Diamond Mine Mini-Storage - Brentwood, California

Randy F.

Rat infested, rat crap all over everything, property damaged inside due to trucks hitting the back wall.
Then when canceling my contract, the old lady tells me I owe another month, even though i gave 2 months notice.
Then the old, bucktooth man slams his fist into the counter and gets in my face!! Holy crap, I've never had a business employee treat a customer, or anyone, that badly.
DO NOT COME HERE, THEY'RE ARE PLENTY OF BETTER PLACES!!

Theresa H.

Diamond Mine is very clean, well run, and well located. Owners are knowledgeable, kind and helpful. Easy and safe online payment with NO hidden fees This is one of the best in the area.

Cathy D.

No amount of money could make me.aay anything bad about this place.
As a Realtor I have been sending my clients here for close to 20 years and have on occasion used their facilities a few times myself.
In all these 20 years not once have I ever ever ever had bad customer service or not been helped. From buying boxes to moving storage units due to making a bad decision over which one I wanted to helping my elderly or their families get settled in. No bad service EVER.

If you need boxes or packing supplies they have it all and are as happy to sell you one as they are to selling you 100! They even help carry things to your car for you.

The units are available to access 365 days a year which is a real bonus when the holidays ro around and I've never not felt safe here. The office does limit their hours of operation but not by much.

HIGHLY RECOMMEND THEM

Zachary M.

So today I received a phone call (on a Saturday) wondering when I would be officially releasing my space. Since they don't pro-rate, I told them I would be keeping custody until it expired. They did not like this, then proceeded to tell me "trash may end up in my unit" and that I would be responsible for a cleaning fee. (Extortion) Even though they advertise that there is a security alarm on each unit. It wasn't until I told them I already took pictures of the unit after clearing it out, did they offer to secure the space with their own lock. Completely shady business practice, buyer beware.

Kyah C.

DO NOT RENT HERE!!!! EVER!!! You CAN’T EVEN GET AHOLD OF THE OWNERS!!! Waiting to hear back from the owners. The manager, (Herb) was extremely hostile today played games and made threats to my self and friends who were helping me with a unit! His wife and him seem to not be on the same page, and she tried to tell him to stop talking when he was being a verbal bully! The managers... not sure if it was him or his wife also broke into my unit without my permission and without following the rules of the contract. Cut the lock without my consent and without notifying me. Put a cheap lock on and tried to say it was because they were rescuing kittens. Looks like other doors in the same row were checked for kittens also and given the same cheap lock! That is one of many issues!! Now he is trying to suspend my entry when my account is current and paid in full for over 2 years almost 3 years!! He makes his own rules depending on his mood...I have caught him in multiple lies and when I asked for the owners info or number he said he wouldn’t give it to me and that he makes the decision on what gets to the owner. ABSOLUTELY APPALLING AND EMBARRASSING! I feel like a victim! I plan to take legal action. Save yourself the hassle! He also referred to myself, a Latina, my friends, 2 Greek and one Asian as “you people”. PEOPLE NEED TO BE AWARE OF WHATS GOING ON AT THIS FACILITY!!! He tries to charge you $15 to cut a lock of and $5 for a copy of your contract. I will update if I get a response from the “family” owned party responsible for this horrible hostile experience!!

V C.

I have rented from these guys for way too many years but I would never go anywhere else. They are very friendly. They make sure the storage facility is clean, safe and free of rodants. They went the extra mile to help me out when I had to leave the state for 3 months. I highly recommend.

Mia A.

I've had my stuff here in storage for over a year and not only is the pricing affordable but the access and location is convenient and the stuff is just wonderful. They work with you and they're always available if you need anything.

Ryan M.

Absolutely terrible customer service. The owner Herb is violent, threatening and hostile. The only "benefit" they offer is a run down moving truck. However they charge more to rent that than Abigail. DO NOT GIVE THEM ONE CENT.