Elza Gate Self Storage - Oak Ridge, Tennessee

Cheryl M.

Expect your belongings to be ruined by mold and mice. Extremely rude individuals. No warning given knowing I was putting mattresses and fabric furniture in the unit (although we did cover and underlay with plastic as a good measure for storing anyway). All fabrics were wet to the touch.
Only items salvaged were those that could be bleached. In a period of 6 months our home's contents were destroyed. No compensation and no bartering offered for the time to empty and dispose of destroyed items. Had to pay full price for rotten belongings to be held until I could empty. Two tenants in units near me had the same experience. Shameful. Don't ruin your stuff. Go elsewhere. Can get same price for good units.

Katy K.

For short term storage, this will suffice but if you're intending having your things sit for an extended amount of time....go somewhere else! The gate "hours" are from dawn to dusk. We were moving and the hours made it extremely difficult if you're trying to squeeze in one more load for the day but you don't know exactly when the gates are closed. On more than one occasion, we drove all the way over there to find that the gates were already closed. Sometimes on rainy days, they didn't open all day. When we brought this up to the woman who runs, owns, and lives on site she told us that the gate was on a dawn to dusk sensor and sometimes rainy days were too dark for it to recognize that it was daytime! WHAT?! She made no effort to remedy the situation.
By the time we had argued with her enough regarding access to our property, she began adding fees to our rent with the excuse that we were late. We would show up to grab a few things and there would be one of her locks on our unit. She would randomly change our due date then change it back. She even attempted to raise our rent almost $100. When we told her that it was our last month she attempted to keep our deposit along with excess "cleaning charges" when we left our unit cleaner than when we moved in. While delivering paperwork to her disputing the charges for cleaning and keeping our deposit stating basically that we would see her in court, she promptly waived the cleaning charges and wrote a check for return of our deposit.

Summary:
Don't cause a fuss and/or extra work for her and you'll be fine but as soon as you have a problem, expect things to get difficult and expensive.

Raven C.

If I could give 0 stars, I would. I’ll go ahead and agree with the review that says “expect your belongings to be ruined by mold and mice.” They will be. My family storage unit was completely infested by mice. We had to make a stop by the dump after we were forced to empty our belongings and run from said mice (like I said, INFESTED). We are absolutely disgusted and appalled! They wouldn’t refund any money and dead mice were everywhere outside. Please don’t waste your money here.

Michael F.

Compared to Fox Storage & Melton Lake Storage, the price for a single cube herr is better than the other local self-storage facilies I have called. It is prepay with no fees, but you have to buy your own lock, and I suggest getting one of those uncutable, stainless steel round Master locks.
None of this storage facility is climate controlled, and they may not have any room for trailers or truck attachments.

We got the 10 x 15 ft (1350 cu. ft) for $80/month. Our D building looks like it had a roof leak on the inside, but we didn't easily see any roof damage or water.

A friend of mine chose the 5 x 5 ft for $35/ month. He had to use a little WD-40 on the door, so it's in better condition than when he got it.

farhana S.

Horrible customer service.I just called to inquire about their rates and im not sure what size I needed and the lady who answered the phone said (after getting ONE rate from her) said she wasnt going to give me any other rates !!!!!! i will gladly take my money somewhere else ..

Ann G.

Awesome owner

Pamela S.

Mike B.