CE (Carrier Enterprise) - Alamo Downs - San Antonio, Texas

CE (Carrier Enterprise) - Alamo Downs is a well-established company located at 6900 Alamo Downs Pkwy, San Antonio, TX 78238. Their phone number is 2103773191, and their official website can be found at carrierenterprise.com.

This company specializes in providing air conditioning systems, air conditioning store supplies, furnace parts, furnace store items, heating equipment, and industrial equipment. They pride themselves on offering a wide range of products to meet their customers' needs. Additionally, CE (Carrier Enterprise) - Alamo Downs ensures accessibility for all customers by providing a wheelchair-accessible entrance and parking lot.

Specialties:

- Air conditioning system supplier

- Air conditioning store

- Furnace parts supplier

- Furnace store

- Heating equipment supplier

- Industrial equipment supplier

Other points of interest:

- Wheelchair accessible entrance

- Wheelchair accessible parking lot

According to their Google My Business profile, CE (Carrier Enterprise) - Alamo Downs has received 32 reviews, with an average rating of 2.5/5. This indicates that the company has received mixed feedback from its customers, and there may be room for improvement in certain areas.

👍 Reviews of CE (Carrier Enterprise) - Alamo Downs

B. G.

1/5

You’d think with all the poor reviews, they would have done something regarding the poor customer service. Office held on phone for 45 minutes and not even a single person picked up to say we’ll be with you shortly. I called and held for another 30 minutes before the call was dropped. Carrier is by far the worst customer service of all the suppliers in San Antonio. Their poor customer service is exactly why I refuse to be a Carrier dealer. Plenty of ICP suppliers in San Antonio with superior customer service.

Ray T.

1/5

Counter reps are LAZY!! You need to sign in at the back side of the counter on a small kiosk otherwise they will ignore you standing there waiting. I needed to purchase a limit switch and was told that I need a license - WRONG! Available on several websites including Amazon. I was trying to avoid the wait for shipping. The reps are simply not wanting to try and help. If you need HVAC parts, go online. Avoid the frustration of CE Carrier.

Chris A.

1/5

Unable to process a warranty motor. 10/29/24
I was told they were doing inventory all week therefore no warranty claims so I should return next week to process the claim.
The homeowner will be with out air condoning for 7 days if they actually have the motor next week.
I have been in the hvac field for 30 years. This is unacceptable.

Alberto G.

1/5

Don’t bother calling. You’ll be on automatic hold. No one will answer to let you know how long the wait time is. After 30 minutes or so, just when you think someone finally picks up, your call will be dropped.

Luis M.

1/5

Guys at the desk are terrible, I don't understand how they're still working there...never fails. I go every so often, and each time, they are either on their phones or just lack in taking care of customers. Westmore location is a whole lot better than these lazy guys.

Joseph L.

5/5

Great customer service.by Harley ,Robert and staff..above and beyond customer satisfaction !Bryan Tyler services

Steven P.

1/5

The greatest before Covid, now they have no parts no equipment and doesn’t replay to messages and average hold time to talk to someone is over a hour. Will only deal with them when a customer ask me to. Wount be suggesting them to anyone for a system until they fix things.

Sons O. A. C. A. H.

1/5

Horrible customer service. Have a customer with small children that’s been without AC for 3 weeks, parts under warranty and I can never even get in touch with them nor do they respond to messages. Literally have to go in person to check order status! Insane!! Prices are through the roof and whenever I have to do business with them it’s always a horrible experience. Unbelievable. Top Tech gives carrier a bad name!