Vail Self Storage - Vail, Arizona

Melissa Macha

Great complex - kept my belongings safe and sound. Sweet staff - a gal that likes ice skating and bedazzling was so friendly/personable and easy to talk to.
I do want to thank whoever helped me get refunded for an over charge. I would like to thank the woman who took the initiative to make things right and went above and beyond to help remedy a misunderstood situation. She was able to make things right and I’m extremely happy with how things ended.

Christina Miller

I was locked out of unit 2 days early, with my stuff still in it. When I asked for the owners contact information Julie told me “karma is going to get me” as if I was in the wrong and deleted my own code. On top of that she gave me a non-working number for the owner.

Edit to their reply: I’m sure the owners believe in Jesus. When I spoke to one of them he was very kind. The lady that works the desk, Julie, definitely told me that Karma would get me. I was there and it happened to me-so I would definitely know.

joshua jackson

Front office staff is super friendly and professional pricing is fair and the facility is really clean and well kept.

Frank

Don’t go here this place is a rip off. Rented a unit last week and had not been able to move in my belongings. I received a call this past Saturday from a female associate asking me if I was going to use the unit because she had a client standing in front of her that needed it. I asked the associate if Julie(the manager) would be able to refund my money for the unit? She stated that she believed so. So she asked me again. “So Can I rent the unit?” I asked again only if Julie will give me my money back. She said “I’m pretty sure she will just call her on Monday. “ I called Julie today cause yesterday was a holiday and. I explained the situation to Julie. She stated that they do not give refunds that it is stated on The back of the contract. I then replied that her associate stated different. Julie then said that her associate left her a detail note of what happened and that the associate noted that she told me that they don’t do refunds. I then asked to speak to management and Julie stated that she was management. I then asked for the owner. Julie smirked and said he’s a lawyer and he’s somewhere in Brazil. Beware. Business done with no integrity.

Jo Kaiser

Prices are more reasonable than other nearby storage places due to less security & conveniencs. Few options as the units were mostly full. Not a lot of packing supply options. Desk clerk was very helpful & knew her stuff!

Units are dark & horrible doorways that you cant hardly get the carts in & out due to transition issues between the asphalt & concrete. When it's raining, water pours off the roof right in the doorways.

Other than that great place for storage. I understand if these items were fixed, the price would go up.

Carol Beardsley

Do not use this place. We reserved a 10x20 and when we went to move in, someone else was still using it. We were forced to take a 10x15 which was not big enough. We ended up storing a bunch of my son's stuff at our house. They also failed to adjust the rental price to reflect the smaller unit and they refused to refund the difference. Currently disputing the over charge with Discover and BBB. Glad we only had to rent for one month and were able to give them 13 days notice that we moved out. We will never use this place again. I would NOT give this place even one star, but have to in order to get it to post.

Tonya Eaton

Great customer service, hoping a unit opens soon so we are able to do business together ☺️

Judie Davis

Have been with them for 12yrs and good price, air conditioning and easy access to our unit .