San Rafael Self Storage - San Rafael, California

R A.

I've been a long time renter at San Rafael Self Storage, and have been very pleased with this business. Clean, easy to access, and reasonable rates in an expensive city. Plus Kim is a pleasure to work with. Recommended!

Sophia

Clean, safe and modern facility with good security. Easy to do business with and they are very accommodating and customer oriented.

Front desk manager Ryan Swisher is very helpful and knowledgeable and has great customer service skills.

There are front desk personnel on site Monday through Friday and this is very helpful.

Kristen N.

I moved my belongings from another local storage facility and moved to San Rafael Storage after a lot of research on various Marin county storage options; I found San Rafael Storage to be most economical and convenient. The facility feels very safe. It is very clean and parking is easy. Loading and unloading is less cumbersome because they also have large carts and elevators available for use. Staff is very friendly and helpful.

Miriam E.

Current customer here. I visited during business hours and needed help getting into the facility. A sign in the office window indicated that the office staff would be back at 2:00 pm. At 2:45, Ryan finally rolled up and seemed incredibly irritated to find us there. He was condescending and unhelpful, refused to apologize for a long absence during business hours, and didn't understand that his behavior was utterly inappropriate. I visited with family and was embarrassed to have them witness the poor treatment I experienced. The facility itself is nice, but the service was some of the worst I've ever experienced. Decent facility is not worth the awful staff. Find another, more reliable, spot for self storage.

Craig N.

Great service, convenient location. They've been very helpful while we've been living abroad to make our storage situation work well. They even held a key in case another family member needed to get in on our behalf.

Mary O.

Do not rent a storage unit here the 2 "employees" in the office are rude try and intimidate you when you call them on their mistakes with your rental unit set up in the computer. I was told my stuff could "disappear".....and you can't get in touch with the owners or corporate, all the phone numbers and email go to the 2 guys in the office.

Keith D.

Nicole service was outstanding with her smile & greeting.
Nicole explained all my options and provided me with professional advice while choosing the right unit. The location & unit was clean.
Thanks you Nicole & Store Quest

Barbara C.

The manager Ryan was extremely helpful and went out of his way to make sure everything as easy as possible. The storage area is very clean and secure.
I highly recommend this storage facility!