Storage Rentals of America - Athens, Alabama

Storage Rentals of America, located at Address: 24958 Nick Davis Rd, Athens, AL 35613, is a reliable storage solution for all your needs. With a phone number: 2568046101, you can easily contact them for inquiries or assistance. Their website, Website: sroa.com, provides detailed information about their services.

This company specializes in Storage facility, Automobile storage facility, Moving supply store, Self-storage facility. Whether you need a space to store your belongings or a secure place for your vehicle, Storage Rentals of America has got you covered. They also offer moving supplies, making it a one-stop-shop for all your storage and moving needs.

One of the standout features of Storage Rentals of America is their accessibility. They have a Wheelchair accessible entrance and Wheelchair accessible parking lot, making it easy for everyone to access their facilities.

In terms of customer reviews, This company has 41 reviews on Google My Business. The average opinion: 3.6/5 indicates a generally positive experience from their customers. It's always a good idea to look at reviews before choosing a storage facility, as it gives you an idea of what to expect in terms of service and reliability.

Reviews of Storage Rentals of America

Mr.Wade Boy34

1/5

I was trapped in the facility around the last week in June 2024. No one to help me out or let me out. Customer service painted the picture that it was my responsibility to find my own way out. It was 98° that afternoon and I had no one to call but Customer Service which showed no concern to help me get out of the facility. Luckily a random UPS driver had pulled over to go over his route. It was there to go to the keypad and punch in my code so I can go out the way I came in if it wasn’t for him there’s no telling how long I would have been sitting in the sun, the gate was cracked open about 2 feet just wide enough for a human to squeeze through but certainly not a vehicle nevertheless SUV. I called customer service every week since then to get an update on the gate being repaired so I can enter an exit the facility without being trapped. They told me that I would be reimbursed for my inconvenience but only when the gate has been repaired. finally, when I called July 21, 2024 the representatives stated that the gate had been repaired. so when I asked for my account to be credited and adjusted, she proceeded to tell me that she was only able to credit me $10. I remind you that my storage fee is $100 a month. With this going on, I wasn’t able to use the facility that I’m paying $100 a month for the whole month. I waited 3 1/2 weeks for a gate to be fixed so I can access my unit without being trapped in the 90 degree heat. It doesnt say in the contract to bring a chaperone just in case I get trapped in. and if you did have a chaperone, how was the other person supposed to be able to get out just to let you out if they are trapped in as well. customer Service had no sympathy for this and basically brush it off as if it was my problem to figure out. There are no emergency contact numbers for emergencies. There are no emergency contact numbers for after hours. There are no emergency contact numbers if you are trapped. And basically if you are trapped, you are pretty much on your own. I’ve faithfully paid my bill with this company for seven years and this is the response I get when I’m trapped in there facility when their equipment malfunctioned. No one reached out to let me know the gate was fixed and it was available for use or to apologize for this inconvenience. Very disappointed. Be careful people who you trust with your belongings and the services you pay your hard earned money for.

Ta'Myia Rich

3/5

The reviews on here are concerning, to say the least. I will say that I haven't spoken to anyone who has been rude to me, and I haven't had my rate raised, so those accusations seem to be false. If you read the contract, the rent is supposed to go up after a certain period of time.
My issue is that I think it is ABSOLUTELY ridiculous for you all to put a lock on my unit over $80. I have made payments to you all faithfully, and I will continue to do so. I do think that it is overkill to threaten someone with auctioning off all of their items they own because they are 13 days late on a $70 payment. Especially since I always pay and have never been more than 2/3 days late. I am now worried that even after I make my payment today, the lock will never be removed based on reviews. I hope this is not the case.
Please be aware that if you are 7 days late on a $70 payment, a lock will be placed on your unit, and they will threaten you with auctioning off your things. Things that are worth at least 30 times more than that.
I think that I will be paying a trip to my unit this week after seeing these reviews, just to be on the safe side. You all put a lock on so fast that will have to be removed as quickly as you put it on. Which would be fine, but it looks like you don't have many people to remove them.

Roxanne Robinson

5/5

There is a new property manager that this company brought it that was so helpful to me! I would definitely disregard all negative reviews about this location because she is on top of things! Thank you Sarah for helping me today!

Amanda Smith

1/5

Went to Red Dot Storage, intersection Mooresville and Nick Davis Rd on July 3rd at 1:30. Dropped off an item went to the exit gate. The exit gate was half open. I stopped on the yellow stripe so the sensor would open the gate. NOTHING happened. I moved back and forth over the yellow stripe but still no gate opening. I called the Red Dot Storage phone number and informed the lady I was trapped inside their facility and would she send her maintenance person or someone to let me out. She said NO. She said my only option was to call family or a friend to come let me out. I Said NO, it was her responsibility since I was trapped in her facility. Please don't rent from Red Dot Storage.

Cheryl Watrous

5/5

My experience was excellent. The first contact was Shantal and she was ver efficient in asking date I needed the unit, what size I needed etc. the whole application process easy. I haven’t had to fill my unit yet, but I am looking forward to storing tote boxes of items that I don’t have room for in my home.

Andrew Autry

5/5

Shamoya was very easy to work with, she answered all my questions and took care of everything. Within 10 minutes I had the unit I needed and didn’t have to really do much of anything myself. Quick and easy.

Chuck N

5/5

Was easy to book a parking space for our travel trailer. Location is a big plus. Well maintained facilities too.

Barbara Mahan

1/5

This is the absolute worst company I have ever dealt with. The first clue was the door to the unit would not stay up when we tried to open it, after pushing it for several minutes eventually it would connect to the top but it was still not secure enough to feel safe. The door could easily come flying down and hurt or put someone in the hospital. When I reported it, the manager was supposed to meet us so we could remove our lock so they could fix it. At the last minute we got a text saying he had a family emergency and could not meet us that day. So assuming the door was still secured by just our lock we went there the next day to drop off some stuff and there was their red professional lock on the door in addition to our lock. We called and asked why they had done that without our permission or even telling us they were going to do it and were given no answers as it seems nobody that works for that company knows anything about anything. We were given two codes to try to remove the lock ourselves, neither of which worked after many tries. The very same day we were shocked when we saw that the exit gate had been bent all the way back (so that someone could exit I assume) they were not able to trigger the exit sensor or something so they just drove thru it. I reported it to their call center and they didn’t seem to be that anxious to do anything about it as it has been over a week and it’s still not fixed. I even paid in advance for the next month and thought we were being good customers. Too bad they care so little about their customers. We were given a date to meet up with the facility manager TODAY again to remove their lock and surprise surprise they never showed up or even called or texted. So today we tried the second code to remove the lock and it worked. All this was so unnecessary if they had just contacted us in the first place. This is an unacceptable way to treat customers in my opinion and I would tell anyone looking for a storage facility……DO NOT RENT FROM THESE PEOPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!