Golden State Claims Adjusters - Carlsbad, California

Address: 2244 Faraday Ave #126, Carlsbad, CA 92008, United States.
Phone: 8664727662.
Website: goldenstateadjusters.com
Specialties: Insurance agency.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 16 reviews on Google My Business.
Average opinion: 1.3/5.

📌 Location of Golden State Claims Adjusters

Golden State Claims Adjusters 2244 Faraday Ave #126, Carlsbad, CA 92008, United States

☎️8664727662

Golden State Claims Adjusters: An Overview

For individuals navigating the complexities of insurance claims, Golden State Claims Adjusters presents itself as a provider of insurance agency services. Located at 2244 Faraday Ave #126, Carlsbad, CA 92008, United States, the company offers assistance to those seeking to resolve their insurance disputes effectively. Their dedicated phone line, 8664727662, allows potential clients to engage directly with their representatives. A comprehensive website, goldenstateadjusters.com, provides further details regarding their services and approach. The company also boasts accessibility features, including a wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a commitment to inclusivity.

Services Offered

Golden State Claims Adjusters specializes in handling a wide range of insurance claims. They operate as independent claims adjusters, acting as a third party to mediate between policyholders and insurance companies. Their core services encompass:

Claims Investigation: They meticulously investigate the validity of claims, gathering evidence and assessing damages.
Negotiation: A key strength lies in their negotiation skills, aiming to secure the most favorable settlement for their clients.
Documentation: They manage all necessary documentation related to the claim process, ensuring a streamlined and organized approach.
Representation: Golden State Claims Adjusters represents the clientâs interests throughout the entire claims process.

Key Specialties include property claims, auto claims, and general liability claims. They handle claims involving various types of insurance, such as homeowners, auto, commercial, and more. Their team is equipped to handle both straightforward and complex claims scenarios.

Client Feedback and Reputation

Currently, Golden State Claims Adjusters has 16 reviews on Google My Business, yielding an average opinion of 1.3/5. This represents a significant area for potential improvement. While the company appears to be operational, the low average rating suggests a need to address client concerns and enhance their service delivery. Reviews highlight inconsistent experiences and perceived lack of communication. Detailed analysis of these reviews reveals recurring themes related to slow response times, difficulty reaching representatives, and a feeling of not being adequately supported throughout the claims process.

Location and Accessibility

The physical location at 2244 Faraday Ave #126, Carlsbad, CA 92008, provides a local point of contact for clients. However, it's important to note that the primary service delivery is often remote, utilizing phone and online communication. The commitment to accessibility â specifically the wheelchair-accessible car park and wheelchair-accessible entrance â is a positive aspect of the business, demonstrating a consideration for individuals with mobility challenges. This feature makes the office more welcoming and convenient for a wider range of clients.

Contact Information and Website

Phone: 8664727662 provides a direct line to speak with a representative. Website: goldenstateadjusters.com serves as a central hub for information, including service details, FAQs, and potentially client testimonials (although the current reviews suggest a need for more positive content). The website's design is functional, prioritizing clear and concise information.

Considerations for Potential Clients

Given the current feedback, prospective clients should exercise caution and conduct thorough due diligence before engaging with Golden State Claims Adjusters. While the company offers valuable services as an insurance agency, the negative reviews warrant careful consideration. It is recommended that potential clients proactively contact the company to discuss their specific claims situation and assess their communication style and responsiveness. Exploring alternative claims adjusters and comparing services and client feedback is advisable. Focusing on clear communication, transparent processes, and a proactive approach to claim resolution are crucial elements for a positive experience.

👍 Reviews of Golden State Claims Adjusters

Golden State Claims Adjusters - Carlsbad, California

James R.

1/5

I would give them 0 stars if it would let me.
Hire an attorney to handle your claim immediately. This is the most incompetent and unprofessional company I have ever dealt with.
We are 6 months into a simple claim and it took 4 months just to get an adjuster on-site that had the “experience “ required. The first adjuster that Goldenstate hired didn’t have the “expertise” to estimate this claim according to Goldenstate - it took 4 months after his estimate for them to determine this and to send a second adjuster out. The second adjuster never responded because they haven’t been in business for over two years so this took another week. They finally sent the third adjuster which coincidentally worked for the same firm as the 1st adjuster and his estimate was nearly identical. by the end of month #5 a settlement was finally reached with our customer. Considering the damages were 130k with a 50k sublimit they should have settled with in 30 days. It has been 3 weeks since the settlement was signed and they still have not issued a check. They committed to a date and guaranteed that the check would be issued and mailed overnight. Of course it’s been nearly a week since that date and it still hasn’t been issued nor can they provide an update as to why or when it will be issued. As the insured I should have been able to turn this claim over and walk away but I have had to literally babysit and reach out to supervisors with complaints on weekly basis since the start of the claim to make sure my customer doesn’t get ripped off by these guys.
Run from this company at all cost, no matter if you are the insured or if your contractors policy instructs you to file a claim with goldenstate, get a different policy immediately .-

Update- ultimately they did send the check, it was just a week after they had promised and over a month after they were paid by the actual insurer. They receive payment from the insurer, they deduct their exorbitant fees and then they hold your money and use it as cash flow for as long as they can. They will claim delays from “processing” until you finally pin them down and make them pay you. In our case the claim was $52,500.00 their fees to essentially do nothing but be a terrible middle man was over $10,000.00- just to estimate a damaged trailer. At some point they will bankrupt and it will be after they collect several payments from the insurers and fail to pay the insured.

Nina G.

1/5

Do not do business with this company - they are awful!! My house, and 2 of my neighbors houses are on the verge of being condemned and Amanda, the claims adjuster is holding everything up by not allowing any of the repairs to start. She wont answer any of our calls or emails and neither will her boss, Tracy. I'm not sure how these people are in business. Absolutely terrible.

Walter Z.

1/5

Wow just wow if you are looking this company up its already too late. They use real carriers on certificates yet they use these companies when no one else will write them. They denied our claim for lack of cooperation from the insured. They caused $20k worth of damage to our building.we had them admit in writing they destroyed a ton of our property. On my filing of the claim the adjuster was like oh if they don’t cooperate we don’t pay. Very strange on an initial call but it’s because they have a nice scam going. Filed with the insurance commissioner well they found a nice loophole now we have to sue this llc. What a joke the certificate and having insurance means nothing! This company is a joke I’ll keep contacting AIX who said they won’t allow them to write with their name anymore but they allowed it in the first place it’s on them!

Josiah P.

1/5

DO NOT DO BUSINESS WITH GOLDEN STATE CLAIM ADJUSTERS. Please take my word for it. I totally screwed me over and I have never been so frustrated in my life. I am done with them and moving on to someone else. Thankfully the claim that I had wasn’t astronomical because had it been I would be sunk. I’ll be able to pay this myself but it is a very painful lesson.

tbroofer

1/5

This insurance company is a total fraud!
Absolutely horrible! Leaches! Crooks!
Tracy moss carfagno is a leach! Berry mathews is a leach! This isn’t insurance these people take you money and do absolutely nothing else! Total scam

Denise Y.

1/5

What a waste of time they are! They have you running around in circles for six months claim adjuster‘s who make appointments and don’t show up, or cancel within hours of an appointment after you’ve taken days off of work. They are the insurance company of a roofing company who stepped over a 3 foot wall to start tearing up the wrong roof. 🤦🏻‍♀️

veronica A.

1/5

It’s been months and these people still have not called me or anything on my claim it’s been 4 months the adjuster is Jennifer roach she is terrible with communication

p L.

1/5

They stop talking to you on a whim....it is very unprofessional and illegal. They deny their clients are responsible for damages based on no fact or logic