Master Movers - Brentwood, Tennessee

Alexandria W.

Master movers were INCREDIBLE. I was looking around but just got a feeling to go with them, couldn't be happier that I did. Terry and Jose were so fast, professional, and so, so friendly. We had a situation caused by my apartment complex in the middle of our move, both of the movers and Jennifer were kind about it, figured it out, and got it done. I was amazed by how fast they were. No damage, fast, and everyone is a pleasure to be around. Fantastic place.

Jody M.

Movers no showed two days in a row - neglected to take items they were instructed to move - moved items that they were instructed to leave in the home - left multiple items in the home that they were suppose to move - never wrapped or covered items as I was informed they would do - items I had wrapped in moving blankets they removed and left the blankets in the home - damaged multiple possessions and never informed me of such - found broken furniture, mirror, and other household items broken when left in my storage unit - basically just threw items in storage unit and stacked/stored items in unit in a manor that damaged furniture/items - have failed to return any calls/messages in order to compensate for said damages or rectify the situation. I had to hire additional movers to move the items that were supposed to be moved and return items that were to have been left. Highly disappointed in this recommended moving company and would/will not refer their services to anyone!
In regards to the owners response to my review: 1. Shame on you for sharing my marital situation. Totally unprofessional on your part. 2. Yes you did agree to move me on a short notice and did so because you were a referral from someone who gives you a lot of business. You however agreed to move me on a short notice. Your movers were scheduled at 1pm. I took the entire day to sit at the house only to receive a phone call stating that there had been an accident and two of your movers were injured but you had another set of movers that could be there at 5pm. No one ever called or showed up. When I called the office the next day you thought I had been moved and didn’t know that your movers never showed up. I waited until 10pm for movers/a phone call. The following day you told me movers would be there by 4:30pm. Once again no one showed as I waited for hours. The following day you guaranteed me movers would be there at 9am and they were but only 2 not 3 men as contracted. I met them at the house walked through every room and told them each and every item that needed moved. I also went over what needed to stay and the items to be moved (which were all placed together - separated from what was to stay). The office also gave them a general list of some of the bigger items, one of which was a refrigerator that was forgotten and left at the house. How do you miss a refrigerator? Especially one that I personally had pushed to the opening of the garage to ensure they knew which one to take. Yes, on the third day I was no longer able to take more time off to be with your movers but felt that between your list and my walk through with them it was clear what needed moved. If it wasn’t clear then they should have called me. Then your movers tried to bill me for three movers not two, asked for a tip, and then asked me to pay them in cash so they could get their money that day because otherwise they don’t get paid in a timely manner. They then said they reduced my billed hours by 15 min because they had to go back and get the refrigerator and items they should have gotten the first time. You then reduced my bill by one billed hour only because they broke a mirror they were told not to take and took anyway and then broke and then never informed you (so you said) or me. The only reason I even knew it was broken was because there was glass and the frame pieces left in my garage floor. Then when I was able to go to my storage unit to inspect my belongings (because at this point I had zero confidence that my belongs had been properly handled) I had the manager go with me as a witness and we were both baffled by what we saw as well as the damage to multiple items. I then called your office multiple times with no answer to discuss the other damaged items I found in my storage unit that I had not been made aware of as well as the other items that were still left in the home - rolling tool box, 4 bar stools, coffee table, etc. After continued efforts to contact you in regards to the damaged items to no avail I made this public post!

Will L.

Very thorough and an excellent crew. Showed up on time and moved all items as per the contract. Helped with set up of furniture. Courteous employees with great moving knowledge. Highly recommend.

Keith M.

Today the crew of Mike, Brennan, and Cody helped us move across town, and we had a great experience. They were punctual and gave us a half hours notice via phone call prior to arrival. They worked hard over a long day and moved all our belongings in a professional, safe, and effective manner. They worked with the utmost care to ensure that everything was protected from damage in any way. I will definitely recommend Master Movers and this crew to anyone in need of moving services, and I will definitely call them again for any future moves. Thanks guys!

Emily A.

The team of Mike, Cody, and Reese worked so hard and fast and are truly great at their job. We rented a truck that was too small and they somehow got everything to fit! They finished faster than we expected so the cost was less than quoted and very reasonable. We’d highly recommend them!

Rachelle S.

We were so impressed with Master Movers the first time we used them, we hired them for our next move, then our next move. They're always so professional, efficient and friendly. If we ever move again, we won't hesitate to use them!

Dana L.

I’ve used Master Movers three times and plan on keeping that tradition any other time I move around middle Tennessee! Mike and Cody did a phenomenal job in a swift, timely manner moving me from Franklin back to East Nashville. Don’t get price-gouged by some other place. These guys are the real deal. Thanks again!

Jacob M.

These guys (Mike, Jake, Cody, Steve, Jorden) were great!!!!

We were scheduled to move Monday through Saturday, they finished on Thursday! These guys were very polite (yes sir, yes ma'am.. .). They were always willing to help out in any way.

I highly recommend Master Movers!!!