Orange Auto Transport - Garden Grove, California

Stanley W.

Orange Auto Transport's attention to detail in arranging the transport of my classic car was superlative. Their office staff, Amanda, Penny, Tiffany and Travis, did a great job in scheduling the transport on the date I requested. In addition, the transport team, Kevin and his brother at Park and Transport, did an excellent job in delivering my car in an enclosed trailer.

I don't plan on utilizing Orange Auto Transport (OAT), often. However, If and when I do need auto transportation services, OAT will be my first call. I will definitely request Park and Transport to do the actual transportation.

Elise D.

DO NOT RECOMMEND! Run!

Called for a quote and spoke with Penny, who has a very nasty attitude. I spoke with her over days and EVERYTIME I asked a question about my order it was met with very condescending responses. She even called back and threatened to cancel my order without my request. I am very surprised at this level of service. Based on their reviews this is such a good company but I've experienced first hand its not! Do not believe the reviews. Penny did not care! I would not recommend this company. Not worth the stress. If you can't get through the booking process successfully, how could you trust them to match you with the appropriate carrier with your vehicle for days. I'll also be escalating my concerns.

Also, the companies response is a reflection of the same treatment mentioned. I initially reached out to this company last Thursday; yet Penny replies to this review and says I reached out and scheduled same day pickup- which is a lie! Please see photos for verification. I was in contact with this company since last week and they were aware of my pickup date. Lying on customers to appear "good" is dishonest! Save yourself this hassle and look for a more trustworthy company

Desai P. S. O. B. H.

It is good karma to give back. I found Orange Transport from Google Maps and the other reviews I read about this company helped my decision making. This is me giving back! I used Orange Auto Transport to broker the deal with the company who picked up my Porsche 911 which I needed shipped from Los Angeles to Georgia. They were super kind and friendly on the phone to help organize everything. Amanda was amazing. I used a Apple Tracker to keep an eye on my car the entire time. This is a great trustworthy company!

Fred B.

I was extremely impressed by Orange Auto Transport (OAT) in the shipment of my car from the west to the east coast. I chose OAT from a dozen different shipping brokers that offered quotes. While OAT’s fee was nowhere near the least expensive (in fact, it skewed toward the higher end), I decided to go with OAT based on the large number of positive reviews of the company and also based on the professionalism of the initial OAT representative with whom I spoke.

One of the things that impressed me most in dealing with OAT was the high level of communication the company offered during the entire process: from providing a shipment quote, to picking up the vehicle, and ultimately to delivering the vehicle. OAT was proactive in keeping me apprised at various stages along the way, and on a couple occasions when I reached out with a question (via text, email, or phone call), an OAT rep provided prompt and helpful responses.

Additionally, OAT did a great job of communicating with the actual shipping company to ensure that the car was delivered to my son on the day that we requested delivery and at a time and place that worked for my son (a college student with a busy college class schedule).

Finally, the car was delivered in good shape—dirty on the exterior from lots of bad weather during transport, yes, but with no damage whatsoever to the car. I would rate OAT’s performance a 10 out of 10 and would recommend the company enthusiastically to anyone looking into shipping a vehicle.

Tim O.

Look no further, I highly recommend Orange auto Transport. If your looking for an auto transport company with no games, Outstanding customer service. Upfront price options on open and enclosed transport. No hidden charges, No upfront deposits, Guaranteed price. And vehicle tracking. Hands down the best.

Chapin

Top notch service including their carrier of choice Auto Express Carriers, Inc. Vehicle picked up on time and delivered ahead of time from California to Louisiana. Woo hoooooo! Will definitely contract them if I need another vehicle transported.

uber V.

WOW where do I start.. What a nerve wracking experience to transport a vehicle cross-country, just on researching at various companies with just as various ratings! This is a review based on my Baby Rogue's journey from LA to NJ.

To be clear, Orange Auto Transport is a broker, that means they will delegate your transport request to one of their network of companies. This method does seem pretty much the same with bigger companies like Allied or Road Runner. It's not ideal but this is somewhat standard in this industry.

From the initial call to OAT, I spoke with Penny and she was friendly and efficient, answering all my doubt filled questions, all without skipping a beat. She was happy to send a quote via email and in my follow-up calls, Penny was just as helpful and eased my concerns about sending my car on an "open" trailer.

Once I agreed to the service (online confirmation via email link), my vehicle was assigned to Discovery Enterprise Logistics. I was contacted by Ms. Lee Tae, who spoke with me and even texted me the name and phone number of the long-hauler.

What made DEL different from the start was their way of communication, which was courteous, accurate and...FREQUENT - I mean, you call the dispatch, the initial carrier and even the long-distance auto hauler on their phone and actually speak with them, even before they pick up your vehicle! I felt DEL to be more trustworthy, knowing that I can connect with the driver directly.

From the first short-hauler name Bryant, who picked up my Rogue from a shopping center parking lot (my choice as I was going to be the area - they WILL pick up from your residence as a door-to-door service) to the long-hauler Dave, who kept in contact with me from mid-point of his journey (phone/text, even photo of my car on the trailer!), the entire experience of getting my car cross-country was exceptionally great!

At the arrival of my Rogue, Dave had already planned ahead and called to let me know that the large auto trailer will not be able to enter the condo. So he recommended meeting him at an area rest stop parking lot to pick up my vehicle, and was kind enough to send me a car share to get me there! We were meeting during daytime to be safe, also brought my extra car keys, my car registration and insurance (removed these before sending out my vehicle!).

When I arrived, my Baby Rogue was already unloaded and ready to be inspected. After a satisfied lookaround, I signed off on the bill of lading (same form I signed when my car was picked up) and exchanged my car keys with my final payment. Dave also gave me a copy of the signed bill of lading for my records.

It was a truly satisfying experience and SO GLAD to see my vehicle arrive safely after a 2,800 mile journey!!

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LOCATION: Orange Auto Transport is located in Garden Grove, CA, south of Anaheim but as they are a broker, they seem to have no issue covering the Los Angeles Metro region.
PROS: This whole review shares the details and the entire process was near effortless! They even allowed 100 lbs of "baggage" (mostly clothes) in my vehicle, as long as I let them know and not exceed that limit. I was asked to keep my fuel at around 1/4 tank - mine was at 1/2 by the time they picked up my car. It was worth tipping the long-hauler as a small token of thanks for his hard work. Called the dispatch to thank her as well!
CONS: OAT is a broker so you may have an issue with that but when my car was assigned to Discovery Enterprise Logistics, my vehicle was never subcontractes out from that point. DEL dealt with the pickup, inspection and safe delivery of my vehicle! Those who mentioned their car was dirty upon arrival, well...it IS traveling in an open transport, mine did have several dead squished bugs.

Michael C.

Found Orange Auto Transport on-line and shipped a vehicle cross country and my experience with this company was exceptional from the initial contact throughout the transport. Met with some unfavorable practices by a driver who insisted on a gratuity at the time of delivery and when this was brought up to Orange Transport they immediately reacted to confirm this is NOT required as part of their services and credited my account. Many thanks to Travis and his staff for the professional interaction an responsiveness to my concerns. I would HIGHLY recommend this company to ship your vehicle!