Frontline Freight Inc - City of Industry, California

Vinay C.

I had appointment 5am and I came here on time and they told me you have to wait 5 hour we don’t have workers for morning this shift , so I recommend you guys don’t came here to pick up load , if they don’t have workers why they make my appointment , and they have to tight parking and they load first only Chinese people no others

Forward T. S.

SLOW! Expect a LOOOONNGG wait for delivery. They pick things up and then load it into a rail container where it will SIT collecting cob webs, for days or even weeks until that container is completely full. If you call their customer service, they'll just shrug their shoulders and say, "it'll ship when it ships, we don't know how long it'll take to fill the container". Not at all worth the meager savings on freight costs. If time = money for you, DO NOT use this carrier.

Eduardo H.

If I could give this company any negative stars I would give it at least 5 NEGATIVE stars... I organized the movement of freight with them via my freight broker (Freightquote.com)... According to several calls I made the pick up was indeed made on the day they were supposed to (02/20)... the cargo was supposed to arrive on the 25th... today is the 28th and they still have NO idea where my cargo is... I have been on the phone with them for the past 3 DAYS and the response is always the same... "let me call the terminal to find out if they know more"... after a 10 minute wait they come back and say: "I apologize for the wait but I was not able to get in contact with the terminal. I will escalate this to my supervisor and reach back out to you as soon as I get a response"...

Not even Fedex Freight, which I would imagine has a great more movement than Frontline Carrier Systems, is this messy and disorganized. Customer Service is AWFUL... Tracking people have no idea what they are doing... Dispatch does not know their ass from a hole in the ground... Asking for a supervisor is a waste of time as THERE ARE NO SUPERVISORS!!!!!

DO NOT SHIP WITH THIS COMPANY... it does not matter if they are the cheapest carrier, it's NOT worth it! THEY ARE A BAND OF THIEVES!

david N.

Been here all day going on 5 hrs not Frontline any more now ys express probly changed name because of the reviews one of the worst places I've been. Been driving 28 years and this is one of the worst dont come here

Zach

A singular, and absurdly bad business. Not just in transportation, but from the top down, a clear, and utter failure of capitalism and freedom. It is with no reservations that I suggest this company cease to exist as soon as possible.

Adarsh P.

The worst freight company I've ever had to deal with, by FAR. LTL shipment has taken over a MONTH at this point and at time of this writing, even though the shipment has been marked as "Delivered", it has not. The trucker called our customer for directions to the facility(LOL), and never showed up but marked shipment as delivered. If you are looking to tank your hard earned company reputation with your customers, use Frontline for every shipment. I guarantee you will be out of business in a couple of months.

Jay J.

Deplorable. If you want a shipment that normally takes 5 days to go over a month with no delivery, this is your carrier. Customer service is friendly and I'm going to give them another opportunity and if they can get it together I will update my review.

Eugene O.

Quote through ArcBest at two days. They disappeared with our shipment. There's no customer service number to call. We literally had to rescue (steal) our own shipment back.