McDonald's - Claxton, Georgia

Starr B.

I recently visited the McDonald’s at 7 North Duvall St in Claxton, GA, and had one of the worst experiences ever. I ordered a $5 meal and was asked if I wanted a McDouble or McChicken, what sauce I preferred, and what drink I wanted. I also ordered a Quarter Pounder meal with a sweet tea, no ice. When I pulled around to the window, the clerk didn’t greet us or even bother telling us the total price—this was inconvenient since I wanted to give exact change but couldn’t.

After receiving only one drink, I was told to pull into spot 3 and wait for my food. When it was delivered, to my surprise, the $5 meal wasn’t in the bag at all. When I informed the employee, she just stared at me like a deer in headlights. Looking at my receipt, I realized the $5 meal wasn’t even added to the order, and on top of that, I was upcharged for a large sweet tea I didn’t ask for!

If this location is tacking on extra charges and failing to justify them, that’s a serious problem. To make matters worse, I ended up splitting my Quarter Pounder with my colleague because I didn’t have time to wait for the missing order. The restaurant wasn’t busy, so there was no excuse for this level of carelessness. It felt like the employees genuinely hated the jobs that pay them, and it showed in their service. Highly disappointing.

Sigh.

mike T.

May be the best sweet tea I've ever had and I'm a 65 year old born and raised southerner! Fries were awesome as well as the burger. No doubt 5 stars!

Tyler B.

Hard to rate anything when you don’t even get service! Line backed out to the road with no movement for nearly 15 minutes. This is supposed to be fast food and having worked in the fast food business before I can say this is sheer pot work ethic and management. There is no excuse.

Jolie J.

Ordered chicken nuggets but would not give me tartar sauce for my sauce. I don’t let it set in my car much less go bad. Why do sell coffee still if no tartar sauce if a person wants it.

Joe B.

Man I ordered a 5 meal deal and I got it I got a chicken sandwich with no lettuce

Della B.

Every time you pull up at the drive-through, you have to wait or say hello. After saying hello the second time, their reply is, will you be using the mobile app. No, sorry for your wait or apologies. They rush you with ordering and attitude out of this world.

Jennifer M.

Went through the drive-thru and the I requested cooked to order nuggets, the ones I received were stale and cold. Fries were greasy and was overcharged, which they corrected.... I went back to get fresh nuggets, they basically put the nuggets in the grease again and gave them back to me. This assumption is based on the darkness of the nuggets I got the second time. They were not fresh, they were the same nuggggetttsss!! TERRIBLE experience!

Sam I. A.

Every time I get a Mcflurry it's just icecream with some M&Ms on top. EVERY TIME. The employees act terrified to say hello how are you or any generic greeting your supposed to say. If they aren't scared they just look mad about having to be there and don't say anything. I always say hey how are you to any employee anywhere and the majority of these won't say anything back except the girl yesterday did. I ordered a medium coffee 3 creams on the side and an order of bacon. Well the coffee was cold (condensation on the top of the lid) so God only knows how long it was sitting there and whose it was with a million creams in it because it was white. The bacon had congealed grease on it so who knows how long it had been just sitting in the "warmers". Ive gotten happy meals with literally 3 fries in the fry box (I know they're small but more than 3 can fit). I can't even remember the last time I had an actual hot fresh fry from mcdonalds. When you do get one that's semi fresh you can tell they were pulled early (they literally have the time scientifically figured out to make sure they're done in the quickest about of time) i got a large frappe one day and half the cup was whipped cream.. they got an attitude with me when I asked for the other half of my drink. If I wanted a cup of whipped cream I'd go to the store and buy a can for 2 bucks. Not to mention the idiot customers that don't understand the dual drive thru. It literally has lines to follow. You don't skip everyone else that's been waiting to for a second line, you merge when the lines tell you!!! All your doing is making people that do right mad and block traffic up that's not drive thru related. While I'm at it ill also mention how the inside just feels dirty and sticky. It smells like those regulars that I think live in there and have been since I worked in there ten years ago. It's called soap if your reading this and one of them. I know you are one of the only places to eat in town, so people have to eat there, but you could do much better. Take pride in your business and your jobs. Btw those 2 pics are from 2 separate occasions. I should have taken one every time I got a cup of icecream for almost $4..... the only reason I'm leaving 2 stars is because I know I'll have to go back. There's no other options in this depressing town.... especially not that monstrosity of a Burger King. Why couldn't yall have just done right? Why can McDonald's just do right?😂