Pacific Air Cargo - Los Angeles, California

Lance B.

Update to below review: I just spoke to the chief operating officer of the company. He assured me that he will look into this and correct the issues at Pacific Air Cargo around the transport of live animals. He seems like a decent guy. I will take him at his word. Still, My advice would be if you are going to use them for the transport of your animal Take control of the communication protocol and establish in advance how you can contact people after hours and what will happen if there is some kind of unforeseen event or delay

DO NOT TRUST YOUR ANIMAL TO PACIFIC AIR CARGO. These are not just bad shippers, these are bad people. My dogs flight was delayed 8 hours- meaning she was in the plane for 10 hours before it even took off for the 6 hour flight to LAX. Then when I get there, they tell me they don’t staff for late flights that I would have to wait until the regular staff get on 90 minutes later. On top of all that- they jacked me for another $200 processing fee at the other end. At no time did they ever they to communicate with me If I had ‘t blown their phone up, I would not have even known the plane was late or when it was landing. THERE IS A SPECIAL PLACE IN HELL FOR PEOPLE WHO TREAT ANIMALS LIKE THIS.

K W.

The people at pacific air cargo (HNL) were extremely accommodating and helpful with all aspect of our shipment. First I could not figure out how to book online, but Aifua was able to complete the request for me. We also had an early flight, in which we drop off time for our pets would have not allowed for us to make our flight. The lady working the night shift coordinated with the day shift to ensure we could make our flight and Laura took great care of us and our pets to ensure that happened. She even took our pets into the office with her, since they were dropped off early, to keep them cool.

Thank you team Pacific Air Cargo (HNL)

Amber

This is a review for brachycephalic dogs that aren't allowed on commercial flights. I highly recommend Pacific Air Cargo for their customer serviceand transparent pricing. We recently moved to CO from Hawaii and were really concerned about shipping our pup. He's a pitbull with high anxiety, and we were concerned with how he'd fare on the flight. The people at PAC were kind and patient with us through the whole experience, explaining the entire process and timeline for vet documentation and drop off. While the workers are extremely helpful, do your research first to avoid any hiccups. After drop off, the people there were kind and empathetic to our sensitive boy and did what they could to make him more comfortable until his flight. We picked him up in LA around 1am. His flight was delayed a few hours, but it comes with the territory of using an airline. The pick-up was seamless, and we left LA with our boy safe and sound the next morning, thanks to Pacific Air Cargo.

Robert M.

These guys were absolutely great. They called me to let me know my motorcycle was ready to be picked up. I realized that I didn't work out how I was going to get the bike out of a crate. Called and asked these guys and they immediately allowed me to break down the crate in their warehouse and dispose of it for me. Very awesome crew there all around. I will 100% be a repeat customer and recommend them to anyone I know.

R C.

Truckers, delivery hours are open from 7 AM -10 PM. Easy to find with tons of room to maneuver, check in is easy and they unload you immediately. I got here around 720 pm and was told to park at any dock. I was done by 740 pm. Friendly people.

Renee

I paid $1000 to have my dog flown from Honolulu to Los Angeles on June 8. When my dog was taken to the Honolulu office for dropoff the morning of June 8, my delivery driver was informed the flight had actually been delayed and my dog needed to be dropped off that night at 8pm HST instead, with pick up at 8am PST June 9 in Los Angeles (rather than original pickup time of 11:30pm PST June 8). My dog was dropped off the evening of the 8th for his flight, just as requested. Fast forward to the morning of June 9 at 8am PST when my dog was supposed to be available for pickup in Los Angeles, and I was told he actually wasn't there, and the employee didn't even know what time he would be. So I called the Honolulu location to inquire about my dog and the flight, and I was told that the plane had only recently departed in the morning, meaning my dog was kept at the cargo facility all night long for absolutely no reason whatsoever. On the phone, I was also told that the plane would be landing in Los Angeles at 2:50pm PST on June 9. I ended up waiting around all day and went inside at 3pm PST only to be told that it would still be about an hour and a half before the plane would land. I finally received my dog at 5pm PST on June 9, 2021. He was scheduled to be here by 11:30pm PST on June 8, 2021. I also had other boxes of loose freight shipped as well, and Mario tried to get me to sign the airway bill saying I had received the boxes before they could even find the boxes, let alone give them to me. Unbelievable. They ended up delaying my move by an entire day, causing me a lot of stress over the well-being of my dog, and costing me hundreds of dollars for extending my moving truck rental because they couldn't get their sh*t together. This place is a total disaster and they clearly do not care about anything or anyone. Avoid Pacific Air Cargo at all costs.

Jenny F.

Working with a rescue who paid $775 for 6 cats and they’ve been on this place for over 12 hrs. No one has been able to give me answer during the 3 hrs delay! This place never answers their phone and their customer service is horrid. Use a different service!

Annika K.

We were picking up a dog here that was flown in from Hawaii by a family member. Pretty loud spot, but we were impressed by how well the dog was treated and how securely she was transported.