Collins Management - Hercules, California

Steven L.

I live in an association in Richmond and Michael has always been responsive to my inquiries, and there's been a lot of them. I finally attended my first meeting earlier this month and found him very professional. He ran the meeting effectively and really knew what he was talking about. I was very impressed and understand why my neighbors have always praised him. I would strongly recommend Collins Management if you are looking for a professional management company.

K N.

Collins Management is hands-down the worst property management company I’ve ever dealt with. As a tenant, I’ve been consistently disappointed by their complete lack of care and professionalism. They take forever to respond to any request, if they bother responding at all. Maintenance problems? Good luck getting them addressed in a timely manner—or at all. it’s clear they’re only interested in collecting HOE FEES that go up 15% every year religiously

Save yourself the stress and avoid Collins Management at all costs. There are far better options out there.

Collins Management is hands-down the worst property management company I’ve ever dealt with. As a tenant, I’ve been consistently disappointed by their complete lack of care and professionalism. They take forever to respond to any request, if they bother responding at all. Maintenance problems? Good luck getting them addressed in a timely manner—or at all. it’s clear they’re only interested in collecting HOE FEES that go up 15% every year religiously

Save yourself the stress and avoid Parkwoods Management at all costs. There are far better options out there.

Judith C.

I'm so glad to have the opportunity to praise April Simao. On the many occasions over the years when I would get no response from the Manager, I have learned to call April next. She always comes through with a welcoming, timely and professional demeanor which is so appreciated. It's so refreshing not to have a simple inquiry misinterpreted as a complaint which typically sours the conversation from the get go. Also since responding to a complaint or suggestion from a homeowner is big part of the job, April excels at finding solutions. If she doesn't have the answer, she will get it. We as the Homeowner community in turn need to exercise patience and civility given the demanding nature of the job. All we ask is that emails or calls get returned in a timely manner, as one would expect from any professional organization. Thank you April.

Aylene L.

A True Professional Who Transformed Our HOA

I cannot say enough good things about Amanda Meng! As our Community Account Manager, she has completely turned our HOA around. From the moment she stepped in, Amanda brought a keen eye for budgeting, a deep understanding of laws and regulations, and an unwavering commitment to professionalism.

Our HOA has faced challenges in the past, but Amanda approached every issue with tact, grace, and expert guidance. She has helped us navigate complex financial matters, ensured we stay compliant with all regulations, and provided a clear, well-executed transition plan that has strengthened our community. Thanks to Amanda, our association is now more professional, organized, and forward-thinking than ever before.

Her ability to handle difficult situations with diplomacy while keeping us on track is truly impressive. If you’re looking for someone who will not only manage but elevate your HOA, Amanda Meng is the best there is. We are deeply grateful for her leadership and highly recommend her to any community in need of top-tier management.

Thank you, Amanda!

Glenn A.

This is primarily a review of, specifically, the two Collins employees with whom I have had the most, and the best, contacts. These are LIZ ESPIRITU and JENNY SANTOS. Liz is the property manager for my HOA, which is Bravo, in Hercules. Jenny is, I believe [could be wrong] a customer service representative who serves at large, meaning that anyone from any community could communicate with her. In any event, both Liz and Jenny are splendid. They are charming and friendly, which makes dealing with them a pleasure; but, even more important for those of us who live in a HOA-controlled community with a management company, those of us who are dependent upon a responsive and competent management company: Liz and Jenny are HELPFUL, they both seem to very much CARE about the outcomes of homeowners’ issues, and they GET RESULTS.
I strongly commend Liz Espiritu and Jenny Santos. They are wonderful representatives of Collins, and they are exactly the kind of people that beleaguered homeowners need to be able to find in a management company. Five stars for Liz, five stars for Jenny.

Lucy L.

Collins Management overall has served our community very well. My personal experience as a homeowner is excellent and Alicia in particular has always answered my questions and concerns very promptly. Kudos to your company and keep up the good work!

Teryl B.

Unresponsive. As a 45 yr old business founder myself (INC 500 Fastest Growing Company in America) I truly understand the importance of responding to any and all Client requests. Collins does not seem to have time to respond. My HOA quit Collins a few months ago, then came back about 4 months later--us homeowners were never told anything. Cleaning our pod parking area did not happen for months.
Stuff happens. Communications is everything and Collins is useless at that.

Patrycja M.

I would like to express my disappointment with the quality of service provided by Collin's Management that overlooked my condo that was part of homeowners association in Pleasant Hill. Over the past year I have encountered numerous issues that have not only diminished my living experience but also raised serious concerns about the professionalism and competence of Collin's Management. This lack of thoroughness and care is unacceptable and highly frustrating.

My attempts to contact the office regarding these issues have been repeatedly ignored. Emails and phone calls go unanswered, and when I do manage to speak with someone, I am often met with vague assurances and no concrete actions. This level of neglect and poor communication is deeply disappointing and suggests a lack of respect for your residents.

They requested $8k per unit for special assessment, two weeks later they said they made a mistake and changed it to $1k - how do you make a mistake like that? After residents started asking questions they quit. Not surprised here. They won't even take responsibility for the way they mismanaged the area.