Helms Motor Co Inc RAM - Lexington, Tennessee

Helms Motor Co Inc RAM: A Trusted Automotive Destination

For individuals and families in Lexington, Tennessee, and the surrounding areas, Helms Motor Co Inc stands as a reputable and reliable dealership specializing in Ram vehicles. Located at 694 E Church St, Lexington, TN 38351, this family-owned business has cultivated a strong reputation for providing exceptional customer service and transparent dealings.

### Key Information and Contact Details

* Address: 694 E Church St, Lexington, TN 38351, United States
* Phone: 7319682012
* Website: helmsmotor.com

Helms Motor Co Inc focuses exclusively on Ram trucks and SUVs, offering a comprehensive selection of new vehicles. Their online presence, accessible through their website, allows potential buyers to explore available models, compare features, and even schedule test drives. The dealership’s commitment to providing a streamlined purchasing experience is evident in their user-friendly website and responsive customer support.

### Specializations and Services

As a dedicated car dealer, Helms Motor Co Inc prioritizes building long-term relationships with its clientele. They distinguish themselves by offering a customer-centric approach, moving away from the typical dealership practices often perceived as manipulative. This commitment is reflected in their practices, which include:

* Competitive Pricing: Helms Motor Co Inc is known for providing upfront, best-deal pricing, eliminating the need for extensive negotiation.
* Fair Trade-In Values: They offer honest and fair trade-in values for customer vehicles, a significant point of satisfaction for many who have experienced inconsistencies elsewhere.
* Comprehensive Services: Beyond vehicle sales, the dealership provides a range of services, including oil change services and general repair services, ensuring ongoing vehicle maintenance and reliability.
* Modern Payment Options: Recognizing the evolving needs of customers, Helms Motor Co Inc accepts various forms of payment, including credit cards, debit cards, and NFC mobile payments, providing convenience and flexibility.

### Accessibility and Amenities

Helms Motor Co Inc is committed to ensuring accessibility for all customers. The facility boasts a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating a genuine dedication to inclusivity. The dealership’s dedication to customer comfort extends beyond accessibility, offering a welcoming environment for all visitors.

### Customer Feedback and Reputation

Currently, Helms Motor Co Inc maintains an impressive average opinion of 4.6/5 based on 181 reviews on Google My Business. These reviews consistently highlight the dealership’s exceptional customer service and transparent business practices. Customers frequently praise the friendly and knowledgeable staff, the straightforward sales process, and the overall positive experience. The emphasis on treating customers ‘right’ and avoiding deceptive tactics is a recurring theme in the feedback.

The dealership’s family-owned nature contributes significantly to its positive reputation. Customers appreciate the personal touch and the genuine care demonstrated by the team – a stark contrast to the often impersonal atmosphere found at larger dealerships. This focus on building relationships and providing honest service has fostered a loyal customer base.

Furthermore, the consistent reporting of low ‘doc fees’ – a common source of frustration for car buyers – indicates a commitment to fair and transparent pricing. This, coupled with the honest assessment of trade-in values, reinforces the dealership's dedication to ethical business practices. The fact that a customer, known for their critical perspective, has expressed a complete lack of negative feedback underscores the quality of service provided.

In essence, Helms Motor Co Inc offers a refreshing alternative to the traditional dealership experience. Their specialized focus on Ram vehicles, combined with their commitment to customer satisfaction and accessibility, positions them as a preferred choice for discerning buyers in Lexington and beyond. The dealership’s dedication to providing a stress-free and enjoyable car-buying experience is a key differentiator in a competitive market.

👍 Reviews of Helms Motor Co Inc RAM

Joe C.

5/5

Great Customer service. This family owned business was a welcome relief from the typical dealership experience. They treat people right. They have the lowest doc fees of any dealer I’ve seen in a Decade. They have a best deal upfront. They give their best trade value, which by the way is very fair, upfront. None of the typical dealership games. One can look at my previous reviews for other places And see I’m a fairly critical person. I cannot find one negative thing to say about this experience.

Shondra G.

5/5

I have bought 2 vehicles from Helms and have had a great experience each time. Clint went above and beyond for us and Mr. Helms gave us a great deal on our trade. I highly recommend them!

Jonathan M.

5/5

Excellent customer service from the day we purchased the vehicle, to years later getting service/repair work done on it. Todd, the service manager is very professional, friendly, and did a great job communicating with us and treated us fairly on the cost of repairs. We will definitely be back to purchase another vehicle from Helms when it is time.

Tina T.

5/5

Bought a vehicle from Helm's last month. Love the new vehicle and the staff was so great to work with. Easiest process when buying a vehicle I've ever experienced.

skip N.

5/5

We broke down on I-40 and we got towed to Helms Motor Company on a Friday afternoon. The folks at Helms did all they could for us. They arranged to have our Travel Trailer towed to Parkers Crossroads RV park and supplied us the use of a car while we waited for parts and repairs. Bad batteries and a failed alternator. We waited till Wednesday morning for parts and the service department had us all fixed and ready to go by mid afternoon.
Thank you for fixing us up.
Highly recommended

Jarrod S.

5/5

I'd give these guys and gals 10 stars if it was an option. I didn't know anything about helms motor company. I was passing by and seen a truck I'd been looking for. I call and Mr Thomas answered. He was very patient and explained everything I wanted to know. He was more than happy to speak with my bank and give them any and everything they needed to know about the truck. I drove 2 hrs the next day to get my truck appraised. Mr. Steve helms came in the office and gave me an offer. Me personally. I thought it was a few thousand off. I gave my opinion and he did everything he could to accommodate me. We made a deal and he told me he could get me a better interest rate than my bank. And he did. These guys didn't hide anything from me. They worked with me and I had a great experience. Mr. John in finance took his time and explained everything to me. Again not hiding anything from me. By the way, all this was done after hours because of my work schedule. You can't and won't get a better place or people to by a vehicle. It was well worth the drive and my time to go buy a new truck here. I'd like to say thanks to the whole team for making a huge transaction enjoyable and easy. Special thanks to Mr Thomas, Mr Steve, and Mr John. I can't wait to buy my next truck from y'all. And I'd consider these fine gentlemen my friends.

Lars G.

5/5

I can’t say enough good things about the service department at Helms. Even though I drive quite a distance to get there, the experience makes every mile worthwhile.
From the moment I arrive, the friendly staff makes me feel welcomed and appreciated. They take the time to listen to my concerns and explain what needs to be done to my vehicle in a clear and understandable way. It’s refreshing to know that they truly value their customers and take pride in providing exceptional service.
One of the biggest highlights is their transparency. They give detailed estimates before any work begins, ensuring I’m fully informed about what to expect. There’s never any pressure to agree to unnecessary repairs, and they’re more than willing to answer any questions I have, which builds a sense of trust that is hard to find elsewhere.
The quality of service I receive is outstanding. Whether it’s routine maintenance or a more complex repair, I know that my vehicle is in good hands. They have skilled technicians who are knowledgeable and efficient, and I’ve consistently left satisfied with the work done. Plus, the turnaround time is impressive, allowing me to get back on the road without long waits.
The service department at Helms also goes above and beyond with follow-up communication. They check in after the service to ensure everything is running smoothly, showing they genuinely care about my satisfaction and the wellbeing of my vehicle.
Driving far to reach this dealership is a small price to pay for the level of care and dedication I receive. If you’re looking for a service department that values its customers and provides top-notch service, look no further than Helms. I wholeheartedly recommend them to anyone seeking excellent automotive care!

Don D. M.

5/5

We had our Jeep Liberty in for a major repair. Todd and Cody and the crew did an excellent job. They were very professional and the jeep is running well now. If we need repairs or service in the future we will be back. Thank-you all so much!