White Red Moving & Storage - San Mateo, California

D B.

Worst movers ever! We hired Jose and crew for a cross country move. When he arrived to give us an estimate, his pitch was that he would treat our belongings as if they were his own prized possessions...so far from the truth! We asked him about storage given the fact that we had not secured our new home and he replied that he had a warehouse. We specifically asked if it was "simply a storage unit." Oh no, "he replied." (Not true...see photo.) We did our due diligence and checked his reviews, and called some references that he provided. I checked the DOT website to confirm his credentials. The site stated that his was not authorized for interstate moving. I asked him about it and he said that he simply needed to update/renew (he sent a copy of the form that he submitted.) On the day of delivery, I asked to see his cargo insurance (following best practices). He was offended and said he did not want to do the job because we don't trust him. (He did not have cargo insurance.) We had a deadline and did not have the time to secure another mover on that day. We appeased him and moved forward. Fast forward to delivery day about 7 weeks later.
He was missing so many items, and there was so much damage! He left an entire pallet behind...sofa, queen size headboard to name a few. When i said that I was missing designer bags his response was that I was lying and did not have any...WHAT? When he returns to CA he discovers my things (see photos). He then has my things shipped on a pallet. I am still missing items...designer umbrellas, RH bath accessories, lamp shade...the list is too long. Adding insult to injury, roaches were crawling out of the boxes from his "warehouse" and a mouse was brought into my new home! Horrific experience! I may need to seek legal advice as the cost of repairs, extermination, and replacement of missing items is growing exponentially!

The UPack container was assembled/shrink wrapped by Jose and arrived just as he prepared it. See photo

Alyc H.

Jose and his team are amazing. They were prompt, took good care of my stuff, and finished a difficult move involving quite a few stairs and quite a lot of books in an impressively short amount of time. They've helped me move three times in the past eight years, and while I hope I won't be moving again any time soon, I'll definitely call on them if I do.

Cynthia R.

I booked this company a week before my rental and was glad they had time for me. They were courteous, efficient and handled my things very well. They took special care with breaking down and reassembling my king sized bed out of and into small bedrooms. They also helped with large potted plants, sports equipment and my kayak! I highly recommend White & Red Moving.

D L.

Incredible, amazing, extraordinary service! These guys worked SO hard and made our move a positive experience! They truly go the extra mile and then some. I would hire them again in a heartbeat!!!! 100 stars! Thank you Jose and your wonderful team!

Katherine F.

Excellent experience- everything arrived perfectly without a single scratch or broken dish. The last time I moved on my own, it took my husband and I about twelve hours and the U-haul rental was over $200. White and Red finished the move in 3.5 hours (1 bedroom, same town) and even was able to take a few things to the dump for us at the end. We thought it was a great value for the quality of the service. I will definitely book this company again in the future.

Maria B.

I've used White Red Moving twice now and both times I was very satisfied. Jose came to both my homes to assess the items to be moved. He provided boxes/packing paper free of charge. He gave me a fair estimate, kept in touch before both moves, and he was always on time. The 2nd move was from 2 separate locations and there were no complaints from him. Jose and his movers were careful of my property. They worked fast and hard despite the tall staircase to my home, in addition to moving a lot of heavy boxes to the attic. Jose and his guys were a delight to work with, very friendly in addition to their professionalism. I would use them again if I had to move another time, but would definitely recommend them to my family and friends. Thank you, Jose!

Francis D.

Jose and his crew were efficient and thorough in helping us move to our new place. They worked tirelessly until the job at hand is done. I would give White and Red Moving Service a 10/10 rating!

Juloo B. J. B.

Great company. Great customer service. I had a nightmare moving to California where my stuff would not be delivered with another company. I called White Red Moving and they came out, packed up my stuff from the storage unit , and moved my stuff into my apartment in a matter of hours. Jose and Luis are top notch, they treated my stuff well, and they worked with me on every aspect of the move. They saved my move and I will absolutely call them again if I ever have the need. Please do yourself a favor and call Jose if you are in the Bay Area.