Helzberg Diamonds Outlet - Thornton, Colorado

Introduction

Nestled in the heart of Thornton, Colorado, Helzberg Diamonds Outlet is a premier destination for jewelry enthusiasts seeking a wide array of exquisite pieces and exceptional customer service. This retail outlet, located at 13801 Grant St Unit 814, Thornton, CO 80023, United States, is committed to helping customers find the perfect jewelry to mark life's special moments. With a strong focus on customer satisfaction, Helzberg Diamonds Outlet has garnered a commendable average rating of 4.6/5 from 130 reviews on Google My Business.

Main Services

• Jewelry Retail: Helzberg Diamonds Outlet offers an extensive collection of jewelry, including rings, necklaces, bracelets, and earrings. Their inventory features a variety of styles, from classic and timeless to modern and trendy, catering to diverse tastes.
• Custom Jewelry Design: The store provides a custom design service, allowing customers to create unique pieces tailored to their preferences. Their team of experienced jewelers works closely with clients to transform their visions into stunning reality.
• Jewelry Repair and Maintenance: Helzberg Diamonds Outlet offers repair and maintenance services to ensure that customers' jewelry remains in pristine condition. Their skilled technicians provide cleaning, polishing, stone replacement, and other restoration services.
• In-Store Shopping and Pickup: The store welcomes customers for in-store shopping, providing a tangible retail experience. Additionally, they offer in-store pickup for online orders, allowing customers to conveniently collect their purchases.
• LGBTQ+ Friendly Environment: Helzberg Diamonds Outlet fosters an inclusive atmosphere, ensuring that all customers feel welcome and valued, regardless of their sexual orientation or gender identity.

Location and Access

Helzberg Diamonds Outlet is situated in the heart of Thornton's business district, making it easily accessible from various parts of the Denver metropolitan area. The store is located in the Thornton Town Center, a bustling shopping complex that houses numerous retail outlets and dining options.

• Public Transportation: Customers can reach the store by taking the RTD Public Bus 53, which stops near the Thornton Town Center. The nearest light rail station, 104th Avenue Station, is approximately 1.5 miles away.
• Parking: The store offers ample parking space in the Thornton Town Center's parking lot, ensuring convenient access for customers. The parking lot is wheelchair-accessible.

Featured Characteristics

• Wheelchair Accessibility: Helzberg Diamonds Outlet is wheelchair-accessible, with a designated wheelchair-accessible entrance and parking spaces, ensuring that all customers can shop comfortably and safely.
• Credit and Debit Card Acceptance: The store accepts major credit cards, debit cards, and NFC mobile payments, providing customers with convenient and secure payment options.
• On-Site Services: Helzberg Diamonds Outlet offers various on-site services, including jewelry repair, cleaning, and sizing, allowing customers to address their jewelry needs promptly and efficiently.

Practical Information

• Store Hours: The store is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sundays from 11:00 AM to 6:00 PM.
• Contact Information:
  • Phone: 720-535-0128
  • Website: helzberg.com
• Google Pay: Helzberg Diamonds Outlet supports Google Pay, enabling customers to make secure and convenient payments using their Google account.

Positive Aspects from Customer Reviews

Helzberg Diamonds Outlet has received overwhelmingly positive feedback from its customers, with many praising the store's exceptional customer service and knowledgeable staff. Several customers have highlighted the following aspects:

• Custom Service: Customers appreciate the personalized attention they receive from the store's employees, who go above and beyond to help them find the perfect piece of jewelry.
• Communication and Listening Skills: The staff at Helzberg Diamonds Outlet is commended for their excellent communication skills and ability to listen to customers' needs, ensuring that their preferences are taken into account during the jewelry selection or custom design process.
• Jewelry Knowledge and Expertise: Customers have praised the store's staff for their extensive knowledge of jewelry, including diamonds, gemstones, and various jewelry styles, which helps them make informed decisions about their purchases.
• Attention to Detail: Helzberg Diamonds Outlet's commitment to quality and craftsmanship is evident in the care and attention given to each piece of jewelry, ensuring that customers receive products that are not only beautiful but also durable and well-made.

One customer, in particular, praised the exceptional service they received from Danielle, highlighting her custom service, listening skills, communication, and knowledge, which surpassed their experiences with other jewelers in the Denver Metropolitan area.

👍 Reviews of Helzberg Diamonds Outlet

Dee D.

5/5

I had a great experience today with Danielle; her custom service, listening and communication, and knowledge has well surpassed any jeweler I’ve worked with in the Denver Metro and I’m looking forward to buying something special with her help.

The S. S.

5/5

This place is incredible, the staff treats you with respect no matter your situation. They are not uptight and scoffy like other jewelry stores. The genuinely care and will work with you whether you are getting married, buying your first Rolex, or you just want to shop. Recommend David & Rick they have a very deep level of experience and understanding in this world. We will be back.

Jaclyn L.

5/5

Danielle and the crew at the Helzberg Diamond Outlet made me feel apart of the family. All my needs were met and ample time was spent to make sure I got the perfect ring for me and my future husband got his perfect chain necklaces.

Overall 10/10 experience. I will certainly be shopping here in the future.

Josephine E.

5/5

Jim, the store manager, has been amazing. After losing one of my earrings, I called the store afraid. Jim calmed me down, provided me with a solution, and showed me compassion. Luckily, I found my earring the next day 😅 Thank you Jim for your kindness, compassion, and AMAZING customer service.

ThomasJ

1/5

Initially the staff was very nice, we had talked with a few different employees over a couple months. But after we bought our rings when we go for cleanings we get a weird attitude from the staff. Like "oh you are just here for a cleaning..." with looks like "you suck you aren't going to get me any commission from a cleaning". They also are very rude "A cleaning?!!!? FOR WHAT" umm this diamond ring on my wife's hand Really unprofessional after the sale.

Also the other issue I have is that they tell you to check the credit offerings, which we did. We could have bought it outright, but what is the downside on a 12 month no interest loan if you pay it off within 12 months? Yes this is partly my fault, but their creditor will set your payments to be so that you DON'T pay it off in 12 months, you suddenly get an email saying "You will owe interest from the purchase date if you dont pay your balance by the end of the month!" Total scam! I should have done the math yes, but I figured they would set it so you paid it off by the end of the 12 months, but NOPE! You will end up still owing thousands by the time the 12 months comes up if you only do the recommended payments. Luckily I can afford to just pay the thousands owed, but a lot of people might not be able to, and then you just got another $1000 in interest calculated from the start of your purchase.

SCUM BUSINESS!!!! DON'T BUY INTO THEIR NICENESS! DON'T TRUST A WORD THEY SAY! AS SOON AS YOU BUY YOUR RING(S) YOU ARE THEN GARBAGE TO THEM!

gabriel C.

5/5

Staff here is amazing. I was on a tight budget and Jim and other associates really worked with me and helped me. Even though my selection was limited, they made me feel welcomed and did not hesitate to show me what they have to offer even after they knew my budget.
The store was clean, well put together and I will be back in the future!

Ivan S.

5/5

Really nice place, staff is so kind and helpful. Design is comfortable and clean. Many choices to choose from and it’s really great overall 👍

Carol W.

4/5

I bought a ring from here almost 4 months ago and finally picked it up today. There were a number of issues that occurred (hence four stars) but thanks to Jim in store who kept me updated, was always pleasant and kind when I called and got my ring special ordered as my fingers are pretty small! Thank you Jim for all your assistance in this process, I love the resulting piece of jewelry 😊