A-1 Freeman Moving Group - Jacksonville, Arkansas

Darin B.

A1 Freeman in Jacksonville is horrible. DO NOT trust them with your move. Military, request a new mover. 20 years in the AF, nine moves, and this was an absolute nightmare. I understand things get scratched and dinged, not a big deal as I had never filed a claim in my past moves. However, my move with A1 Freeman this past Jan/Mar 2023 has resulted in them paying me more than $10,500 due to damage, neglect, and theft. Unfortunately, this doesn’t cover the actual cost of damage they caused. They moved my household goods into storage for 2 months and then delivered them to me in Texas. They were responsible for the packing, move to their storage facility, and then the move to Texas.

To begin with the packing, the 4-5 people they sent had very little experience packing/moving. Dishes were not wrapped separately, they put 3+ plates together before wrapping. Put almost all glassware in one large box weighing 60+ lbs. This of course caused numerous plates and dishes to break. They packed cast iron pans with expensive marble lamps with no protection in the boxes. Items were shoved into boxes with no regard to folding, protection, or care. They packed 3-5 pictures/paintings per box with no paper in-between causing frames to rub together and become scratched and gouged. Other pictures were put on the bottom of boxes before placing items on top causing glass to be shattered.

EVERY piece of furniture was dinged and scratched. Every corner of end tables and coffee tables were dented and ruined. Our couch showed up with black marks all over it due to improper protection. During loading in the truck, protection was not adequate on any piece of furniture. Almost all of our furniture had rub marks from transportation. Wooden legs were ripped off of china cabinets, desks, and the dining room table. Six of eight dining room chairs were damaged from rubbing/scratches and just miss-handling. Fishing poles were broken into three pieces. A neon sign wasn’t protected so it was delivered shattered. Expensive concrete urn planters were dropped and delivered in multiple pieces, ruined. Bed frames had deep gouges. Items packed in boxes were not wrapped or protected. Miter saw was mis-handled and completely ruined. Washer and dryer were delivered with multiple large dents, corners dented in, and scratches all over them. There was so much more that was damaged from improper packing to even mention (lamps, rugs, clothing...everything) The damage was so bad that when THEIR driver picked our goods up for final delivery from their storage facility, he called and told me we were not going to be happy and he had never seen so much damage! Then the final icing on the cake was unpacking my golf clubs to find that my driver and 3-wood were stolen.

I unfortunately needed to wait until my claim was paid before writing this review. Because all damage was verified, documented, and repair costs estimated by their sub-contractor, there was not much pushback with the claim. Even though it does not cover the replacement value of the items, $10,500 worth of damage is not insubstantial. Beware…if you value your property, do not use A1 Freeman, Jacksonville.

Gabbi C.

Horrible experience, the movers lost things, didn’t put up my kids bed, didn’t want to unpack which I had a full unpack for my shipment, horrible attitudes!!!!

Justin G.

Great service personnel Job, Rob, Rodney, Phillip, Christian were extremely professional. Their company doesn't provide them with basic safety equipment or tools though. They made my move very smooth and prevented a huge stress load while I moved.

John E.

Great group of people to work with. Packers were professional and courteous, asked questions when needed, and payed attention to the items we did not want packed. Movers came the next day and did a fine job loading. We had some larger items that would not fit in the trailer, which could have made for a tough situation, but they worked with our timeline and came back next morning with a separate truck to load them.

Glenn G.

Orion and Eric were exceptional. They arrive earlier than the window originally given to us. They quickly surveyed the property, then got to business bringing up our boxed items in large wheeled bins. They were very careful in the elevator and traveling down the carpeted hallways of the 4th floor of the condo. They placed items where we asked them too. And leaving Orion was super in negotiating the large box truck out of the service drive turn around headed back to AR. Super job by two young men!

Anna & Glenn Grippe

Brian B.

The team was prompt in the morning and extremely courteous and professional throughout their time at our house. They ensured that everything we needed was taken care of to include unpacking and putting together our furniture. This was so much better than our PCS move 4 years ago, and I will absolutely use A-1 Freeman for our moving needs again.

X6

So my temp service sent me to a-1 freeman for today. I’ve been there before and had problems because the staff was horrible/disrespectful + the owner “richard”
Likes to carry a gun while he’s there scaring staff members ! But today i went to my temp service and they sent me there. So b4 they sent me there i asked what time would i be getting off they told me 3:30. I get there & start asking staff what time do they usually get off & they told me 4 or 5 and I couldn’t stay that long due to my ride having to go to work. So i went to inform richard that I couldn’t stay until then so in the rudest way he could he told me to gone and clock out!

Mark M.

We were very impressed with with everyone with Allied. Our move was so easy and seamless. We would highly recommend anyone to use Allied in the Future