Harbor Mail / US Post Office Contract Unit - Rockwall, Texas

Daemon

I visit this place frequently and have been heading here as my go-to for 2 or 3 years now, give or take. The staff is very friendly, professional and helpful with any additional services needed. They are inquisitive and personable if what you bring in catches their interest. I like this place a lot because you don’t feel anxious and rushed like the local main post office branch does (at least for me it does). It’s small and comfortable to go to and if you go at the right times, there’s no line. But even when there is a line, it’s usually not too long of a wait. I recommend this location, as it’s my personal favorite.

David H.

Lol Reviews are right.
Cool alternative, especially since local post office closes at 4.
Summary: walked in 4:55 - my 3 packages had shipping labels and ready to scan - young lady was closing out drawer and definitely lacked customer service.
Anyway, it is what it is.
(Update)
Night & day since my review. (different employee)
I have been back several times in the past months. Victoria exhibits awesome customer service and is a pleasure to deal with.

Ruthie's D. (. D.

I live in Rowlett and own a small business. I live just a few minutes from my local post office. Because the postal workers at Rowlett Post Office are rude and incompetent I drive into Rockwall to Harbor Post. I can not say enough good things about the ladies who work at Harbor Post. They are incredibly kind, polite, professional and willing to help you in any way that they can. I have never had a package delivered late since using them. They have no issues with scanning in my packages and giving me a receipt for each and every one (Rowlett won't do that) which is needed when you run a business that depends on your shipments having tracking and arriving on time. I wish I could give them more than 5 stars. They deserve 10!

Josh G.

Decided to come here and try since there were amore negative reviews than positive ones.

Internet went down in the middle of our transaction and I had to stand there and wait for it to come back. Then since I was only shipping a single small package, credit card minimum is $5 so I was lucky I had cash on me. She thanked me and I left.

Overall, not super friendly people but not overly rude either. They were more friendly than rude if I had to go one way or the other. Doesn't seem like they have a good process for handling shipping transactions and customer service.

If you needed to ship something quick, I'd say this place is fine. However, there are better options nearby if you don't NEED to make it here. The Pak N Post up the street is much friendlier and I'd recommend that place over this one.

MC

Its so inconvenient that some times y'all close earlier than what it says online. Not to mention, the younger lady always seems like she doesnt want to work there. Like scanning packages is alot of work for her. She's lucky i make my own labels and us dropping packages off at that location is what's giving her a check.

Nikki S.

To my Facebook friends and fellow business’…
I discovered a gem!...my wife has three internet business’ and she ships out packages several times each week. Our regular post office most often has a long line to wait in...I’m talking 12 or more customers. My wife told me about Harbor Mail. Just Google them for the address…they are just shortly off of Ralph Hall Blvd. OMG…they are so awesome!...at worse case there may be 2 or 3 people in the line when I walk in. The ladies that work there always greet me with a warm smile and the service is fast. If you live in the Rockwall area give them a try…I promise you…you won’t use the regular USPS office again. And no…I’m not knocking the Rockwall USPS folks…but they have govt. regulations and often disappointing attitudes that you usually don’t find in the private business sector. And yes…as a former govt. employee I can make that remark. Just give them a try…as a small business owner or a large business owner you will love Harbor Mail. ~~~NarleyandChikki~~~ 3/22/2019.

Amrit M.

If there is remotely any kind of line when you walk in, you’re better off hand delivering your package yourself. That’s how slow this place is.

socheat B.

Very Rude. Poor customer service. I call today about 4:50 and the lady that answer the phone did not let me finish talking and just said we do not deliver mail here.Try to call back and got answer machine. Deserves no star!