Digital Federal Credit Union - Waltham, Massachusetts

Introduction

Digital Federal Credit Union (DCU), located at 130 Lexington Street in Waltham, Massachusetts, is a prominent financial institution serving the local community and beyond. With a commitment to providing exceptional service and competitive financial products, DCU has been a trusted choice for individuals and businesses seeking a full range of banking services.

Main Services

• Insurance: DCU offers a variety of insurance products to protect your assets, including auto, home, life, and business insurance.
• Investments: Grow your wealth with DCU's investment services, which include retirement planning, managed portfolios, and brokerage services.
• Branches & ATMs: DCU maintains a network of branches and ATMs for convenient access to your accounts. As of now, there are 19 branches and 56,000 surcharge-free ATMs nationwide.
• Borrow: DCU offers a range of loan options to suit your needs, including mortgages, auto loans, personal loans, and credit cards.
• Support: DCU provides dedicated support through its customer service team, available via phone, email, and online chat. They also offer educational resources and financial calculators to help you make informed decisions.
• Services: DCU offers a comprehensive suite of banking services, including free checking, HSA checking, and a variety of savings accounts.
• Membership: DCU is a federally insured credit union, with membership open to anyone who lives, works, worships, volunteers, or attends school in Massachusetts, New Hampshire, or specific counties in Rhode Island. Family members of current DCU members are also eligible to join.
• Debit Cards: DCU offers Visa® Debit Cards and Greenlight Debit Cards, designed for teens and parents to manage spending together.
• Savings Accounts: DCU provides several savings account options, such as Primary Savings, Advantage Savings, Smart Savings, and Money Market Savings, to help you reach your financial goals.

Location and Access

DCU's Waltham branch is conveniently located at 130 Lexington Street, near the intersection with Route 128/Interstate 95. It is situated in the Lexington Square office park, with easy access from both directions. The branch is approximately 1.5 miles from the Waltham Center and 3 miles from Route 2.

Public transportation is available via the MBTA commuter rail, with the Waltham station located about 1.5 miles away. Several bus routes also serve the area, stopping near the branch. Free parking is available on-site for DCU members and visitors.

Featured Characteristics

• Wheelchair Accessible: DCU's Waltham branch is wheelchair accessible, with automatic doors, a ramp, and ample space for maneuvering inside the branch.
• Cash Advance: Members can obtain cash advances on their credit cards at DCU branches, including Waltham.
• 24/7 Access: DCU's online and mobile banking platforms allow members to access their accounts, transfer funds, pay bills, and deposit checks at any time.
• Notary Services: DCU offers free notary services to its members at select branches, including Waltham.
• Coin Counting Machine: A coin counting machine is available for members to convert loose change into cash or deposit into their accounts.

Practical Information

• Hours of Operation: The Waltham branch is open Monday through Friday, from 8:30 AM to 5:00 PM. Extended hours are available on Thursday until 7:00 PM. Saturday hours are from 9:00 AM to 1:00 PM. The branch is closed on Sundays and major holidays.
• Phone Number: 8003288797
• Website: dcu.org
• Federally Insured: DCU is federally insured by the National Credit Union Administration (NCUA), ensuring deposits up to $250,000.

Positive Aspects from Reviews

DCU has received 126 reviews on Google My Business, with an average rating of 3.2/5. Many positive reviews highlight:

• Competitive Rates: Several members mention that DCU offers competitive rates on loans, savings accounts, and certificates of deposit.
• Exceptional Customer Service: Numerous reviewers praise DCU's customer service, noting that staff are friendly, knowledgeable, and always willing to help.
• Ease of Use: Many members appreciate DCU's user-friendly mobile app, online banking platform, and convenient ATM network.
• Variety of Services: DCU's wide range of financial products and services, including insurance and investment options, receive positive feedback from members.

One member states, "I've been a DCU member for over 20 years and have always been impressed with their customer service, competitive rates, and wide range of products." Another reviewer notes, "DCU's mobile app is excellent and makes managing my finances a breeze."

While there are some critical reviews, addressing specific branch experiences or product limitations, the majority of feedback reflects positively on DCU's offerings and commitment to member satisfaction.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.