Shields Plumbing & Hardware - Port Washington, New York

Michael D.

What horrible customer service. Walked in looking to buy two propane tanks, and the employee didn’t even come out behind the counter. then he gave me an attitude about not having propane tanks of my own . “How do you not have tanks?” I don’t know? I just bought outdoor heaters. I walked out Of how rude the employee was.

Private R.

Edit - 4 months later. I just had my first filter change. Attached is the 4 month us vs new filter. 🤔🤔🤔🤨

Reading the reviews I am surprised to see negative reviews. To those who had a bad experience I suggest be patient and try Shields again. I would call the owners Kevin or Patti to discuss further.

I have shopped in Shields Hardware almost weekly for over 15 years. This family owned company and crew did not stop working through the pandemic. Shields Hardware was shipping PPE to my family around the country.

Due to all of our recent "certifications" in virology I decided to start cleaning my tap water. If I must filter the air outside to remain healthy I should filter the water entering my home.

These photos show the before and after install of the pre-filter. The main filter will be installed to the left.

What is very scary is if you zoom in on the filter glass you can see "stuff" in the water being collected 1/2 hr after installation. 🤨😲

I am very happy with Shields Plumbing! This was my first experience.

Suggestion, if you live on Long Island do not procrastinate on installing a house filter.

Pedro Q.

First time visiting to drop off a propane tank that a neighbor left behind that belongs to Shields and is definitely a faulty older tank that they still distribute. The tank was totally emptied with the knowledge I have dealing with gas tanks. First I tried to reach someone from the back door and no answer. So I entered the front and yelled out for someone and still no answer. The store was empty (no customers). Forgetting that there is a law that forbids propane tanks inside a building.
Nonetheless a voice sprang out and informed the bald headed guy. That I had an empty tank it with me.... ohhhh boy...he rushed at me as if had a bomb and tried to rip the tank of my hands while screaming! Had to hold the tank a little so he wouldn't have hit himself with it. A totally unhinged dude with an angry and miserable disposition. It was explained to him that that tank should have never been sold and I believe that got to him. He started to explain the law with no apology, so I proceeded to call him an A$$ H and a few other choice words..... definitely not a place to do business with. Felt bad afterwards because he's not a happy person and his upbringings must have been harsh, but nonetheless first and last time here.... Imagine all he had to say was please sir don't bring the tank outside.... Or had a sign saying no tanks inside? But it's all good..... After seeing all the reviews about this place I can't take it personal.... 😂 Poor fella.... must be hard being him!

nicolas R.

As a French boater looking to fill his French propane tanks, I must say I've been very kindly taken care of by Pattie and Kevin, the owners. They both have been of a great help as is was not that easy. But they did the job perfectly, with smile and a real sense of service. Moreover, Pattie, as an artist 🙂 was very gentle with my two daughters, drawing little sketches for them.
Now I understand why this business is still here after more than 100 years in the same family, long life to them !

Bronte T.

They tried to accuse my husband of stealing a propane tank. It was our tank- we were just brining it in to refill. No apologies at all once they realized they were being extremely rude. Neither of us have ever gone back and we never will. We now use the Alper’s and are pleased with the great service.

Young K. T.

The best in town IMO. Honest and helpful, resourceful and knowledgeable. Also, this is the only store that carries the most amazing & safe eucalyptus charcoal for grilling. If your priority is quality, This is the place to be. But if your go-to is big box stores with isles upon isles of mass manufactured stuff and halfhearted employees, this may not be “it”. If you want to support local, go get helped by Patty and have Jetty show you where things are!

S M.

Amazing customer service. I go here anytime I need some home improvement supplies. I’m not super handy, so I rely on the employees and they are always so helpful and go above and beyond every time. Prices are also competitive and very reasonable. Supporting a PW business is an added plus 🙂

Boyan D.

As a first time propane buyer I paid a steep price for my lack of experience. Although I was warned that it's more expensive to buy a tank with no exchange, I didn't expect it would be twice as expensive as the same no-exchange full tank from the HD. Totally misleading explanation so be prepared and do your own research!