Firehouse Subs Brook Highland - Birmingham, Alabama

Juli S.

The evening staff at this location doesn’t do Firehouse justice. They’re terrible and never follow the orders/ticket correctly! I ordered a medium club on sub which included ham, turkey and bacon, sadly my sandwich didn’t have any bacon on it. This is the second time I’ve received poor service from this establishment evening shift. Please do better, We spend our hard earned money and in return we expect quality food and service

Danya R.

I work nearby in the same Plaza, so I like to order ahead and just walk over. Off and on for 6 months I have done this, and any time I order ahead more than an hour, the food is garbage.

If at 11:30AM I put in an order to be ready at 1:40PM, it will be sitting out by 1:30 and it will be so cold and slimy it's almost completely inedible. I haven't asked, but it tastes like they make it half an hour ahead and let it sit.

The ONLY way I have been able to get FRESH food is if I order it for immediate pickup. It's a waste of time and money to order ahead. I order from several places in the same Plaza in the same way and NEVER have an issue like this.

I get that it's fast food and the workers aren't paid well but when they're begging for minimum 15% tips just to hand you a sandwich, they can at least act friendly. Everyone seems dead and soulless, very unwelcoming. Not that it'll make a difference to a big corpo like them but I'm never going back to this location. Just awful customer service all around.

Allen H.

My photos are from two separate visits to Firehouse Subs. During my first visit, the experience was fantastic—I was in and out in no time, thanks to a short line. The second time I visited, the line was nearly out the door, so I decided to leave, not because of the food, but simply because I didn't have time to wait.

This location is clean, with friendly and efficient staff. There's ample seating both inside and outside. Being situated at the end of the shopping center makes the outdoor seating particularly pleasant, as there's limited traffic and noise. I will definitely visit again and hope the line will be a bit shorter next time.

Trey

Terrible customer service experience. There was a short male worker griefing the female employees while on shift with them by throwing things at them and being very unprofessional in how he spoke to them and out loud in general. I couldn’t believe he has not been fired already. He also said at one point and mentioned “shooting his brains out” and followed that up with “oh how I wish I could”. I’ll never go back to this location and it I was those female employees I would never return to an environment like that.

Bailey R.

Food is always good and fresh. Staff is often overwhelmed and kind of unfriendly, but it seems a lot of their staff are younger and working their way through school, so that makes sense. Prices aren’t great, but I know that’s more of a corporate thing. The food is always good and that’s really what matters.

Meredith R.

Used a T-Mobile promotion for BOGO medium Hook-n-Ladder. The app is so easy to use. My order was ready when I arrived. The staff was friendly and greeted me when I walked in. The best part was the taste of the sandwich. I love the H&L the best!

Chris W.

Super friendly staff, resturant and employees are always nice and clean. Food is great! The manager Garrett is always super cool and helpfull.

Felicia H.

The best sandwich (Hook and Ladder) and salad (side salad/balsamic)! Periodt. They always have great customer service. I usually grab and go, but I decided to enjoy the nice weather in their outdoor eating area. Repeat customer.