DHL eCommerce Solutions ATL Distribution Center - Mableton, Georgia

Kendrick C.

Doing a higher rating just because I'm a nice guy. But yeah, my package is totally coming by horse or sled. I missed all of my deadlines and the holidays. But it's still faster than if I physically tried to go get it. Going to be positive on this one. And no one's complaining about lost packages. Amazon got us spoiled. 😮‍💨

Briana J.

I ordered very important medication and it has been held at this facility since 12/10. It is now 12/20. I have been extremely patient but this is absolutely ridiculous. Why has it not been processed by now?! What are yall doing over there? I have no choice but to go up there to find out what’s going on with my package. The company I ordered from sent it out in a timely manner but it has been held at this facility for over a week! No company should ship through this place!!!

Latrice W.

My package has just been sitting at this location for days. No movement are tracking information. Then if you try to get a update. I received a message stating my package was coming that day. That wasn't true. They had never taken it to the post office. I will never order from anyone if my order is shipped through DHL. I am not happy with their service. My item arrived days ago. Still waiting.They dont deserve my one star.

Susy G.

Currently have packages sitting there for over two weeks. That I’ll probably never get. They have also “lost” two of my stock X purchases in the past…. How convenient. Not a year goes by that they don’t lose a package. Y’all need to be shut down!!!

Madison W.

My package has been sitting in Mableton, GA for 10 days (it was originally supposed to be delivered on January 16). I have called DHL and they are blaming the post office (they haven't even received the package from DHL). The DHL customer service was no help. I tried to find a number for the distribution center but was unsuccessful. I understand packages get delayed but to just sit in a distribution center for days on end is ridiculous because we pay for this shipping service. If anyone has any advice on what to do please let me know. The distribution is 5 hours away but I'm willing to make the drive to get my package since there has been NO MOVEMENT.

Yashica R.

This is ridiculous they sent me a email telling me that my package supposed to be here on the 26. I was trying to wear my outfit for this event tonight but I will have to go buy another outfit just because they decided not to process or deliver my stuff on time. I will be calling the bbb on them cause they got to get this process in order asap. Unless they want me to come down there today to receive my own stuff.

Kimbra G.

If i would’ve known the company I was ordering from were using DHL , I would have NEVER ordered from the company .I don’t understand why I have to wait 1-3 days for my package to start moving again . ITS BEEN WELL OVER 3 DAYS. I understand it’s the holidays but your competitors are still delivering and they were on strikes !

UPDATE: I called the DHL customer service this morning (December 31 ) and the representative on the phone was kind of giving me the run around . He told me “To call the seller “ and My response was “Why would i have to contact the seller if my package is at one of your facilities?” After going back and forth with DHL customer service this morning , my package just arrived to my local post office @4 pm . Now my package will be delivered soon . I just know I will not order from another place that uses DHL shipping .

Dan

I mean its only been a week but why has my package not moved I'm going to drive down there and go pick up my property and file a police report for stolen property on the company itself then sue them i know its just legal trouble but who cares ill make them spend their time and money on lawyers because they don't mind me wasting time on the phone with their customer service. BTW heard they were hacked and all their computers are now part of a botnet, that would slow everything down. maybe they should fix that.