Amazon Fulfillment Center - BHM1 - Bessemer, Alabama

Kimberly J. D.

Horrible experiences with this warehouse. Items are never delivered, even though they are marked as delivered. Pictures are never taken to show proof. They drop off orders at a house 20 minutes away from the address specified. There’s no contact number to reach management!!!! I’m calling Corporate on Monday! I’ve seen the drivers on the gps tracker 1 street away and then they will turn around and leave and turn off gps. No issues from other warehouses, only this one.

Melinda C.

Ordered three items delayed delivery so they would all arrive at same time , per the request of Amazon. I needed the items yesterday but they were never put on a truck for delivery but at the distribution center. I called customer service and was repeatedly lied to asked for a representative in the US to help but was repeatedly denied this request. One item was delivered to try and shut me up but that wasn’t the item I really needed and I was told they would be delivered this morning since they were not delivered yesterday. Guess what they are not delivered and not on a truck for delivery. Maybe time to go back to brick and motor stores where you don’t have this frustrating experiences. You pay for a PRIME service but you never get the items when they say and you can’t speak with anyone in the United States to help you. Customer service sucks and I don’t understand why no one will help !!!!!

All of the sudden my orders were on the truck for delivery! 3 hours too late, I called and tried to get Customer service to contact the driver so I could get my items before the event I needed them for, since they were due the day before and guaranteed to be delivered yesterday. But since their customer service does not care and neither does their Prime Customers, I once again wasted my time and effort, thinking they would at least try to help since it was their fault I have not received my orders. Thank you so much AMAZON! Brick and mortar people only way to guarantee you get your items if you really need them!

Jahlliyah G.

Arrived at 7:30 am for a 8am live unload.
It’s 3:30 pm and still waiting. At first I thought I liked the contactless check-in but it sucks when you can’t get an update, yard jockeys don’t know anything, no driver entrance available for you to speak to anyone.. it’s ridiculous.. just be prepared to spend your entire clock here. Limited parking spaces to wait.. must disconnect from your trailer. Nearest truck stop is about 8 minutes from here.

Matthew S.

I don’t have anything bad to say about this Amazon. I was impressed that they loaded truck themselves. But of course, you have to surrender your keys, which is self explanatory. The only complaint I have is, they loaded my truck from end to the other but didn’t replace my yellow pallet jack. There were two pallet jacks in my truck, a grey one and a yellow one, in which they didn’t replace after being told they did. I picked up a load from there yesterday, the last 4 of the load was T383, I was in door 110, (731) 332-2933, Truck# 525394, Plate# 3648667. They can’t say they don’t have it because they do. I work to hard for things to be taken from me and the lied and said both were replaced!! I live in Tennessee and I don’t know when I’ll be back in that area. If I can’t get my pallet jack, then I need for y’all to replace it!! Would’ve given it a 5 star rating but lying and taking what didn’t belong to y’all, made it 3 stars. Thank you Matthew Shepherd.

Mike P.

driver pulls to end of drive sets for one min then leaves withoud del package. very unhappy with service

Seneca N.

I was coming up on my one year with BHM1 Amazon fulfillment center I had just received a raise and I was due for another for my one year but I was terminated a week before I got it because of bad management favoritism to others and targeted by others I never worked a job where if you got a write up you would not find out about it until they are walking you out the door I never experienced anything like this with other companies What got me was write ups were being computer generated but even still managers would see them but would not let you know about them until you’re being walked to HR to be terminated it’s unprofessional and managers there lack communication skills empathy and concern I was asked numerous times to move or change job descriptions in the midst of completing tasks that I feel a lot of times why I was wrote up by the computers Managers and HR team have no leadership skills half of them don’t speak or even know you or get to know you cause they be to busy in other peoples faces they take a liking towards they don’t know important things when you question them but they try to make it look like your the fool when really they are now I see why so many good workers leave and find better jobs elsewhere and now I’m one of those people also

Tatianna C.

Definitely the worst Amazon ever. Every time i order a wig or anything hair related, my items get stolen BY THE WORKERS! If I do get it delivered it’s always a used wig or just an empty package.

Dazsh C.

Do anybody know if I am able to get in contact with Amazon warehouse in Bessemer Al. My package was suppose to be delivered on Wednesday never received it they claim it will be here today but it’s been showing “Will be delivered By July 5th if not contact them for a refund” since yesterday morning & today! I am fed up with Amazon and I have called customer service they claim if it doesn’t come by today at 8pm or 10pm to wait two more days. 😡😡 Also my tracking update feed isn’t updating. I never had this experience with Amazon I’m really upset and will not be shopping anymore from Amazon after my package get delivered.