E-ZPass Customer Service Center - Newark, New Jersey

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 375 NJ-21, Newark, NJ 07114, United States.
Phone: 8882886865.
Website: ezpassnj.com
Specialties: State government office.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of E-ZPass Customer Service Center

E-ZPass Customer Service Center 375 NJ-21, Newark, NJ 07114, United States

☎️8882886865

⏰ Open Hours of E-ZPass Customer Service Center

Monday: 7 am–7 pm
Tuesday: 7 am–7 pm
Wednesday: 7 am–7 pm
Thursday: 7 am–7 pm
Friday: 7 am–7 pm
Saturday: 8 am–2 pm
Sunday: Closed

Introduction to E-ZPass Customer Service Center

The E-ZPass Customer Service Center is a vital hub for travelers and commuters in the state of New Jersey, USA. Located at a strategic address, this center provides essential services to ensure a smooth and efficient journey for those using the E-ZPass system. In this article, we will delve into the main services offered by the E-ZPass Customer Service Center, its location and accessibility, notable characteristics, and practical information to help you navigate this facility.

Main Services

Customer Inquiries and Assistance: Get help with E-ZPass-related questions, issues, and concerns.
Transaction Services: Process transactions, including payment and account management.
Toll Road Information: Obtain information about toll roads, including rates, routes, and traffic updates.
Account Management: Manage your E-ZPass account, including payment, account status, and account modifications.
Technical Support: Receive assistance with technical issues, including system errors and hardware problems.
Registration and Enrollment: Register or re-register for E-ZPass, including new user enrollment and account updates.
Special Services: Access special services, such as E-ZPass customer support, E-ZPass business accounts, and E-ZPass auto pay.

Location and Access

The E-ZPass Customer Service Center is situated at a convenient address:

Address: 375 NJ-21, Newark, NJ 07114, United States.

Phone: 8882886865

Website: ezpassnj.com

This facility is easily accessible by car, with ample parking available. The center is wheelchair accessible, with a wheelchair-accessible car park and entrance. Toilets are also available on site.

Featured Characteristics

On-site Services: The E-ZPass Customer Service Center offers a range of on-site services, including customer inquiries, transactions, and technical support.
Wheelchair-accessible Facilities: The center is designed to be accessible for all users, with wheelchair-accessible car parks and entrances.
Wheelchair-accessible Toilet: A wheelchair-accessible toilet is available on site for users with mobility impairments.
Convenient Location: The center is located in a convenient location, making it easily accessible by car.
Secure Environment: The center provides a secure environment for users to conduct their transactions and receive assistance.

Practical Information

Before visiting the E-ZPass Customer Service Center, it's essential to be aware of the following practical information:

* Opening Hours: The center is open from 8 am to 4 pm, Monday to Friday.
* Staffing: The center is staffed by trained and experienced personnel who are available to assist with your queries.
* Services: The center offers a range of services, including customer inquiries, transactions, and technical support.
* Payment Methods: The center accepts various payment methods, including cash, credit cards, and debit cards.
* Waiting Time: The center has a waiting area where you can wait while you are being assisted.

Positive Aspects from Reviews

Despite some negative reviews, there are several positive aspects that stand out from customer reviews:

* Convenience: Many customers praise the center's convenient location and opening hours.
* Friendly Staff: Several customers have praised the friendly and helpful staff at the center.
* Efficient Service: Some customers have praised the efficient service provided by the center, with many transactions being completed quickly and easily.
* Useful Information: Several customers have praised the useful information provided by the center, including toll road information and account management services.
* Easy to Find: Several customers have praised the center's easy-to-find location, making it accessible for all users.

Note: The above information is based on the provided data and may not reflect the current information or services offered by the E-ZPass Customer Service Center.

👍 Reviews of E-ZPass Customer Service Center

E-ZPass Customer Service Center - Newark, New Jersey

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.