. Great atmosphere!!! Great service!!!
I was totally new to mail but they walked me through the process for something important I needed mailed out. Please stop by and support these people.
Small businesses help everyone and this community needs them around!!!

Nani A. D. K.

Amazing service and great personality. Staff was very knowledgeable and helpful.

spacepoliceman

Excellent service! Not the cheapest, but you get what you pay for. On two separate occasions, their staff saved my bacon. The first time, I sent back a defective cell phone covered by insurance. Three months later, T-Mobile lied, claiming it was never received. I went by Pearland Postal Plus and their staff went back through their old shipping logs to find the tracking number from the original prepaid label, which proved the package made it to destination.(saved me $180) Another time, just recently I lost the shipping invoice needed for my new company to reimburse relocation costs. Again, they reprinted, scanned and emailed me the invoice I needed to recoup $200+ in shipping charges. And to top it all off, they even provide notary services and have a computer you can use for printing, signing docs, scanning and email. Awesome place and sometimes a little busy, but never as bad as the post office across the street.

Consider T.

Pearland Postal Plus staff do not wear name tags nor introduce themselves so I will refer to individual’s based on general age and gender. The middle aged gentleman has always been very warm & cheerful even if just dropping off a package for pick up but the younger male & female staff could use a remedial course in how to interact with the public. (Both act as if it is the last place they want to be and their attitude shows).
Attempted today to call this business during their regular business hours but no one bothered to answer the phone and left message to have someone call me back with again no response over several hours! Yesterday just dropped off package again at 1:30 PM midweek and it is advertised that pickup will be made at the latest from 4:30-5:45 PM but does not post when USPS picks up daily (which would be a helpful bit of information for customers).
Found out pickup for USPS packages is apparently around 12:30 PM so had just missed it, so it was delayed another day before getting into the system.
Had sent a registered letter with return signature request earlier & had already put regular postage stamp on letter prior to delivering to Pearland Postal Plus. Usually customers receive a stamped, dated receipt for your records that the Post Office delivers to them the next day but they will NOT send this to you even after spending 3 times what the Postal service charges for the same service. I called back & requested they send it to me anyway since they had my paid first class stamp already on the registered letter and charged me full price and then some for their handling it. (They had not deducted the price of stamp from their charges). The younger male very reluctantly agreed but I never received it! I do know our local Post Office is extremely busy with limited hours & usually long wait times for service, but paying 3 times for the same type of service (I have sent packages through them that were 2 1/2 -3 times more expensive than sending through USPS and these were packages already packaged and labeled and only needed postage!). So I do NOT recommend Pearland Postal Plus as they are extorting people and still NOT willing to provide basic services such as a stamped, dated receipt (without insisting it is your responsibility to come back again the next day to pick it up) or packages going out the same day they are dropped off! Or even answering their phone during business hours.