Metropolitan Van & Storage, Inc. - Benicia, California

Deanna W.

Our move was scheduled to span two days. Barry was our estimator and made the assessment seamless and easy. Day 1: Drew and JoJo were our movers and did an extremely thorough and detailed job. Every item was wrapped individually and with multiple layers of paper and labeled accordingly. At the end of day 1, a few items remained to be packed on Day 2.
Day 2: Two different movers arrived, which were RJ and Tom. Immediately, the service declined. Their attitudes were poor and they didn’t seem like they wanted to be there. They did not wrap or pack the remaining items and loaded them in the truck as is. Our dining room table and couch was not wrapped or protected but Drew the day prior wrapped and protected our other couch. RJ then put a hole in our wall with a less than 10 pound stand. Although he called maintenance, nobody was able to make the repair costing us our security deposit. Our washer and dryer arrived scratched and broken. We have broken dishes, broken storage containers, etc. The company was unapologetic & simply informed me what forms were available for a claim.

When unloading, the boxes were partially off loaded by room and the remaining large boxes were left in the garage. The boxes were not offered to be unpacked although we were told the day prior the option would be available. Multiple times, RJ said “we’re not usually this sloppy” and continued to do a horrendous job. If booking with this company, I’d ensure RJ and Tom are not allowed anywhere near your belongings. The photos attached are only what we’ve noticed in the preliminary check of our stuff.

Madison L.

Update:
Changing my review because upon arrival we discovered a considerable amount of damage. I was more shocked at the fact one of the movers put a bottle of steak sauce in a random box with my $280 winter coat which is now covered in steak sauce (not sure who had the idea to put a breakable bottle with a coat). A coffee table, desk and multiple picture frames were broken beyond repair and a bunch of smaller items (like the dog food bowl stand) were also broken. Another major issue is the fact I explicitly asked the movers packing up to use the zipper ziplock bags and label screws/bolts etc, they did not use them and now we are missing a ton of hardware. It also appears that someone opened our stuff along the way as we discovered multiple smaller items that do not belong to us in one of our boxes.

Original review:
Used for a military move, the crew was friendly and efficient, they took about 7 hours to pack our apartment completely. They did cause a bit of damage but they helped us with the paperwork to cover the scratches and chipped paint. Good communication and easy to schedule.

Michelle M.

From start to finish our local Atlas representatives--Metropolitan Van & Storage--made what was a stressful out-of-state move (to a home we purchased sight unseen) a much less stressful process. Our in-home consultation with Elizabeth was quick and efficient. The logistics coordination and communication with Elyssa was excellent, particularly when the closing on our house was delayed and our stuff was ready for delivery 2 days before we received the keys. She went above and beyond to figure out scenarios and a final solution that worked for us, another client, and our driver. Our driver, Brian, was personable and eased any concerns about the handling, transport, and delivery of our household goods. My only complaint is that I had an email issue with both Elizabeth and Elyssa where I consistently got error notices that my messages were delayed and then cancelled. Had to set up an online fax account to get around this which was a bit annoying, but only for the initial paperwork. Would definitely use Atlas for our next move and recommend them to others.

Tafa L.

I called and spoke to Julia about releasing our household goods in the beginning of November 2019. In just a couple of days I did everything she requested and I waited for almost a month. I asked to have our stuff delivered on a certain day in December. I waited and waited and no one followed up with me. I called back countless times, left messages with Julia and others and no one ever returned my calls. Come to find out after contacting the military transportation, we were supposed to go through them. My question is, why didn't these people tell me that in the first place instead of wasting my time and delaying our delivery? Their service was far from outstanding. Very poor customer service!

Jon C.

Please read this. this is my first time ever writing something like this. I had this company move me 3 miles. It was a nightmare. The packing was terrible. they damage my brand new refrigerator. $800 in damage and only paid $110 because of insurance. If that's not bad enough. I went back to the home in moved out of and there was two truck loads that I had to move. they didn't complete the JOB. I paid a lot of money
I called the MGR twice with no return calls.. Please use someone else

Michael D.

Movers lost multiple boxes and damaged furniture!

My company contracted Metropolitan to cover the SF leg of my cross-country move. I had thought the move had gone smoothly until the good arrived at the destination and multiple items (painting, nightstand, speaker stand) had experienced significant damage during transport. Worse, multiple pieces of furniture were missing (only 2 of my 4 dining chairs arrived) and a significant chunk of my kitchen was missing. Strangely enough, a rug that I had never seen was delivered with the rest of my goods.

You'd think that Metropolitan would be quick to fix this bizarre situation, but it just got worse from here. It took them weeks to confirm that they had accidentally shipped some of my items to New Jersey (to the owner of the rug). Communication was delayed, and I had to consistently pursue them to make sure they were making progress on returning my stuff.

More than a month later, I still don't have my chairs or boxes. If you're looking for disposal, I think they'd do a great job, but I suggest you look elsewhere for movers.

Erin S.

AWFUL...DO NOT USE. We hired these guys to move one piano, we even purchased the "Full value protection" they offer. These guys dragged the piano down our porch stairs ruining each one as they went along. The management and owner, Rob, Jeff and Dennis, acknowledged they ruined our porch stairs, and stated they would have only their contractor fix it, as he was the "cheapest guy". Owner, Jeff said they would provide a quote. The quote provided was just a dollar amount with no scope of work attached. We reached out to them via, phone, email and certified mail. No response. We are now taking steps to move to small claims. BEWARE....SEE PHOTOS ATTACHED

Lori K.

I would totally recommned Robert, RJ, Jose and the rest of the team! They were professional, courteous, engaging, helpful and transparent. My move from California to Oregon was seamless and they were on time on both front end and back end. My furniture all arrived without damage.