Cubby Hole Texas 2 Self Storage & Moving Center-Bryan - Bryan, Texas

Alisa S.

This place took my buggy while I was working next door at a church construction site and refused to give it back. If management is like that who would trust them to take care of my stuff. It wasn't even on their property. Normally an adult who is honorable would have left it alone. I had power tools of various types worth several hundred dollars, clothes, fingernail assesories with polish ,paints, new bible, Snow cone maker, globe, and several other things. I am between homes right now and that was all I had in this world and when I told her she didn't care at all. Now I have nothing! No clothes! My wallet with id ear buds. I mean anyone with a heart would have given me my things. Not her.i wouldn't even give them a star. Oh and now when I call the number it tells me the number is disconnected. They took my stuff and then acted like it was no big deal and didn't return it. The black lady with red hair was was rude and as manager she didn't think that she could or can get in trouble. I have no way of reaching the company now she took it for all the fingernail products in it.

Laura C.

Nisha and her team are great to work with! I spent about 30 minutes with her trying to understand and get her what was needed for a company rental. She was professional and patient. Fair rates and excellent customer service

Shanna S.

While browsing the internet for a storage facility for my daughter, I emailed several places around town. I received a prompt response and the price was fair. Since we live out of town, I didn't realize we could have found a closer unit, but it was worth the drive! Not only was the unit clean, the customer service was excellent! Nisha makes you feel like family. I will definitely spread the word!

Claire H.

If you're looking for a clean and safe place to store your things for a great price, this is the place for you! It's not the most convenient spot for me but the reason I used them two summers in a row is because they are SO friendly and really go above and beyond. I moved from another country last summer and was all on my own and very stressed. The lady working there helped me move my stuff in my unit and helped me move my uhaul without me even asking for her help. I used them again this summer to keep my stuff somewhere over the summer while I went home and I'm just as happy with their service this time around. Everyone I've talked to has been so kind and helpful. Moving your stuff is stressful so it's great to talk to people who are so nice. The only complain I have is the doors upstairs don't open very wide and if you had bigger things, I think that could become an issue. Other than that, amazing place!

Michelle E.

My husband and I rented a large storage unit for around 2 years. We always paid on time. There was one raise in price while there, our 10x30 went from about $200 to about $220. Not terrible. We never encountered any issues and were pretty happy with our experience. When we bought a home and no longer needed storage, I looked at their website for move out instructions. Pretty simple; Give 10 days written notice and leave unit swept clean. Then remove your lock and notify office when you vacate. So we sent both notifications in email, that way we had a record. I never got a response, but my access to the online payment system was blocked the next day, so I figured we were all good to go. I included our forwarding address with the email just in case they needed to reach us again. A couple months later I received a notice from cubby hole saying that we wouldn't get our deposit back because we didn't follow the proper move out procedure. It was mailed out sooner than that, but cubby hole mailed it to the old address and I guess it got held up at the post office. Funny thing is that I didn't recall paying a deposit and wasn't expecting one, but I wanted to follow up with Cubby Hole because I thought I did follow procedure and not once did they let me know, by responding to my emails, that i needed to do anything other than what was listed on the website. So my husband calls and they say that they didn't get our 10 day notice, but in my infinite wisdom 😆, I had proof in my emails that we did indeed give it. Then they said that we didn't give notice on the day we vacated, but my husband provided the proof of that. Then she said that it's because the day you vacate, you need to come in person and physically write something. She told him that it's on the agreement we signed and that she told us two years ago when we signed it. We didn't recall that, but we did recall where we put the agreement. So we've gone over it and still can't find where it says you have to come in to the office to physically write something out. Nor did Cubby Hole have the courtesy to send a reminder of their preferred procedure when we emailed the 10 day notice to them. I couldn't care less if we get the deposit back. I don't need or want it. What I do care about is not feeling like someone is trying to pull one over on me. Before this, I would have gladly recommend using Cubby Hole to my friends and strangers. However, now I feel like they are trying to take advantage and not running it honestly. I'd hate to have someone that I recommended the place to to have the same experience. So, no. I don't recommend using the Cubby Hole in Bryan, TX.

***Update***

I am pleased that the owner has responded on here that they are looking into the situation. I haven't heard back yet, but will gladly change my rating if they can assure me that this was a fluke and not normally how the business is handled. Like I said, we were very happy with our experience there until we inquired about the letter sent about not following move out procedure.

***Update 12/4***

A gentleman from Cubby Hole contacted me to apologize and make things right. I appreciate the time and effort they took to reach out and assure me that our situation was the exception and not the rule. I stand by my word and have changed my rating from 1 star, to 4. But honestly, if this situation had never occurred, I would have given them 5 stars.

Tina W.

Nisha went above and beyond over the last 5 days to help us out. She was informative, helpful, and shared some creative problem solving while helping us out with our dilemma. Cubby Hole Storage comes highly recommended. They treat their customers with respect, kindness, and care. Thank you Nisha and Chubby Hole 😀

MargRox

$6.95 to reserve online @ UHAUL for a date 3 weeks out. Told by NISHA HILL at Cubby Hole 2 that someone must show up in person within 7 days to pay $25 in person... and the lease must start NOW. Terrible communication. Very rude customer service. No courtesy. You don't talk to customers like they are 2 years old. I could not even get a word in. She kept repeating herself and talking louder and louder. I finally had to tell her to let me talk, and that still did not work. I cancelled my reservation and DO NOT recommend this location.

Reggie B.

If I could give 6 stars I would. I have used a multitude of storage units in my life and I have never received the customer service equivalent to that which I received from the manager and crew of the Bryan Cubby Hole Storage. I will drive out of my way to use them again!!!

Best service ever!!!