U-Haul Moving & Storage of Gilbert - Gilbert, Arizona

Jay H.

5 Stars - Excellent Service from Dee!
Dee was amazing and truly went above and beyond to help us out during a very stressful move. His professionalism, kindness, and efficiency made the whole process much smoother. We’re incredibly grateful for his support and would highly recommend him to anyone using U-Haul!

Lady H.

This is the TRUCK LOAD of boxes that I had to GIVE AWAY because this store REFUSED TO HONOR your "buy back guarantee." I had my receipt and boxes were brand new, unused, many still corded!! I ONLY bought extra boxes because of your guarantee. You sure fooled me!

Tamera H.

We had an issue with my daughter in the hospital the staff was patient understanding, forgiving, kind, compassionate, and took great care of us in a hard time even when I wasn’t very patient or kind myself from the overwhelming situation and unexpected added expenses. They were able to work with me. They will always have by loyal service because of this.

Thankyou to all the staff and all their help

AceTalisman

All well and good but they require emergency contacts that have to answer their phone before being able to rent a truck. (This is apparently up to the managers of each location so. I would recommend a location that doesn't require this.) They close at 7p.m. but upon arrival around 5-10 early, they had closed the shop access before we had arrived. Which then meant we had to go download their app and go through their whole "equipment return" in the app. Very annoying and honestly none of the annoying stuff had to happen, but they decided it for themselves and for us to be that way.

Amp798

The managers, Ben and Christina were great! They treat me so good. I was homeless & in a shelter when I moved in due to COVID and they treat me with respect. The staff gave me water all the time in the summer cuz they knew I was walking from the bus stop in that heat. None of the staff ever treat me with disrespect because I was homeless, which happens a lot in other places. They were all so nice to me. I’m back on feet and have an apartment in Phoenix and a car. So I’m grateful that all of my belongings were safe and secure all that time. God Bless you all and thank you!

Aubrey S.

They're making a fraudulent claim against me stating that there was an accident to the vehicle that occurred at 12pm yet we had dropped it off at 11:10am before the required time. There is no physical way that the damage they are saying happened was caused by us. I was not emailed a receipt by them either. I got my receipt 4 hours after dropping the vehicle off by chatting with the live support on the u haul website. Not to mention I was disconnected for no reason at the beginning. Then I had to call the number to figure out what was happening and now I have a claim that's under review. The amount of disrespect and blatant lies by this store is disgusting. You should be ashamed of yourselves.

Rene F.

Stopped at this U-Haul location for packing supplies wanna give a thanks to Christina for assisting me and being very helpful great place keep up the good work

Christopher M.

Christina provided 100% perfect customer service. She knows what's she's doing, down to a science, and I wouldn't hesitate to recommend this specific location over any other (for as long as she's working there!) Thank you Christina!