DHL Express Service Point Birmingham - Birmingham, Alabama

serena “V” N

Last Wednesday, an international package was delivered by DHL. On the same day, I received a message on my phone reminding me that my package had been delivered, but in reality, I did not receive it. However, it showed that it had been delivered and signed for by a TIm person. I doubted the ability of their delivery person because he handed over the package to someone with a completely different name for signing. At that time, I was very disappointed and angry because I had been using their company for transportation. Although their shipping price was the most expensive, it was also the fastest and safest. This is my understanding of DHL all along, so I was surprised to see a lost or stolen package this time ?， I immediately contacted DHL to inquire about this issue, and the staff were very friendly. They quickly initiated an investigation and contacted the local DHL transportation department to investigate. During the days when the lost package was lost, there were staff members from the headquarters who kept in touch with me and followed up on the progress. I am very satisfied with their responsible attitude. Until today, the DHL staff helped me retrieve the package. Although it had already been opened and even lost some parts when I received it, I still gave them five stars because they helped me retrieve the package in the end. I am very grateful. In life, understanding the work of staff can inevitably lead to mistakes. I fully understand that compared to not doing anything, I still give them five stars. This result is already very good, So I am very satisfied with their proactive and responsible attitude towards searching, and I hope that there will be no more incidents of loss in the future. I will continue to use DHL shipping company!：）

Marvin Harrell

Lexi is a pleasant person and always greats me with a smile. Each time I come to her location she remembers my name. Lexi is a quality representative for your company. She is going to do great things!!!

JoAnna Laney

Kecia is the most amazing person! She went above and beyond - I had a passport shipped to me using DHL Express in order to get to a family funeral in England. She called me in the evening right when the shipment arrived and stayed open past closing time in so I could get my passport for an early morning flight the next day. If she had not done that, I would have missed my flight and missed the funeral. I am forever grateful and am a loyal DHL customer - especially to this location.

Kenneyan Eco

DHL absolutely sucks. I have contacted them countless times to check on my package, everyone kept beating around the bush and would not answer my questions. I noticed on my package that my address was not correct due to the company not getting my address right so I called to get it changed only to get an investigation opened. After waiting 2 hours and calling once again someone was able to change the address and tell me that my package would be here by the end of the day. So I have been lied to four times in one day and I have emailed the people I bought my package from about DHL and to please not send any more packages through them. I have been fighting tooth and nail with these people all day and I believe they blocked my number to where I can't contact customer service. When I try to contact customer service it refuses to send me to customer service and put someone on the phone. And it is impossible to reach anybody. I'm going to try and schedule a pickup if that don't work I'm going to have to get my money back for my package. I have never dealt with such disregard for other's items. Instead of holding my package hostage, just be honest and tell me the issue.

Licia Leon

I have been coming to this location for years. They have always made it easy for me to pick up packages for my business. From Jeff to Mrs. Kecia to Nicole! I love them all! Thank you for having such amazing employees and for always helping me!

Dalphany Taylor

My package shows delivered on 8/9/24 to an address in Birmingham, on DHL website where I do not stay. They sent me someone else package with both my name and address along with someone else’s name and address with different tracking numbers. I’ved reached out to both DHL and my Vendor and they are both giving me a run around. My Vender said they are not responsible b/c DHL lost my package and I should contact them for a refund, guess what DHL is saying the same thing. DHL lost my package and is responsible for replacing it. I guess they opened my package and seen what was in it. Putting my tracking info on someone else’s package is not a mistake when this is done all the time by DHL. I returned the package they did send me back to the post office and now they’re saying they haven’t received it and once they receive it they will send me mines. That’s B/S too you all do not deserve any stars.

Michelle Todd

Been trying to get a package delivered for 8 days to a clients location and they showed up after business was already closed 3 times. Now no one at the Birmingham Alabama location will get the package delivered during the clients open hours of Mon-Fri 9-4 time. Every day we call and they say it will go out the next day and still not moving.
They will not connect you to Birmingham, Al location or put the package on a truck for delivery. Horrible Customer Service and Horrible delivery issues in Alabama. Only USE UPS even FED EX leaves packages in the rain at businesses that are closed after hours or on the weekend.

Update after 9 days of calls, package arriving 10 days late and never having a supervisor ever call us back finally got one single gentleman to make someone in the Birmingham, AL location get boxes and deliver them during working hours. Still not changing the review up from a 1 as many hours were wasted on hold trying to get this situation resolved by myself and the company who shipped this package using DHL. Was a horrible and overall stressful experience.

Jasmine Stone

If I could give no stars I would. I am very disappointed in the company overall. I have had previous problems with them before but I'm speaking out now because it is outrageous. I dislike that my vendor only use DHL. There shipping is very slow. They don't properly updated tracking so you don't know where your belongings are. My delivery date has changed 3 times and no update on why it just being held. When looking to contact customer service they want you to use the live chat instead of answering to actually speak with the customer.