Destiny Transportation, Inc. - , Georgia

Ms. C. M. M.

Our experiences with this company have been so terrible that they left me wondering if this is even a real business.

My 82 year old father recently fell and broke his leg, making him bedridden for at least 3 months. We found Destiny Transportation online and they had a good website and some great reviews on Google. However, having used them twice, my ONLY explanation is that they have asked friends to write fake reviews for them. There is absolutely NO way that these “customers” have had positive experiences with this joke of a business.

The first time we used them, not only did they arrive over 30 minutes late, but they made no attempt to contact us to let us know about the delay. Once I finally reached Edmond, he told us they’d be arriving shortly. No apology. No explanation. Just that they’d be there soon, as though it was totally acceptable for a medical transport company to be over 30 minutes late.

The ONLY positive thing I will put in this review is that once the drivers did arrive, they were able to successfully transfer my 6’2” 200+ lb dad from the bed to a stretcher relatively easily.
We finally got on the road (an hour later than anticipated), & almost immediately they pulled into a gas station because of mechanical problems. After a few minutes, they decided to keep going, but about 5 miles later, they pulled over again (this time on the side of the highway) with both my parents in the van.

I’m going to stop here & say that I’m not so unreasonable as to think that car troubles can be avoided 100% of the time. Yes, I do think that some type of regular maintenance would have prevented the engine from overheating, but I also know that things happen.

However, as a business owner myself, no way would I have allowed a new customer’s first impression to remain so negative. I was fully expecting a phone call or text, apologizing for the inconvenience and offering a credit or discount on future services. The ONLY reason we were able to keep my dad’s appt was that the doctor had an opening over an hour later. Otherwise, we would’ve had to go through this incredibly stressful, physically demanding, painful experience of transporting my dad to the doctor’s office again the next day...and that’s if he even had an opening.

Feel free to judge me for the next part of this review. I should have learned my lesson and gone with a different company. However, with the incredible stress we were facing of learning how to care for a bedridden family member, researching our long-term care insurance, trying to find a home healthcare agency, etc., we decided to go the easy route and give Destiny another chance.

I had communicated with Edmond via text a few times, so I texted him to make arrangements, and to express our disappointment with the first experience we had. I shared with him that we would like to give them another chance, but given our initial experience, we would really appreciate some type of discount. He was hesitant about it, but we landed on a measly $25 discount. By this time, I decided to just go ahead and use them again, knowing that they would pretty much have to blow us out of the water to consider using them for the numerous doctor’s appointments coming up over the next 3+ months.

In no uncertain terms, Edmond and I agreed via text on a price and a pick up of Monday, December 28, at noon. We scheduled my dad’s in-home physical therapy appointment for 11:45 AM so that the PT could assist us with getting my dad out of the bed and into a wheelchair before Destiny arrived. At 12:07, Destiny had not arrived yet so we called Edmond. He told us that he had us down for the WRONG DAY but that someone would be there within 20-30 minutes. They arrived AN HOUR AND 15 MINUTES later, and they had to use a physical jack to lower the van’s wheelchair ramp, and bungee cords to help secure his location.

PLEASE DON’T MAKE THE SAME MISTAKE I DID!!! AVOID THIS TRANSPORT COMPANY AT ALL COSTS.

Michael L.

Very good produce hualer

John D.