IntelliQuick Delivery - Phoenix, Arizona

Diana N.

This delivery company is a huge joke! They schedule a delivery and then don't bother to keep the appointment. Then, they send the product back to the freight depot and reject it so that another carrier will have to make the delivery!! And once you call them to get the status, they deny any knowledge of their involvement even though the freight company gives you their phone number to check on the status of delivery because their freight records show Intelliquick as the final carrier. Instead, they say, "Call the previous freight company and ask them where they dropped-off your item, 'cause we don't have it." What a joke!

Eily C.

If I could give zero stars I would. We are a small business with a large global footprint. We used intelliquick to courier 2 packages a week across town. Ever single time we cancelled one of those pick ups they would give us a confirmation of the cancellation but, the courier would still show up. We would have to call and make sure we didn't get charged and on several occasions we were still charged and had to deal with the billing department. One driver yelled and had a scary fit at our front door because the office doesn't communicate well. We asked that he not come to our property again. The new driver accidentally put our package into the blue USPS bin and said that it was not his problem. We had to kick up a stink to have intelliquick contact the post office to get our package back. And finally, just this week, they lost our package. It was filled with tax documents and checks. People's personal information. They had different stories each time you called about what happened to the package. At first, they agreed they showed it as not delivered. I was then connected to someone else who said it was delivered and isn't their issue once it is delivered. Our delivery goes into a closed container that only the receiver can open. So no one stole it. They lost it. They said they would figure it out and call us back. They never called back. I just called to cancel all future deliveries and they didn't even care why I was cancelling. People - do not send important documents with these people. We don't know how we will rectify these lost documents.

Linda H.

We use IntelliQuick for our service and they are incredible. Super friendly drivers/delivery people (Shout out to PAT!) and the customer service office is great! (Shout out to Kristie). We have been so impressed with all of them and are grateful for such good service.

Linda from VetPath Services

Anna R.

Had a really sweet driver (Robert) deliver my companies payroll every week. Very professional and clean and polite. Don’t know if he left or they just have someone else now doing the delivery but what a difference. This new driver is the complete opposite! No pleasentries, not even a hello or goodbye , have a nice day, etc. very rude and unprofessional. Not clean cut As I said the exact opposite. Also our payroll was NEVER late. Now late 2 of the past 3 weeks. May be time to switch to ADT.

Sean W.

I manage a storage facility this company delivered to one of our tenants. We have had to evict the tenant because this company had no respect for our facility. The would leave pallets everywhere, drivers would back into buildings, and the final straw was when they ran into an RV parked on the property. They refused to pay for damages. So if your in the storage industry, I would not let these guys anywhere near your business!

Sidney H.

My son recently travelled to Denver for an important interview - unfortunately the suit he brought didn't make it on the plane!

Intelliquick saved the day for us by (in a very short amount of time) picking up a new suit from Nordstrom Cherry Creek and delivering it to Hyatt Place Cherry Creek

Pamela, in customer service was outstanding. She was so kind and professional.

Thank you so very much!

Ian W.

Shipper told me I'd receive the package at home on a Wed. Got a call from someone on Thursday, evidently, to schedule delivery but my vm was full because I wasn't expecting a call. Shipper texted me Thursday lay night that I needed to call an outfit called Estes. Estes told me to call IntelliQuick. IQ was friendly but tile earliest delivery was the following Tues. I opted to pick up at their location. Was tile it would be ready when I got there. When I showed up, they looked for an hour and couldn't find it. Was about to give up when the guy looking looked down at his feet and it was right there. He was very apologetic and said it wasn't in the right spot. Nice people, seemed very very unorganized though witnessing the action first hand.

Rye B.

DO NOT USE THEM !! Had a CD requested for pick up at 9:45am. Gave tracking # and they said it was delivered at 10:38am. When in fact the facility never burned the CD in the first place. They never looked at patient name on CD and just picked up the other CD's we had "in the basket" for pick up. Then swore ours was signed for and delivered. Explained situation and had them reattempt to deliver from another facility to burn the CD at 2:45pm. Delivery was promised by 4:30pm. 10 min til 5pm arrives and no courier. I called to let them know that our doors were locking at 5pm but I would wait outside of them until he arrives. 5:10pm arrives. No courier. Called the company and they said yes so and so signed for it. I ran into the courier leaving in the hallway and asked who he gave it to. He had gone through a side door and interupted a VERY important meeting with the CEO of the company and a large group of 30 doctors in a conference room. I was humiliated when I had to interrupt their meeting to ask for the CD. Due to the incompetent drivers not just one time but TWO drivers messing up and almost ruining a patient's surgery being cancelled. I will never use or recommend them to anyone.