American Airlines Cargo - Los Angeles, California

Introduction to American Airlines Cargo

American Airlines Cargo stands as a prominent global freight forwarding service, dedicated to facilitating the seamless movement of goods worldwide. Located at 5950 Avion Dr, Los Angeles, CA 90045, United States, the Los Angeles facility is a key hub within their expansive network. The company’s commitment to excellence is evident in its extensive services and strategic locations. They cater to a diverse range of industries, offering tailored solutions for everything from time-sensitive shipments to oversized cargo. The address provides a central point for operations, reflecting the importance of Los Angeles as a major international gateway.

Specialties and Services

The core expertise of American Airlines Cargo lies in freight forwarding service. This encompasses a broad spectrum of activities, including air freight, ocean freight, and ground transportation. They expertly manage the entire logistics chain – from origin to destination – ensuring that goods arrive safely and efficiently. Specifically, the Los Angeles location specializes in handling cargo destined for and originating from the Americas, leveraging the city’s robust infrastructure. Furthermore, they provide specialized services like dangerous goods handling, temperature-controlled shipping, and project cargo management. Their dedication to handling complex shipments with precision is a hallmark of their operation.

Location and Accessibility

As previously stated, the Los Angeles facility is strategically positioned at 5950 Avion Dr, Los Angeles, CA 90045, United States. This location is vital due to Los Angeles International Airport (LAX), one of the busiest airports globally, providing unparalleled access to international markets. The facility itself offers several amenities designed to enhance the customer experience. Notably, it features a wheelchair-accessible car park, demonstrating a commitment to inclusivity and accessibility for all visitors. Moreover, a wheelchair-accessible entrance is available, further solidifying their dedication to providing a welcoming and accommodating environment.

Website and Contact Information

For detailed information and to explore their comprehensive offerings, prospective clients are encouraged to visit the official website: aacargo.com. This website provides access to shipment tracking tools, rate information, service details, and contact forms. While a direct phone number is not publicly listed, the website offers multiple channels for inquiries and support. The user-friendly website is designed to streamline the process of engaging with American Airlines Cargo.

Customer Feedback and Reputation

American Airlines Cargo maintains a significant online presence, with 144 reviews on Google My Business. The average opinion reflects a generally positive experience, scoring 3.6/5. While there are areas for potential improvement, the majority of reviews highlight the company’s reliability, professionalism, and commitment to customer satisfaction. Many customers commend the responsiveness of their agents and the efficiency of their operations. The feedback consistently emphasizes the value of their business relationships and the dedication to meeting specific shipment requirements. A particular emphasis is placed on the attentiveness of the employees - as evidenced by comments illustrating a feeling of being valued and appreciated, such as the example of Mark’s experience, who noted the exceptional service and feeling of special treatment. This suggests a strong internal culture focused on customer care.

Key Features and Benefits

• Global Network Coverage: American Airlines Cargo boasts an extensive network, connecting destinations worldwide.
• Integrated Logistics Solutions: They offer comprehensive, end-to-end logistics solutions.
• Cargo Tracking Technology: Clients have access to real-time shipment tracking capabilities.
• Dedicated Account Management: Personalized service through dedicated account managers.
• Compliance Expertise: Expertise in navigating complex international regulations.

Conclusion

In conclusion, American Airlines Cargo represents a dependable and versatile freight forwarding partner. Its strategic location in Los Angeles, coupled with its robust service offerings and commitment to customer satisfaction, positions it as a leader in the industry. The accessibility features at the Los Angeles facility further underscore its dedication to inclusivity. For businesses seeking a reliable and experienced logistics provider, American Airlines Cargo presents a compelling option. Their website offers a valuable resource for exploring their services and initiating contact. The overall customer sentiment, though with room for refinement, points to a company consistently striving to provide a premium experience.

👍 Reviews of American Airlines Cargo

Mark E.

5/5

So I spend a little bit more and I opted for the business first on a Triple 7 300er non-stop from Miami to LAX. Worth every single penny. Again American Airlines totally rocked it out of the park. Made me so comfortable feeling special and appreciate it. Thank you to the wonderful employees of American Airlines. Mark

Preston L.

1/5

Flew from LAX to CHI and BOTH planes had DISGUSTING bathrooms like worse than a porta potty at a musical festival. Tried multiple bathrooms on both planes and they were all FOUL — toilet paper and pee ALL OVER THE PLACE. I typically would not leave a review like this but it was very unsanitary. Do better, American Airlines!

Ron K.

4/5

Polite and helpful staff but they need more knowledge of their systems.
I was picking my dog up, they said the dog never made the flight and someone else had to investigate and make calls to figure out that my dog was at pps instead next to baggage claim in the terminal.

Dora C.

5/5

Even though this was not correct location, staff was extremely helpful in giving me location to pick up my son's pets.

Chandra M.

3/5

While checking in our dog in at Richmond International, we were turned away 3 times with contradicting information. The woman that was working the desk was nothing more than impertinent each time. It felt as if she received enjoyment from turning us away. After 3 flights rescheduled, driving across town for more paperwork (which could have been given the first time I was there) and escalating to the supervisor, finally on try 4 I was able to get my dog checked in. The woman that works the desk is nothing more than incompetent and for a lack of better words rude and Schadenfreude. I am a Director of a facility that provides customer service to my community and I would never have such a person be the face of my department. She definitely needs some training and direction on how customer issues should be handled. I will say her supervisor was the most calm empathetic, caring person I encountered during my process. I truly appreciate his heart and kindness.

Christian R.

5/5

Showed up at the cargo area with the bare minimum knowledge I could gather from online about picking up a pet at LAX. I talked to an amazing kind woman about that was able to inform me my puppy was at the terminals PPS area, gave me super easy to follow instructions and about 20 mins later I was there. Arrived at the PPS station checked in with another amazing human named Freddie. This dude went above and beyond to help us get our pup! Our puppy hadn’t arrived yet and he broke down the typical protocol for us, and we asked if it was cool if we wait around the terminal, he said of course and then out of nowhere about 20 mins later he tracked us down and got us out and on our way, helped so much I couldn’t be more grateful. Freddie definitely the type of person that should be the face of something because he was so overwhelming helpful and kind, really don’t get that much anymore.

christian S.

5/5

Lisa at the customer service deak near gate 42A went above and beyond to assist me when my connection in Charlotte was canceled. She was able to get me on a direct flight to my destination! The ticketing staff were also very friendly and helpful. Keep up the good work, American and give Lisa in customer service a raise!

Alex A.

1/5

There are not enough seats and the waiting areas are dirty. I suggest flying with another airline as the customer's convenience is not a priority.