FedEx Trade Networks Transport & Brokerage, Inc. - Global Headquarters - Memphis, Tennessee

Andy K.

I had two packages delivered by FedEx within the last week and both went terribly. I am attaching screenshots of the travel history for each package. As can be seen, both packages were in Massachusetts (the place of destination), then for some unknown reason, FedEx sent them to Connecticut which is nearly 100 miles out of the way. After that, they returned to Massachusetts. Because of this, both packages were delayed in delivery.

When I contacted FedEx about these late deliveries, they were of no help whatsoever. It took a total of four phone calls to even reach a human being — if the automated phone system doesn't like what you say/choose, it hangs up on you — a very frustrating experience to say the least. When I finally did reach a human, they refused to accept any responsibility for the late deliveries, and instead provided numerous excuses, none of which contained any logic. During the course of the phone call, the operator actually changed their explanation several times, only adding to the lack of logic.

It's easy to see why FedEx has so many low-rated reviews online. Their delivery service is terrible and their customer service is even worse. Even the United States Postal Service has better service than FedEx does.

Valerie R.

Agree with all those who are negative about FedEx. Package was shipped 4/10/24 to NH. Arrived in CT on 4/12/24. We still don't have the package. It has been in CT, then shipped to MA and back to CT. I have called numerous times and am sick of the automated info. Finally spoke to a rep twice. A couple of weeks ago she said the package had been given to the USPS and gave me tracking no. That lead nowhere and was an obvious lie as package next went to MA. Got another live person today who did not speak good English and told me pretty much the same info with different dates. Very disappointed with FedEX in general and their customer service dept needs to be completely overhauled. I will not be using FedEx to mail anything in the future. Almost a month and still no package. It has been sitting somewhere (125 miles from it's final destination) for almost a month. That is terrible service.

Andi

FedEx is one of the absolute worst companies in the world! I don't even know how they stay in business! I've read so many negative reviews and have had numerous negative experiences, myself! Customer Service is horrible; not helpful at all! Packages getting lost or stuck at transfer stations for days at a time...Worst. Company. Ever!!

1/9/ 24 - I wanted to add an update to this review to give an example of what I spoke of previously. So, I had a package coming to me in NJ via FedEx, and it was supposed to arrive yesterday but, instead, a weather delay (according to my tracking information) held it up in Northampton PA until this morning. It's funny because I checked the forecast there yesterday, and there was no kind of inclimate weather, which would have justified any delay, yet this is where the package sat until early this morning. Unfortunately, this is the kind of thing that happens too frequently with FedEx, but if you call them about it, you will not get any help. I guess it's a good thing my order wasn't a time sensitive item. It's a frustrating issue and something the company doesn't seem too concerned with rectifying.

Kaden G.

The worst delivery service world wide. Constantly losing or destroying my packages and getting delayed. They always have some sort of fine print to protect them but they are never able to help the customer. This company doesn't care and they are terrible.

Tracey B.

I ordered a package and paid an additional fee for 2nd day delivery for Father's day. The online tracking app stated that my package would be delivered Wednesday before 8 pm. On Thursday I was told that the package was at the area delivery location. I called customer service who informed me that the box was empty so they didn't deliver it. I was then informed that it was my responsibility to contact the seller and have them file a claim. Mind you no one ever called me to let me know that the package was empty and not going to be delivered. This was really unprofessional. I will go out of my way to never utilize FedEx again

Claudia I.

I received a package and instead of delivering it to the front porch which is normal delivery at my residence, the package was placed slightly inside my garage where it got wet from the rain we are having. I do not recommend FedEx. Some of their drivers are too lazy to do their job. The only way to complain is via phone which gets ignored.

Phil A.

Well FedEx delivered another package to the wrong location today, at my front door. I clearly have BACK DOOR on the address label, listed as delivery location on the FedEx application and on permanent delivery instructions on my account. I have called over a dozen times and I still cannot get this issue resolved. My front door is 3 steps off a street with frequent foot traffic. If Amazon. UPS and USPS can get it right, why can't FedEx. I avoid using them as a shipper whenever I can.

bjkbooks

Fedex in general sucks! They show you low prices and then charge a much higher amount after delivery. At that point you wish you went with another carrier but it's too late. Now having issues getting packages delivered that cleared customs over a week ago. FEDEX is too big and doesn't care about customers as they often don't respond to emails or call back.