Better Business Bureau Serving Arkansas - Little Rock, Arkansas

Mrs. S.

The BBB of Arkansas is Not useful at all and should be shut down. I assume they might get government benefits or payments or grants because they do not assist at all.. Someone definitely needs to investigate them

Willis ?. G. L. M.

Apparently, they're on the take for Walmart now...

My case was closed as "resolved, customer unhappy" without any input from me. Emails show that the last message from Walmart indicated they were trying to see if they could send me a check for the refund. After this, the case was closed with the above status. I have sent multiple follow-up emails to the Walmart contact, but I have been ignored ever since the case was closed. I still have not been refunded.

As someone on disability due to a neurological disease and multiple motor function degradations, I find it completely abhorrent the way I have been treated and railroaded by both Walmart and the BBB in Arkansas.

It is disgusting to be gaslit, silenced, and not allowed to respond—especially when just the process of responding, if I were allowed to, is such a difficult one.

The facts of the case are simple: Walmart owes me over $600 in refunds. They finally admitted this after ignoring my certified letters to the store and the office of the president. However, after engaging the BBB, Walmart continued to send direct emails instead of communicating through the BBB. They did, at one point, put in writing on the BBB platform that the refund was being provided. However, in a direct email, the last message I received from Walmart stated they were looking into whether they could send me a check. Shortly after, Walmart responded on the BBB platform, claiming they had offered a refund. Immediately following that, the BBB closed the case as "resolved, customer unhappy," and Walmart ceased responding over email. They still have not sent a check. I don't understand why they can't simply refund the credit card, but regardless, I have not been refunded, and the BBB closing the case as "resolved, customer unhappy" feels manipulative as hell.

Shekinah J.

To begin, I have filed several BBB complaints before, as I often have a satisfactory resolution by doing so. My complaint was transferred from the D.C. area’s BBB to the one in Arkansas. I received communication from the BBB in Arkansas that seems heavily biased toward the business I wish to file a complaint against.

I always take the care to leave a detailed complaint and I have never been asked to produce such specific documentation before. I explained several of the business’s failings; I was asked to validate one aspect of the complaint and provide a receipt with the store number and location from an interaction that occurred months ago. Why would the burden of proof for one part of my complaint be on me when the large company no doubt has detailed records and receipts of our many interactions? I feel like requesting that information from me before even forwarding my complaint to the business is unwarranted. It is an unnecessary step that delays the process of progressing my complaint.

The company in question records its phone calls and emails or other forms of written correspondence also validates claims. Why not ask for that proof, if proof were needed at all? I have requested refunds through the BBB before and I have not been asked to produce “proof” of anything. It was up to the business itself to respond. I see from previous reviews of this BBB that they seem to be in favor of businesses rather than with the consumer.

Satarupa C.

Poor experience. I filed a complaint with their AR location because I do not have the Business's street address so I used the business owner's home address which is in AR and they told me to file again with BBB MS. Without a proper street address I am not abIe to file the complaint against the business. I left a VM as soon as received the complaint ID but did not hear any response back yet.

Roger P.

How about taking complaints down over the phone? Asher towing stole my vehicle I believe with the help from the state. I hope people know that the bbb can’t do anything to non members. Meaning no one has to join. They can only be under scrutiny if they pay fees. Seems like people should know that.

Cydney F.

Do not do business with Three Little Blooms Flowers!
The owner Kortney lacks in customer service skills and runs an all around scam! I hired her to do my parents 65th anniversary party and I personally was out of state so I had to trust she was honest.
I spent thousands of dollars in center pieces and they were delivered at 10am and were dead by 4pm.
Kortney did not apologize and was disrespectful and rude! Never asked what she could do to make things better.
Kortney is rude disrespectful and is selling dead flowers!
You can get better flowers at sams!
Worst flower shop in Arkansas!

grant S.

We Were members for 2 years snd on the 3 year we had a 1 year membership and just because we moved to Colorado and continued business they terminated our membership with 0 refund.

They are unresponsive and not helpful. If your industry doesn’t require it don’t waste your money.

Troy W.

I've never worked with the BBB, but in a case with a business that didn't follow through with their end of an agreement I had no option but to try them out.
After filling out the online forms, I was concerned soon after to read that the case has been closed, that the business that I made my complaint about had made "all reasonable effort to address the consumers issues", (my issues) I have no clue what that means, all I can think of is that the business called them and was more able to explain their side of the story, mixing in half truths (based on my recent dealings with them I've come to realize they have a cloudy memory), and not put everything on the form for me to read and respond to?
My primary complaint was/is that the company I paid and signed a contract with stiffed me on insurance they owed me for damages to furniture in a move.
I'm not sure how the BBB can say they helped in any way. I think they possibly helped the business, they never asked me any follow-up questions.

On a side note, I have read some complaints about their hours, what are actual and what is listed on Google for example, they work from 9 to 12, shut down until 1 based on my experience, then are back for an hour, so from what I can figure out they are there for 4 hours. Call and listen to their recorded message. But just try to get a live person...
I think I might have a better chance getting the President on the phone, but I did get someone on the phone once, though she told me she could't help me, I needed to leave this other person a message and she'd get back to me, so far nothing.

They claim to be a watchdog group, but that can only hold so much water, they are FUNDED by the very same group they are overseeing!!!

In 2015 alone they brought in some $215 Million, the majority from the VERY business they oversee!