Econo Storage - Martinez, California

Mr. J.

The on-site staff is cool, but my unit was broken into, and I later found that there are no cameras near it. I turned it into your claims department to no avail.
I have since moved out because of the break-in and the steep rise in the rent at the beginning of the year. All I can assume is that upper management does not care about their customers because the property is up for sale. The new facility I moved to was surprised because Econo-storage did not try to make it right and keep me as a customer.
Oh well.

Sang2 L. (. L.

Absolutely fantastic customer service, will happily use your services again. Courtney was helpful and professional. You can tell when someone is great at their job. Everything was simple and efficient.

Art ?. M.

I am extremely disappointed with the service provided by Econostorage of Martinez. Recently, my unit was vandalized, my tool bag was stolen, and to my shock, I discovered that they do not have video surveillance covering the area where my unit is located. This lack of security is completely unacceptable.

On top of that, I pay extra every month for 24/7 access to my unit. However, on multiple occasions, including tonight, the access code provided by the facility has failed. This is especially frustrating as I work long hours and often drive long distances to store equipment and materials. After driving nearly 20 hours non-stop, I arrived at the facility at 9:45 PM to unload, only to find that my code didn’t work again.

To make matters worse, they have no security guard on-site to assist, their phone number is unresponsive, and there’s no way to resolve these issues in real-time. The inability to access my unit when I’ve paid for 24/7 access is beyond inconvenient—it’s unprofessional and unacceptable.

I strongly advise anyone considering this facility to be aware of the lack of security and unreliable access. These recurring issues have caused significant disruptions to my work, and I cannot recommend their services based on my experience.

will P.

Great place for your storage needs , safe ,clean. I stored my car there for a few months and never had a issue. Management was great to deal with.

Tierra P.

The property was very clean and easy to get to. The office woman Michelle was very delightful. I wasn’t able to sign up for a space but Michelle still answered all of my questions and was super nice about everything. She ran me through everything in a professional manner. When I get the chance I will go back and sign up just from the great customer service!!!!

Cathy R. R.

The people who work in the Martinez office are super nice and very helpful..I want to thank Michelle Kevin and Alura for being so understanding helpful and nice.I appreciate all 3 of you.I hope that I spelled your names correctly if not I apologize.I want to also thank Courtney for being so nice and helpful too.

Timothy E.

Move in was quick and easy! The facility is clean and the manager Michelle was very kind and does very good at her job. 100% recommend coming to this storage. She walked me through the online process and made it very easy for me.

Corey M.

I was looking for a storage unit and decided to check out Econo storage. To be honest this was more of a price check and environment check.

I spoke with a lady at the desk (unfortunately I did not get her name) that was extremely helpful and had all of the answers for my many questions.

She walked me outside to take a look at multiple units, while educating me on the neighborhood (all good things) and new security measures that have been put in place. I may have came for to check some prices, but the employee at the desk had talked me into leasing a unit right then and there.
Econo storage you have a good one in there. Make sure you take care of her before someone else swoops her up.