AC Parts Warehouse | Aero Climate Control - Rockwall, Texas

Carolina J.

This morning the light of the AC Parts God happened to shine favorably upon me. My call to AC Parts Warehouse was prompted by frustration relating to the fact that I am having to replace the compressor on my work vehicle for a FOURTH time in a little over ONE year because of various compressor body and slow seal leaks confirmed by my Bacharach H-10...and most recently, a cracked manifold body. Fearing my invoking of the warranty again from the local parts store would only leave me as I am now, I opted to place a call to AC Parts Warehouse.

My incoming call was answered by Cameron, which is why I stated that the light of the AC Parts God shined favorably upon me. Cameron's telephone manner is most exceptional, pleasant, and very much to be admired. Having dealt with the public for forty plus years, Cameron was a joy to deal with. My call related to product information and parts availability. With candor, Cameron offered me a series of options and comments as to the performance of the parts she mentioned, which was most important to me, considering my situation. She also provided knowledgeable and helpful tech tips. All this without any whining, complaining and sighs.

I found pricing very reasonable and wish I landed on their site much earlier. I would have saved quite a bit of money and too had a better selection of quality parts.

Unquestionably, when the need arises again, AC Parts Warehouse will be stop number 1! I am immeasurably satisfied!

John S.

Zane and Cameron took really good care of my order and they are the best people in the business for getting you back into comfort with ac this is the first stop shop try them before Texas truck ac

Tom M.

Very good place to get what you need, description of the part, excellent service personnel and integrity

James B.

They are knowledgeable, easy to deal with and more than willing to explain what you need and why.

Charles C.

As of OCT 1 , 2024 , Well unfortunately I must drastically change my review from 5 stars to 1 star! WHY? They will not stand behind their warranty. Super nice family business, but will pass you around for months to Richard, Ricky, Robert, Zane , Jennifer, with always the promise they will call you back within a day ( THEY WILL NOT ) so you have to keep calling them back , just to get passed around time and time again . They said they would cover shipping back to inspect the compressor , then $208 later after I sent it back , THE BIG UNFORTUNATELY we can't cover that cost . I was told they just don't have compressors go bad !! 2 months later with no resolve or reinbursement , they said it was in line to be inspected , they just haven't got to it yet ---WELL , they have a 2 month back up on inspecting compressors , when none go bad They are great at being nice and passing you around , but if you expect them to care about a bad compressor that only lasted 800 miles , you best find another business to purchase . They are friendly and fast, but warranty is a joke . Purchase a $1000 compressor and it's yours . Don't waste your time or money sending a compressor back , just more money and time wasted.

My original review on . 5-15-24 We needed parts . We called , they helped , they got order sent out . They answer the phone . Best experince I have had in a while . This is how business should be done .
And when we had a question after the order arrived , Zane got on the phone and was extremely helpful
10 stars

T. A. D.

Cameron was great, easy to deal with and got our part shipped within a couple days. Will definitely head back for more items as needed.

troy W.

Great prices but slow for any warranty claim. I've used acparts a few times due to the good prices. I had to send back a compressor for a warranty as the clutch came apart. Compressor still rotated just a failed clutch. Super obvious and a no brainer. I have waited 2 weeks now and still no credit granted. Still being told we will get to it. I have other parts that were going to be ordered for another job, but am holding off to see how they handle this claim. It was $41 to send the compressor to them out of pocket as well. When time is of the essence on a/c repairs in the summer months waiting and waiting and waiting for a confirmation on a warranty drags out my business with my clients and my billing. This is ridiculous. I gave them a 3 only for the good prices they offer. All my orders have been on line so no human contact. The human contact came in only for warranty. So far 4 phone calls and still no answer on the claim.
I feel they can do better on this and really should be more pro active on the warranty claims. Not just because I am a company too but its customer service at its most basic level.

Going forward with this company for us will be dependent on the outcome for sure.
update: It took 5 weeks and numerous phone calls to get the warranty credit we were owed.

Joe C.

I had a great experience with AC Parts! They had the Sanden compressor I needed in stock, and were able to make me new hoses on the spot. The service was quick and efficient, and the staff was incredibly knowledgeable and helpful. I couldn't have asked for a better experience. If you need AC parts, AC Parts is the place to go.