Pollock Pines True Value Hardware - Pollock Pines, California

Jonathan M.

I lived in the area for about five years and I’ve done quite a few little projects here and there and these guys are super helpful and much more convenient than driving down the hill every time I need something.

MrGSNorris

I understand there is a theft problem in California, but they treat every customer as if they are a thief. My wife and I went in for some spray paint. They asked if we needed help finding anything as soon as we walked in. We have lived up here for 6 years, and go there from time to time if it's an emergency. I know what isle the paint is in so we said "no thanks". He seemed bothered by that and proceeded to follow us and stand behind us watching our every move. It was very uncomfortable to the point that my wife even pointed it out to me. I noticed another couple walk in and he had to go away from us for a second to go ask them if they needed help finding anything. They also said "no thank you" . He then was going from one isle to the next to keep an eye on both couples. My wife wanted to look at paint samples after we got the spray paint and I was going to grab some Grinding discs . Now he was running between three isles trying to watch the other couple as well as my wife and I. Another employee came over to relieve him so he could go stand behind the other couple. It was very uncomfortable, and I've noticed the same behavior on prior visits. I get that there are some tweakers in PP but to treat every customer that walks in the door, as if they are going to steal from your business is just bad buisness. With the new Harbor Freight that just opened down the hill, I think they should be a little more welcoming to the customers that are willing to pay their high prices. We want to support our local businesses, but not if they are going to be such weirdos. It's actually kind of creepy to have the employee watching your every move with a fake smile . I think this will be our last visit to this establishment. It's just a shame that they want to push away one of the few people that are still willing to pay more for convenience.

Susan S.

Small businesses just are not like they used to be. I will spend the gas to go to Placerville Home Depot or my favorite Churchill Hardware in Cameron Park.
I was returning an item WITH the receipt AND buying the correct item I needed. I was being charged a 20% restocking fee on a total of $17 purchase PLUS the new items I needed were $3.57 less so they owed me money but because I didn’t have the card I purchased with they would NOT return it. Now ordering from Amazon. This is why small businesses go under, NO Customer Service!!!!

Tyler B.

Nothing but old people working here and every single one is rude and a think they know it all but don't and don't wait two seconds before talking shyt about a customer who has barely left the store just down right rude place

Kevin C.

I like keeping money in my community so I try to shop locally. Friendly staff, very helpful right when you walk in the door. No waiting on big box store staff to help and the hardware store always has what I need.

Bruce B.

Great store, great people.

A note tho
A person's integrity is very important, if I return an item that is of poor quality, it's not because I damaged it, it's because it's poor quality.
I'm straight up.

Danielle U.

Best hardware store experience ever! Rotor loves everyone there, and they are so sweet to him... plus they are so careful to stock a little bit of everything we all might need in a pinch and will always special order anything else. It's cheaper than driving to the big box place and it's fun to visit.

Geneva O.

Love this store! The people are very friendly and helpful! You will never find yourself wandering around looking for something on your own waiting for help. The prices are a little higher than going to Home Depot but it is usually worth it to not have to drive into Placerville if you are in the area