Coast Transfer & Storage - Ventura, California

Molly V.

Really disappointed with the cost for value here. 1 bedroom apartment 1 person, moving 9 miles down the road. Perhaps because of this easy move they assigned me their "C" team, who showed up ready to complain that there were 3 flights of stairs and no elevator at my apartment complex. One showed up assumingly hungover or sick and made it a point to use both old bathroom and new bathroom to relieve himself of that. The move took all day with 4-5 people whereas when I did a similar move the year ago, IVL took half the time for the same packing & moving with 2 people, without complaining the whole time.

They managed to drop my new desk down a flight of stairs, completely ruined that. Took forever to replace. Scratched all my walls up in the process. Corners on 3 of my tables are scratched, dented and damaged. They managed to actually lose a few smaller items, which is really impressive since they are the ones who packed them.

They didnt want to take a part a couch to take upstairs, so out of frustration and exhaustion, they just hauled off a brand new $800 couch.

After all of this, they had the audacity to complain some more about my tip on their way out of my apartment building.

Unsurprisingly, I have had no response from the insurance claim I submitted to their office months ago, with no comment on the awful experience I had.

I thought nearly $2000 for a same city, 1 bedroom pack and move was a lot, but I paid for what I thought would be a low stress, convenient and efficient move. What I got was the most unprofessional, sloppy move I've ever experienced. I should have just paid someone to help me move it myself at this rate.

Find a different moving company that values its customers and their belongings.

Jamie D.

The military picked this company to move my husband and I's belongings to Virginia back in February. The two men that packed up and loaded our belongings were amazing. They were professional and took care of our belongings. They explained the process and made us feel reassured, for this was our first big move. Nothing was lost or broken on delivery day.

Jake C.

Coast Transfer & Storage was responsible for handling our military move.
Susie, who was great to deal with, was very helpful but everything else regarding the move was just disappointing to say the least. The movers were unprofessional and their household goods inventory was put together in such a sloppy manner that many items were missing or left off their list entirely. If you are presented with this company as an option for your PCS, be ready to spend an exorbitant amount of time ensuring that they haven’t made errors or it will end up costing you when it comes to replacing missing or damaged items. It was their errors that have left us unable to file claims that will allow us to see any compensation for the items that went missing under their supervision.
Their lackluster effort when it comes to moving military members just shows that they are counting on your claim officer to pick up the slack.
In the end, we just cut our losses. I’m sure that their attention to detail is significantly higher for private clients but for those who need a military move done, do whatever you can to have another company in the area do it and save yourself the headache.

Practitioners D.

I have moved with Coast twice and have things stored with them, I always receive the best service; they are careful with my belongings, detailed with inventorying everything, and store my things in an organized way. They also are very kind, helpful and I enjoy working with them, especially since moving is never something fun.

MTD I.

We ordered a large shed on Wayfair and Coast Transfer and Storage delivered the shed without having me sign the paperwork. I waited home all day for them and asked them to please call me when they arrive. They didn't call they just dropped the huge and heavy shed in front of our garage door. I called to complain and the office said the delivery people would be back later in the day to move it for me but they didn't come back. We had to get help and move it ourselves. Very unprofessional and I let Wayfair know we are very unhappy with this company.

Valta T.

I can't say enough good things about my moving experience with these fine folks. They are fast while being extremely careful with all your belongings, all the while being very courteous and personable. This is the only company I would ever use!

Elizabeth Y.

I have had 2 moves with this company, both of which were literally coast to coast, large homes with all antiques. These people have been incredible to work with. Service has been personal and over the top!!! Would not trust another company with my "stuff"!

Aly P.

WORST MILITARY MOVE OF MY LIFE!
Our stuff was packed out in July and now it's November and I still haven't received it! They almost never answer the phone and when she does she has no answers at all. OH and to top it all off I was just contacted by a young man who received MY couch in his household goods shipment! This company doesn't care about the customers at all