Best Buy - Birmingham, Alabama

Kristen M.

Best Geek Squad Ever!
I can't thank everyone on the Squad enough for helping me set up my new computer and repairing the old one that I thought was beyond help. Chris was exceptionally helpful and knowledgeable (and a great conversationalist). Both computers are working beautifully. Many thanks!

Dwayne J.

Michael was the by far the best, BEST BUY employee I have ever experienced. Other employees said that the used item I was looking for, was not in the store. But he was determined to find it. And find it, he did.
He let us pull it out and look at it.
Great experience.
It was missing the box, so I don’t fault the other guys for not seeing it.

Mike B.

Purchased $6k worth of appliances to put in a house I was selling. Also purchased an additional $11k worth of appliances to put in a house I had already purchased and was moving to. Set a delivery date for the second house 5 weeks out. Received updates all along that delivery was on schedule. The day of due delivery, which I took a day off of work for, we receive a text saying our order was on the way. We also receive a call from the installer saying he was bringing only the microwave and didn’t know why they didn’t have him bringing the rest of the order as he saw it at the store when he was picking up the microwave. I call the number listed for the local store, which is a joke because it doesn’t go to the store but a customer service call center. The rep told me the items were not in. I told him the installer told me he saw them. Then the rep told me all the parts weren’t in for them to finish assembling them. Like I’m stupid enough to believe that Best Buy assembles all the appliances in the back room of their stores. I go to the local store, and explain that I have closed on a house and have to turn over possession tomorrow and HAVE to have appliances, at the very least a refrigerator to keep all my food from ruining that’s in the fridge at the house I’m turning over possession of, the very next day. I am sitting in the store as I write this, and have been here for an hour and forty minutes and have been told it will be at least another 30-40 minutes before we HOPEFULLY have a day of when my items can be delivered. They even had the nerve to ask me if I could go pick up the fridge at the other store and install it myself. Installation isn’t a problem but handling it and getting g it up the stairs is. Oh…but they did give me a $30.00 discount on the microwave on the order. Wow!!! $30.00 whole dollars when I have spent $17k in less than two months. This is totally unacceptable. I supposedly have all these points that I can spend in Best Buy once my order is delivered, WHENEVER THAT WILL BE, but Best Buy sure as he!! can send me a bill for the Best Buy card I opened. No appliances but they want me to make payments on them. NEVER, NEVER, NEVER, will I EVER spend another dime here. And before I get some BS corporate response asking me to reach out, I tried calling customer service. I’ve asked for managers. I’ve waited on some special “team” to call me, and “make it right” who never has. Just fix the problem!!

Edit-Looks like if I want the fridge I have to go get it. Absolutely pitiful. 8 1/2 hours later and no one has ever called me, nor can anyone tell me WHEN my appliances will be delivered.

Trey

Went in at 7:15pm was never greeted or saw any employees initially. I went in to grab some meta Rayban glasses and as I was looking around a gentlemen asked me if I needed help finding something and he showed where the sunglasses are then immediately started trying to sell me on Internet and and I now see his shirt has AT@T on it. I told him I wasn’t interested that I was here to see something specific in these glasses. He acted as if he didn’t care and pushed then to try and sell me phone service. I told him again I’m not interested that’s not why I came here today. And he got defensive and said “I’m just trying to do my job”. That’s my problem is I’m just trying to get some glasses and this isn’t a 3rd world country where you should be haggling me for another companies products. My review is based on the fact that there are salesmen inside Best Buy from At@t that will haggle you and ruin your experience. I will continue to do online and curbside because of this.

Spitball J.

Today, at the Hwy 280 store, i found an open box Denon HT clearly labeled for $262. When i went to pay for it, they told me the best they could do is $295. They absolutely would not sell it for the price it was labled. They said it would take about 30 mins to get it the price set at $295. This feels like bait and switch. Im the 10mins since i walked out to my truck, they put it back on the shelf with price tag of $302.

Felicia R.

Got it! Here's the updated review:

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Phenomenal Customer Service!
I had an amazing experience at the Best Buy on Highway 280! From the moment I walked in, I felt welcomed and valued as a customer. Max greeted me at the door with a friendly attitude that set the tone for my visit. Brady in the copier area was super helpful and knowledgeable, and Corey was absolutely awesome—he patiently answered all my questions with a smile. Thank you all for making my visit exceptional. Great job, team!

Lauren K.

Started off as a wonderful experience, met with one of the best sales people I have ever met and figured out a good PC to go with. I'd planned on building one myself but in my inexperience, I was worried I'd mess something up. We ended up going with a Cyperpowerpc, 4060ti, 16gb RAM, 2tb SSD along with an AOC monitor. Fell in love with the setup once we got it home, stress tested it out on a few higher end games (Elden Ring, MH:Wilds, the usual) and right off the bat it had a few red flags. Stuttering, image kept going grainy, never a good sign. Well, next thing I know the thing won't boot up. Oh boy, here we go with the gut instinct telling me to return it all and just go with the original plan. Against my better judgement, I did not do this. This would be my downfall as it would cost me four years (yes, four whole YEARS) worth of priceless data, art, and mods for my favorite games.

We take the PC in, narrow it down to a possible manufacturer's defect and swap it out for the same model, swapped the SSD over so all my files were *safe*. We get it back home, blank screen, no boot up right out the box. Turns out the OS malfunctioned, so we take it BACK to the store, express not once, not twice, but MUTLIPLE times that the files on that SSD are INVALUABLE to my job and my passion. To please PLEASE make sure they are careful and copy EVERYTHING over. OneDrive meant nothing as I never used it, made sense that they couldn't do much with OneDrive which they did tell me. They assure us it'll be taken care of.

Fast forward to 6PM today, March 4th. My world crumbled and I do mean shredded into pieces when I loaded the PC up to find not a single solitary smidge of my files. My pictures and the measly 4gb of download content were all that was left of my last four years worth of blender material, models, mod files, 300+ hour elden ring save files, lease info, the last scanned copy of invaluable passed family member mementos, school info, I can not express the amount of my life that was just lost in these files and the grief I am now going through at the loss of these files.

To others this may seem over dramatic but to me, a lot of these files were my life and my passions. I was even told that "We don't have time to go through every folder, we just copy the user folder and that's it."

Then why, WHY tell me it will be handled with the utmost care, make notes, and STILL you carelessly disregard all of that? You had access to external hard drives, USB's, yet you use a faulty program and ended four years worth of work in an instant to save on time and keep up with output ratio.

AND THEN to offer to CANCEL the thing that has just saved me from shelling out an extra $200 to fix a mistake I had no control over? Like $180 is going to fix your screw up? After I spent over $2k in your store? $180 and re-boxing my PC YET AGAIN to drag it down to your "capable" hands and hope you don't screw something else up while trying to rescue my lost files. No thanks. If I return, it's going to be with everything I purchased to get a refund.

I will not ever return to BestBuy as a customer and vehemently advise against anyone coming here. I will regret the choice to buy a pre-built from here for a very long time. My heart is shattered.

Madeline E.

I'm having some interesting 🤔 😏 👀 issues in my life, and I went to Best Buy to see if I could get some help with my phone 📱. The sweet young lady who helped me tried and tried to figure out what to do to get my Whatsapp app back to working 💪🏽 👷‍♀️ but I'd forgotten the original password. So I paid her for her time and knowledge. Then I decided to check out the Android watchs ⌚️ , their pretty expensive and don't fit in my budget right now. But a young man named Michael was very helpful. I continued to check out the store and found a weighted heated belt that would help my aching back. I bought it and left the store. A nice experience. But then I had to get back on the icky 280 hwy and go take care of other important things. I swear that crazy road is the worst thing I've ever experienced. Accidents happen every 20 minutes, I can hear the sirens from my apartment. I think the Alabama Highway 🛣 department needs to hire a few smarter women 🤔 who will look at the whole picture, put their heads together with some smarter men, and fix this highway from H E L L. Just a thought!!!