Perfect Star Heating, Cooling, & Electrical - Antioch, California

Kathy M.

Anthony came back to our home for our tune up on our system, recently. He is wonderful as always. Very knowledgeable, personable and efficient. He is awesome, and the company!

Lynn S.

On May 2nd I received confirmation canceling my service contract with Perfect Star. I was told it would take 5-7 days to process my refund. I never received it. After contacting the company, I received an email stating the refund had processed on the 15th. I never received it. It is now the 20th. I am not able to reach a live person to find out what the delay is.
I used to respect Perfect Star but am rapidly losing all confidence.

Ziaul C.

I hired this company to replace the complete HVAC and duct in our house. After I found them in Google search and seeing their great reviews, I wanted to get a quote from them along with two other quotes. Keon came to give me a quote. He was very thorough on explaining different options and pricing. He took time to take any measurements needed and inspected our old system and duct in order to make sure he gives a fair quote. The representative from the other two reputable companies who came to give their quote didn't spend much time to inspect our old system but was more interested to sell their product and service. One of those companies even declined to replace our old duct and tried to convince me that there was no need to replace them even though the duct pipes are original and full of dust from last 50 years, explaining if AC and furnace are new then no need to worry for old duct. Perfect Star representative was very very knowledgeable, professional and didn't create any pressure to sell their services or products. The whole team who worked (Nick, Manuel, Anthony) in replacing our HVAC was extremely professional and quick. We are very happy with the our new AC, and we already started seeing our electricity bill this summer is way lower than other milder summer from previous years. I definitely recommend this company for any of the HVAC replacement or repair and maintenance work. Lastly, I wish all the best to Keon, who is one of best, very knowledgeable and professional technician in this industry.

Daniel C.

"Professor" Chuck Anderson (who teaches HVAC courses) visited our home and interviewed us. He explained the pros and cons of different approaches and after listening to our requirements and answering all our questions he quoted us a complete Lennox HVAC system (AC and gas furnace) that was exactly what we wanted. He had all the equipment in stock and his team (Hung and Emanuel) arrived on time on the day of installation (and finished quickly). They were friendly, enthusiastic, and very professional and knowledgeable (thank you prof. chuck!). They laid down floor protection (it was raining that day), cleaned up when they were finished, and did not leave a single scrap of material (or any of the old AC or furnace or filters) behind. We were able to schedule installation very quickly (Chuck would have done it next day!) on a day that was convenient for us. The installation Hung performed was really a work of art and he was able to explain all the new features that would be up to the latest code standards. We also received new electrical hardwiring of the furnace, new gas pipe work (for the furnace), new condensate plumbing, and new through the wall wiring to a new thermostat. We also got a sturdy new pad for the outside AC unit. The unit fit perfectly in our small utility closet and the outside AC unit was positioned perfectly in our very small backyard (all new electrical hookup panel provided). Payment of the bill was made very efficient and convenient for us. System is very quiet, as promised. Emanuel worked inside our very crowded home and was able to reach all our high ventilation ducts that he carefully sealed in preparation for our upcoming city home inspection of ventilation efficiency (which Perfect Star sets up for us). Chuck trains his team well and gives them a very effective pep talk every morning (I might start attending his pep talks!). It really shows in the final service and product. I was also happy to hear that they have a shop where they can tear down all the large metal parts of my old system and recycle them. It was really a big load of old equipment that they disposed of/recycled for us. I was especially pleased that sales tax was included in the quote and the final payment matched the initial quote exactly. It is nice to have such a quality company in the neighborhood.

Jeff L.

Got my furnace and A/C unit replaced by Art's Heating and Cooling and the whole experience was easy and very customer-friendly! Art came by and provided a very reasonable estimate for what we needed. His crew was punctual and got the work done within a day and when there were hiccups during the process, Art's company covered the expenses (i.e. plumbing issue when one of the valves connected to the water heater leaked and new zone board replacement). Would recommend for anyone looking for a new install.

Mae C.

Extremely happy. These guys already have a ton of 5 star reviews. I'm conflicted adding another one because that would increase their demand. Which means they'll have less time for my projects. But they deserve all the business!! Thanks Perfect Star Team!!

Matthew B.

After getting at least three bids, we decided to go with Perfect Star Heating and Air for a total replacement of our 20+ year old HVAC system before the heat reached triple digits. From the start, Bob Caldwell was great to work with in understanding our Heating/Cooling needs, his communication throughout the entire process was excellent. Day of the install, our team of Jesus G., JT P., and Bryan A. completely knocked out our project in one day in very impressive fashion. The work was quality, they were very professional, and Jesus did a great job in troubleshooting our issues with Google Nest to get it to work with our brand new system. We are very happy with our decision to go with Perfect Star and our new Lennox unit works great!

Robert S.

Perfect Star did an excellent job replacing our heating and air conditioning systems with two TRANE heat pumps and re-ducting our two-story house. We are completely satisfied and give them five out of five stars. Continue reading for more details.

The process started with Chuck, their sales guy. He’s very experienced and was determined to give us the best possible price, proactively making us aware of various discounts we could receive. He quoted us on one brand, but we were interested in TRANE. We had quite a number of quotes and e-mail discussions as I inquired about different equipment and related costs and benefits. He always replied quickly and didn’t show any signs of getting tired of my questions and requests. I’m an odd duck in that I was willing to pay a bit more for the most “green” and efficient system, even thought the payback might be slower. But we locked down the choices, and I paid less to Perfect Star than the other company I was looking at. Chuck got us scheduled for October 17th and allowed four days for the installation of the two 3-ton air handler/compressor systems and re-ducting 13 vents.

Chuck arrived on installation day a bit earlier since I had to join a conference call early that day. We walked through the job. Then our two main technicians arrived as planned on time. Chuck made a good handoff to the installers and exited. Austin C. was the lead technician and his right-hand man was Ismael V. These two worked their @#! off, moving fast, totally focused on the work. They kept our house clean as they worked and especially at the end of the day. When I had any questions, they were happy to answer and explain. In every interaction, they were positive and friendly. I’m a skilled DIY guy and can tell you their work was clean.

Their goal was to get the job done in three days. On the third day they did the ducting work as well as finishing up the equipment install. They brought in the troops, adding Mortin J., Keon G. and Preston S. They were under the house and in the attic, pulling out the old duct and putting in the new. We asked them to move one duct six feet over and they did that well. The last day went long, until about 6pm. Then Austin took me on the final walk through. The day earlier, I had noticed two minor flaws in the install of the outdoor condenser units. I debated if I should even mention it, not wanting to be too picky. In the end, I decided to say something. When we got to that part of the walk through, I was surprised and delighted that they had already noticed both flaws and fixed them.

The AC worked great from the start. But two days after install, when it got a bit cold, we tried out the heat. It didn’t work! I called Perfect Star HQ, and 35 minutes later Danny, one of their technicians, pulled up to our house. Fast! It turns out it was a thermostat setting (that honestly, I may have unknowingly messed up). He showed me what was wrong, corrected the setting, and voila, heating worked. Danny also adjusted some attic ducting dampers they had put in (we didn’t have that before, and I didn’t know they would add in dampers, but I guess its their standard practice) so the air would come out in a more balanced fashion. In retrospect, maybe they could have done a bit more “thermostat training”?

Overall, this company is determined to please their customers. And they certainly succeeded in this case. We highly recommend them.